People register for our webinars using our website which uses the JWT API. The registrations always includes name email and 1 custom field which use information from our database.

This normally works perfectly but at our latest webinar it turns out that at least two people who successfully registered using this method joined the webinar with a second registeration (different id) which has no custom fields and uses a different email that is not in our database. (one of them had a typo the other a alternative gmail adress).

If i request the registrants using the api I find that the normal registrations using our API method contain a lot of empty fields we don't use like address, city, country, zip, state, etc.

But these outliers dont even have those fields. The only fields they contain are  first_name (which has first and last name in it weirdly), email and an empty custom fields array. 

I don't understand how these people got a second registration that i'm pretty sure didn't happen via our website (there is also no log for it on our site)

Can anyone help me please? This problem makes it hard to see which members of our site participated.

I joined an AbilityNet webinar today - seeing someone else's desktop and the presenters gallery only was shown.

I could see the presenters, and presenter's slides & audio were fine.

The usual participant control toolbar was different:

 No video on/off feature - saw "Audio settings" in the bottom left hand corner only, followed by Chat / Raise hand / Q&A /  Closed Caption

No participants were visible in the gallery view.

The chat feature was disabled.

How do I get to see my own picture and / or those of any attendees ?

How can the chat facility be re-enabled ?

Hovering over the screen with my mouse didn't reveal any other options.

Thank you.

Hi! We're trying to enable live auto closed captioning with Rev.com for Zoom webinar. We're already using  Restream for livestream to our FB and YouTube pages and launch this when we begin our webinar. We cannot add Rev to the Restream platform because they don't support it. How do we keep our livestream with Restream in tact and add Rev.com closed captioning to our zoom webinar?

Thanks!

Some people are registering for our event tomorrow and most are getting an email that they are registered and then that their webinar registration is canceled. It is happening right after they register. 

We are not denying registration from other countries. 

Yesterday we turned off the auto approve, because clearly we can't trust Zoom to approve. 

HELP - We can't manage the emails and us registering them by hand (which sometimes doesnt even work)

Shay in Red Deer, AB 

This is first time we are attempting a hybrid webinar.  The co-host will present content to those who are inperson  by mirroring laptop and then remote to attendees.  Would like to use camera for co-host to address both audiences. I have seen something like this similar where the speaker was visible in upper corner with our impeding on content  

If I create/set up a webinar, can someone else host it for me in my absence? What about their ability to run the Q & A session? Do they need any special permissions or instructions?

There is a 2-day webinar I host that is typically split into two days because of two topics being presented.  I also monitor the Q & A for each day associated with the webinar/invites. The idea presented recently was to make it a 1 day format, but I cannot be in two places at the same time.  If I created two webinar invites, could I host/monitor one and then assign the other one to be hosted/monitored by another person?

We need the webinar format and not meetings. Breakout session would be ideal, but that's only for meetings and not webinar. Also, the issue of needing to monitor both sessions would still be an issue in breakout session. I cannot monitor Q & A for both times/sessions.

Hoping someone might have some answers or help 🙂

I have setup the "Requiring authentication to join a meeting/webinar" within the 'Security' step plus in the individual webinar link, so that the report will include email address of the attendees. But I have pulled the report this morning and the attendee emails haven't been provided???? Any idea how to resolve this?

Thanks in advance