Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Phones in shared group cannot make outbound calls

Hello!Our phones which are in a calling group are unable to make outbound calls but can receive calls. I have already tried the fix below but it did not help, even after rebooting the phone twice and waiting days.Zoom web portal > Account Management ...

eds-1 by Listener
  • 168 Views
  • 2 replies
  • 0 likes

Zoom Phone wont accept incoming calls

Hello, i recently got a Yealink W56H i got it set up to make outgoing calls but can't figure out how to receive calls. every time I call it, it tells me it can't be completed and hangs up. first time setting up an IP phone. any help would be apprecia...

Error code 1132

Hi I’m have trouble with my my zoom app on my phone with an error code 1132 can anyone help? Thanks lynne

Is there any having Call queue issues

We have configured and tried call queue with all the available options ( Longest Idle, Simultaneous, Rotation, Sequential) We are facing an issue with calls struck in call queue even agents are available and online. The calls get abandoned after some...

areddy by Listener
  • 287 Views
  • 10 replies
  • 0 likes

Zoom Phone - Can't Call a US Area Code

Just started with Zoom phone - have been able to call out to a couple of customers but just now couldn't call out to an area code that is associated with a region 150 miles away. I got the voice error message "sorry we could not complete this call. y...

Is an SSL certificate required for ZPLS?

Hello,Today I read a deployment guide for ZPLS. It does not yet explain for SBC connection though, is an SSL certificate required in near the future? Or is it not required if SBC and the ZPLS sit the same local network? Best regards,

32Tel2 by Listener
  • 155 Views
  • 1 replies
  • 0 likes

Resolved! Zoom Phone : how to define active time frames ?

Hello,We have replaced our Cisco Deskphone by Zoom phone.With the old system, I could configure that :From Monday to Saturday, From 07:00am to 19:00, all incoming calls are forwarded to my mobile phone.Out of these time frames, the incoming calls are...

glevray by Listener | Zoom Partner
  • 321 Views
  • 3 replies
  • 1 likes

Zoom VOIP Intercom

I am the safety director at a small high school. Last year our IT dept. switched our phone system from a traditional hard wired system to a ZOOM Voip system. One of the features we lost was the ability to use our phone system as an emergency mass ale...

FASAFETY by Listener
  • 1061 Views
  • 18 replies
  • 0 likes

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