Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Resolved! Can't send SMS (but can receive)

Hi just started a zoom phone plan. I've setup my account and followed the instructions on and, however I can only receive texts an...

Resolved! Can NOT make nor receive Zoom phone calls

Hi All, I am new to Zoom Phone and must say am not enjoying the experience! I recently purchased an Australia and New Zealand Unlimited Plan, but have not been able to make any calls. Each time I have tried, I receive the following message "Sorry...t...

KayGee by Listener
  • 20 replies

Resolved! iPhone Zoom Phone app not ringing

We have a single Admin team call queue that answers our only Auto Receptionist. They each work 2 or 3 days per week and enable/disable answering queue calls among themselves. Sometimes only 1 team member is on the queue, sometimes 2. If they are only...

SMS Campaign Errors

I am having difficulty getting my SMS campaign approved. We are using all the default responses and suggested text for messages. The problem is that the SMS Campaign Denial message gives no guidance as to what needs fixed and the Zoom One Pro account...

Resolved! Disable outbound calling with Common Area Phones

We have some classrooms where common area phones are installed in order to reach the IT support desk, or Security (and call 911 if necessary) but should not be used to call any external number.We were able to do this with our old phone system but we ...

PatDuss by Listener
  • 14 replies

Resolved! Design advice around hoteling and common areas

Hi everyone, I need your advice around hoteling and common areas with physical phones. My specific question is in context of Zoom licensing and features. The use case is this: work areas which are NOT assigned to a specific person and need physical p...

Boyan by Listener
  • 6 replies