No Internal Agent Voice Call Option

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There seems to be no way in Zoom Contact Center for one agent to voice call another agent in ZCC. We have employees physically located in different areas. This was a feature in Five9 that I assumed was standard across the platforms but it seems not.

1 REPLY 1

Hello,

this feature is also available in ZCC. Can you check the preference or queue settings?

When I open the PC, I will find it and share it with you.

B.R

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!