Guys, 

Could you help me with the registering options for meetings?

In the past, we could ask people several questions  from the Registration area/ Questions and you vould select informaiutons such as Phone number, Industry, Organizations. I can't find the options any more afteselecting them this morning. Do you have any idea why?

Good Morning

Wondering if i can ask for some help. I'm having issues sharing my playlist to a Zoom class.

I use the Share, advanced Share, share sound only option and it pops up to show the toolbar that the sound is being shared but none of my students can hear it.

I've started sharing the playlist in advance of class but having it play during class on Zoom would be way more beneficial to me for timing etc.. 

Can anyone help please.

Thanks

Tara

Over the past few month audio issues have increased. In my personal meeting room, with some of my clients we can never hear each other even though if they do an audio test on their side and I on my side both audio tests work fine. 

Up to not at least it worked when me moved to another meeting room within my zoom account. However, now I have also had issues in other rooms.

This used to happen very occasionally, however, now I feel (I do not have the exact numbers) like in 2 out of 10 meetings we have sound issues.

My work and income depend on the audio working in zoom. Any ideas of what I can do to solve this issue?

THANKS

PS: I am using the desktop version of zoom. I always make sure my account is updated. This issue has started occurring a few month ago, I havent had this issue during the last years and I am a frequent user of zoom. I have a pro account.

The cloud recordings has stated that I use 111% of the storage and need to delete some of my files in the cloud storage.
However I cannot see any file in the recording management page.

Does anyone have the same issue before and can provide a solution ? thanks

I had did a test recording in a meeting which had worked and saved properly. I had then recorded a second recording in the same session. It would not let me convert the second .zoom file without removing the first for some reason. When I had went to delete the first test recording from the Meeting>Recorded tab, it deleted both the test .zoom file and the .zoom file I wished to keep.

None of the files ended up in my computers recycle bin, nor can I find a cloud based trash bin on the Recorded page. Is there any way to recover these lost .zoom files?

Hello Zoom team. A few days ago I had a trial payment for the Zoom one pro package, I was using a samsung s23 device, after installing and paying, the system reported success but I waited for a long time and my account still was not converted permission. I also tried on other devices that didn't work. Is the One pro trial plan discontinued? Looking forward to the team's feedback. Thank you

I have the desktop app installed on my Mac and also use the web portal as well - Meetings that show on my desktop app for tomorrow do not show up in my upcoming meetings on the website - I want to essentially get rid of the app and use the web portal but am nervous that meetings will not show