Resolved! Accessing a participants recording or amending access permissions
Hi i recently hosted a meeting, where one of the participants requested to record the meeting. I granted permission for this at the start of the meeting. I am a basic account holder. After the meeting, (the following day) the participant that had recorded, contacted me to state that they couldn’t access their recording and that Zoom support said that me (as the host) must have deleted it or changed permissions. The participant is a Pro account holder and stated they saved their recording to the cloud. I knew I had not deleted or changed anything so I logged in to see if I could see their recording but I can’t see it. can anyone help as to where I would go to access their recording and how I can help them access it? TIA
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