Hello, 

we noticed that meeting join & left data is missing for some of the meetings.

1. The meetings are shown as greyed out in the zoom dashboard. unlike normal meetings which are shown as a link and opening the link opens the meeting details

2. We also have zoom events webhook configured. Its working fine for other meetings but for some of them its just sending `meeting.started` & `meeting.ended` events and not `meeting.participant_joined` and `meeting.participant_left` events. For some other meetings we are only getting `meeting.participant_joined` for half of the users and not `meeting.participant_left` event for the same user

3. Get past participants API also is of no use. It simply returns no participants or incomplete participants. I tried with multiple API endpoints `v2/past_meetings/{meeting_id}/participants` & `v2/metrics/meetings/{meeting_id}/participants?type=past` both are giving incorrect data.

anybody else is facing the same issue with zoom meetings ?

also, since Zoom can not be relied on getting participants attendance data, is there any other way thorough which we can figure out the accurate attendance data programatically ?

Afternoon,

I am trying to migrate from the deprecated AZURE AD JWT app for user provisioing across to the OAUTH app.

I am following this guide https://support.zoom.us/hc/en-us/articles/15053773250573, but at step 8 I find the "Authorize" button is greyed out.

I have renewed the JWT token as suggested but no change.

The authorize option is not greyed out if I create a new app, but not changing the existing - What am I missing?

Any assitance or suggestions appreciated.

Regards,

Error codes: None

Device type: MacBook Pro running Sonoma 14.0

Zoom version: 5.16.6

Details: 

Am I losing my mind, or is it not possible to define/replace ZOOM keyboard shortcuts using the Mac laptop keyboard? I can set them up on my computer using an extended keyboard with keypad. But if I attempt to replace an existing shortcut (like to mute/unmute the audio or display/hide the my video) it won't allow me to edit the shortcut.

If I access the app using Screen Sharing, I can change only the shortcuts using ONLY the other keys - like Home or End. 

Is this defined anywhere? Do you need to use an extended keyboard in order to change/modify keyboard shortcuts? I didn't seen this mentioned anywhere. Or is there a Mac setting that would prohibit me from editing them?

Thanks,

GMAN55

As expected, normally I am the host for for the meetings using my PRO account. However, I have a standing meeting that at times I cannot attend. I would like a designated individual(s) to start, record, and close the meeting.

How can I do this?

Thx for your help.

Hi,

During our recent meeting to discuss the new Atlas Desert Tours project, we ran into some unfortunate technical difficulties that hindered our progress. The video call lagged significantly, slowing down the conversation and limiting what we could accomplish.

I wanted to check whether others have dealt with similar virtual meeting issues. Could the lag be due to unstable internet connections, limitations of the conferencing platform, or other factors? Getting to the bottom of this will be key to ensuring smooth communications as we advance the Atlas Desert Tours launch.

Please share any advice or troubleshooting suggestions based on your own experiences. Identifying a solution is crucial for productive online collaboration as we move forward. Your insights on this issue are much appreciated!

Thanks

I'm unable to share my screen during a meeting.
It says 'You are restricted from sharing screen when external participants are present'. I'm the host of the meeting.
But other participants in the meeting are perfectly able to share their screen.

I have a zoom account I paid for. I used it yesterday. Today I could not use my app. When I tried to sign in, it said I was using a device from a place I had never used before ( the same computer and network I used yesterday), so they sent me a verification code. I entered that and got the message that I needed to update my app and should contact my IT manager. But I am in my own home, I am not a company, and I have no IT manager (of course). So I called support. In order to get support they wanted some Zoom id number which, of course, is inside the app I cannot open or update. With twenty years of software development and system support behind me, I can say this is the most user hostile support I have ever seen. Can anyone out there help?