Steve_Lewis
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Newcomer
since ‎2023-01-31
‎2024-10-02

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Estimated Wait Time in Contact Center Voice Queue

2023-01-31 05:03 PM
Is there a way to disable the Callback function from calculating the estimated wait time? If I only have 1 agent in that queue, but they're on break it is playing the Callback request prompt BEFORE any of the greeting or interrupt messages. I don't w...