Steve_Lewis
Newcomer
Newcomer
since ‎2023-01-31
‎2024-10-02

User Statistics

  • 1 Posts
  • 0 Solutions
  • 0 Likes given
  • 0 Likes received
2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

Vote now

User Activity

Estimated Wait Time in Contact Center Voice Queue

2023-01-31 05:03 PM
Is there a way to disable the Callback function from calculating the estimated wait time? If I only have 1 agent in that queue, but they're on break it is playing the Callback request prompt BEFORE any of the greeting or interrupt messages. I don't w...