Hi! I upgraded my account last night to allow for 500 attendees, paid the fee and it says my account has it, but when I went to facilitate a session today it was giving issues and only allowed for 100 people in the room. Has anyone else had this issue and how do we resolve it?

I pre-created the meetings before I had the upgraded version but I thought that it would apply to all meetings once I upgraded. Let me know if anyone has an ideas as I need the 500 capacity by tomorrow morning.

Thank you!

Free Zoom meeting continues to have a 10 minute waiting period before you can start the next meeting.  This is inconvenient when time is of the essence, as it is we have only up to 40 minutes (not 1 hr.) to meet.  While we only use it once a week, it makes no sense to purchase a paid plan.  I get it, "you" want to make money, but some of us, since COVID-19 prices have soared for almost everything, it's taken most of what we earn in other things, like gas, groceries, utilities, etc., so scrimping is a necessity for some people. Not that "you" can identify, but please try to. Thank you for reading this.

I have been recording the same meeting through different user accounts under the same meeting room for work to test this out and it occurs on all of them, one account worse than the other.

The actual meeting session will be fine with no issue, however on playback after the recording is viewed in playback, the recordings will freeze for 1-3 seconds every 10-20 seconds (variable) - sometimes it can go for minutes without this but other times it will freeze every 10 seconds consistently. 

I am not sure why this is happening. I noticed a coworker of mine had the same issue on a completely different meeting.

Is this a Zoom issue? what can be done to fix it?