Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Zoom Phone extension ring tone

We can change the ring tone for an extension. Our main number rings to a user's extension, by design. How can one change the ring tone on the main number so that when it rings to the designated user's extension, it has a distinctive ring tone?

tslavik by Listener
  • 1 replies

Caller ID showing as a past employee

When making an outbound call, the caller ID shows as a past employee. The Outbound Caller ID in the Zoom account shows as the correct person. The old employee does not have an account in our system although it was their old name that was reassigned.

Resolved! Contact Name is Not Showing Up on SMS

I've added the contacts I am trying to send SMS to to my Zoom account. However, when I start a conversation with them the title of the group message displays their phone numbers, and not the contact name.

Contact Records - Intergration with Hubspot

Help needed...We have just started using Zoom phone and have it integrated with Hubspot for video meetings however, when someone calls us the contact information isn't displayed. Is there a way to integrate the 2 so you know who's calling?Surely I do...