Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Zoom phone integration with WhatsApp?

Since SMS is not possible yet in the UK our London sales and service team has been using WhatsApp. We are migrating from Fuze to Zoom phone soon. The UK team use case is to use WhatsApp Business for SMS for sending leads, lead information, click link...


Buen día! Busque donde solicitar el reembolso del cobro realizado el día de hoy y no encontré nada. Hay información en la comunidad pero las opciones no coinciden. Alguien podría ayudarme?

Support Tickets

Has something changed with support? I used to get a response to all support tickets within a day or so. Now it seems if I open a ticket, it can sit there for weeks with no movement and I have to call in to support multiple times to get it assigned to...

Frood by Listener
  • 1 replies

Presence-based routing for Call Queues

I was wondering if Zoom Phones supported Presence-based routing for Call Queues?Where it uses the availability status of members to determine whether a member should be included in the call routing list for the selected routing method.Members whose a...

Dial pad nor working

Hello, I have several lines for different agents and some agents encountering issues they are unable to successfully utilize the keypress functionality, specifically pressing "1," to accept incoming calls, Any way to fix this?

DavidMG by Listener
  • 1 replies

Resolved! Phone Prompts

Hello friends, Not sure if this is even an option. Does zoom possess the capability for a customer to call my business line, hear a voice message that states press one to receive a quote with that option being forwarded to my admin, and a second opti...