Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Unable to press numbers in a menu

I have an employee who is unable to Press numbers in a menu..... if she's calling and they say press 1 for this - it doesn't allow her to do that. I'm not sure how to even go about checking what the issue might be.

Common Contact List for Call Queues / Departments

Our nonprofit just moved from Dialpad to Zoom Phone. One capability that Dialpad had was a common contact list for a department. Any change made to a contact was shared with everyone in the department. We're using Zoom Phone's "Imported Contacts" fea...

blloyd by Listener
  • 254 Views
  • 0 replies
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Keeping personal and work contacts separate on iPhone SE

Hello! I use the Zoom phone app on my personal iPhone SE as my work phone. I have not found a way to add work contacts without them syncing to my iPhone contact list. I would like to keep my work contacts and personal contacts separate. Is there a wa...

Resolved! Crestron MX50/MX70

We currently use the Crestron MX50 and MX70 with the Mitel phone system as SIP devices. We are looking to upgrade to the Zoom phone system and are curious if we can use these devices on Zoom. I have seen in the past I can connect a Polycom IP6000 dev...

Call Queue Historical Reports in PDF format

Good morning,I would like to have the Call Queue Historical Reports automatically in PDF format every Monday by email. For this I went to account management, subscription center, add and I configured like the screenshot below.Screen configurationI re...

fabio_ by Listener
  • 181 Views
  • 0 replies
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Resolved! Design advice around hoteling and common areas

Hi everyone, I need your advice around hoteling and common areas with physical phones. My specific question is in context of Zoom licensing and features. The use case is this: work areas which are NOT assigned to a specific person and need physical p...

Boyan by Attendee
  • 2166 Views
  • 11 replies
  • 0 likes

Client answering queue calls delay

I have a user running Zoom client ver. 5.17.11 that is getting a delay answering calls from a queue. A call will come into the queue and she clicks the icon to answer, however there is a long enough delay that it allow someone else in the queue to pi...

Preventing our numbers from being spoofed.

Hello,Have any of you found a good solution to a ZOOM hosted number being spoofed?We have had non-customers call and say one of our numbers has called them repeatedly. Most of us here know this is a game of whack-a-mole but does not always look good ...