rfincke
Newcomer
Newcomer
since ‎2023-10-10
‎2025-05-21

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  • 4 Posts
  • 0 Solutions
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  • 2 Likes received
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User Activity

Getting chat transcript in Salesforce from Web Chat

2025-05-21 08:17 AM
Is there a feature/function in Zoom where the transcript from chat (web) in contact center that will automatically bring the transcript into a task or Zoom Session history record? All of the help articles I am finding all speak about Meeting chat and...

Salesforce intelligent call routing

2023-11-08 05:55 AM
We're trying to use fields from Salesforce in our call flows to route calls directly to users or queues. I cannot seem to find any documentation on how to do this in the call flows even after we have completed out Salesforce integration. Any idea of ...
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