Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

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Do all users need their own phone number?

Hi everyone! We're new to Zoom Phone and have what may be a rudimentary question. Here is our situation:Our new small business has two employeesWe've purchased two Zoom Phone unlimited licensesEach employee needs to be able to make and receive intern...

Error Code: 1301403

Hello Members,I bought the zoom package 4 day back for calling plan,everthing was working fine i was able to receive and make calls on my zoom phone app but from today in my phone app it says "Your acount is inactive,please contact admin (code: 13014...

Lorna07 by • Newcomer
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Resolved! KB for Routing Rules and Number pattern.

Hi Team, Can someone share the KB for Routing Rules and Number pattern in zoom phone. I need to understand the routing rule, Number Pattern and meaning of Translation in this section. Can someone brief me and few scenarios as exact match or approxima...

Black screen host shares screen

I recently started taking online classes and in the last few sessions, everyone else can see the hosts screen when he starts sharing except me, all I see is a black screen but I can actually see his mouse cursor moving around the screen but nothing e...

Removing a zoom phone appliance

I am selling a spare Poly CCX500 to a friend who wants to have a zoom phone. When I remove it from my account in the settings I get a message that "plugging it back in will re-add it to your account" Does that mean when my friend goes to set it up he...

outbound caller id showing incorrect number

We have a user account setup in our Zoom system that, for a while, had the direct number show as the outbound caller ID. (This being in phone system management - users & rooms - user - profile tab). We changed the outbound caller ID to one of our aut...

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