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KGA leverages Zoom Contact Center and other Zoom products to allow for a single point of contact!

CamilleSh
Zoom Employee
Zoom Employee

"Since the start of our journey of researching and comparing the range of products that could best fulfill our current and future contact center needs, we determined that Zoom significantly outshines others in terms of its overall reputation, quality, and customer support. The numerous glowing testimonies by our employees who use Zoom currently go a long way in improving trust and morale due to the faith our team has in Zoom products!     In fact, in addition to fulfilling the requirements of our current contact center environment, Zoom Contact Center offers a number of innovations that could prove useful down the road such as the ability to go from live chat to phone to video and vice versa. Being able to easily transition between the omni-channel options seamlessly for both our clients and employees is going to be huge! We also utilize other Zoom products, allowing for a single point of contact for video, voice, chat, and live chat, helping us streamline our business and reduce the number of dedicated resources needed to support multiple apps and train employees! " - Jason Niranjan, Operations Manager, KGA.                                                                                                                                                                                                                                                                                                                                                                                                                 About KGA: KGA combines proven employee assistance services with the industry’s most innovative on-demand platforms and programs to meet the needs of today’s workforce – and tomorrow’s. Unlike conventional EAPs, they offer comprehensive mental health, work-life, and management services that are fully integrated across a single platform, with live, personal support whenever needed.

 

 

2 REPLIES 2

Bri
Moderator
Moderator

Love hearing about the unique ways customers are using Zoom! Thanks for sharing @CamilleSh 💙


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

ASADALSAHRAA1
Newcomer
Newcomer

We can be friends