I manage our church's Zoom account.  We use the Restream.io service to live stream our Zoom sessions to Youtube and Facebook.  Restream provides a custom stream key to plug into the advanced In-meeting settings so that starting a live stream is a quick click of a button ["..." --> "Custom Live Stream" ].  Lately, when clicking the button,  it stalls for about a full minute and then times out.  A link is provided on the screen to go to the live stream settings.  On that subsequent screen, which I am unsure how to navigate to on my own in any way, I can see an outdated stream key in the "Stream key" field, but a banner on top of the screen that displays the current, updated key.  I have to then copy and paste the correct number from the banner, and the stream then kicks off properly.   The old key is persisting somewhere, despite it being updated in the settings.  I am using the latest version of Zoom, updated today.  This issue has been occuring throughout my past two updates. 

Dear Teams,

I noticed at 3:03 PM PT that my Gmail Zoom account was disabled again. And I'll bet you my bottom dollar that I know who did it and why for justified reason in his eyes, but in my eyes, they're unjustified. And I have several saved Templates, and Scheduled Meetings in my Gmail Zoom account that I don't want to lose.

So, can you help me enable my Gmail Zoom account again?

thanks, 

Bom dia.

Faço gestão de presenças em sessões de zoom.

Gostaria que me informassem se há possibilidade de saber o nome de de um participante quando sai durante a reunião/webinar, ou se é possível no fim de cada sessão receber relatório com o nome de cada participante e das horas de entradas e saídas durante a mesma.

Em caso afirmativo como deverei configurar o zoom do co-anfitrião.

Com os melhores cumprimentos

Bom dia.

É possível ordenar alfabeticamente na galeria os participantes, mantendo no topo (primeiras janelas) o anfitrião e co-anfitriões?

Se sim, como configurar?

Abrindo a lista dos "participantes" na janela aparece, mas na visualização dos participantes julgo ser por ordem de entrada e/ou com as câmaras ligadas.

Com os meus cumprimentos

It's about the video quality in cloud recording: If I record gallery view, active speaker and screen share individually, the video "active speaker" is always only available in poor video quality (640 x 360). The other two video files are better (with 1280 x 720 and 1680 x 1050 but again in different sizes). How can I increase the video quality "active speaker" in the recording?

Hi everyone! I need help with a resolution question when recording to the cloud. 

I want to be able to do a cloud recording while in Active Speaker view and ideally be able to download in a 1920x1080 resolution. At the current moment the best I can get is 640x360 resolution. I have already turned on the Group HD feature in settings and made sure my camera visual is in HD. 

Is is possible to have a cloud recording of Active Speaker view in a resolution greater than 640x360? 

Thank you for the help!