Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Can't Assign Number to Company Location

I want to assign a number to a company location. When I navigate to Phone System Management > Phone Numbers > Unassigned, I have a list of numbers, and I can assign it to a user, but when I try to assign it to a Company Location, it doesn't show any ...

Proposed Phone Configuration with Zoom

Hi Community, I am being frustrated by Zoom pre-sales support. I want to accomplish the configuration in the photo below. I need both existing phone numbers to go to the auto-attendant. I would be willing to set up 3 auto-attendants which could be id...

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David91 by Listener
  • 651 Views
  • 4 replies
  • 0 likes

Receiving voice mails from a new number.

Hello,A new member of our staff recently received a new phone number. He is now receiving voicemails, and he has not made any outbound calls. The voicemails are also unrelated to him.What settings should we prioritize to address this issue?

External Phone Mask to Number Not Yet Ported

I have a new location we are trying to move from old PBX to Zoom Phone system. I have a number that has not yet ported, how do I make that number the external phone number mask for outbound calling? The only numbers I see are Zoom owned DIDs that we'...

Resolved! Upcoming Changes to SMS

My office (real estate brokerage) does not send text messages to our customers unless they text us first. And even then, it's just quick replies. No active texting campaigns. Am I still required to complete the "Campaign Registration"?

texaspro by Listener
  • 1482 Views
  • 6 replies
  • 1 likes

Zoom Phone setup issues

I just signed up for a zoom phone basic package for$15/month. I received an email that my phone number has been activated; however, I tried to make calls to external numbers I got this message from the system "Sorry the requested service is not avail...

Resolved! Yearlink T43U warning message false positive

All our Yearlink T43U phones have today just suddenly started displaying a warning message, indicating that the "User default pwd is in use". All these phones were provisioned 3 months with a non-default password. I've tested the default admin passwo...

drc-ict by Listener
  • 3056 Views
  • 11 replies
  • 3 likes