UCGuruTCS
Listener | Zoom Partner
Listener | Zoom Partner
since ‎2024-02-24
‎2024-02-24

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SMS Flow with CRM

2024-02-24 10:18 AM
Has anyone seen the ability from a CRM to trigger an SMS flow to trigger sending an SMS? Could this be done with a script?

ZCC Trainer Flow

2024-02-24 10:16 AM
Is there a way where a training agent could be setup to automatically join all calls coming into a specific queue? I understand that this could be done through monitoring but the customer wants to automate this when they are onboarding new agents.
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