sdudley
Listener
since ‎2024-01-24
‎2024-01-26

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  • 3 Posts
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User Activity

No Call Park Feature In Contact Center

2024-01-25 09:21 AM
There is no Call Park feature in Contact Center even though this exists in Zoom Phone. Would really be nice to have this feature imported into ZCC. Has anyone found a workaround other than building a flow/queue for every individual agent?

No Internal Agent Voice Call Option

2024-01-25 09:18 AM
There seems to be no way in Zoom Contact Center for one agent to voice call another agent in ZCC. We have employees physically located in different areas. This was a feature in Five9 that I assumed was standard across the platforms but it seems not.

Save contact with extension number in Contact Center

2024-01-24 03:35 PM
I want to save a contact so that it dials a number, adds a pause, and then dials the extension number automatically (like you would do by adding "*" or "-" on other phone systems. Is this possible in Zoom Contact Center