danielwdw
Newcomer
Newcomer
since ‎2024-07-05
‎2025-10-13

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  • 2 Posts
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User Activity

Warm Transfer Issues

2025-10-13 08:00 PM
1. Human Receptionist: "I have a customer wanting to talk to you"2. Me: "Ok, please transfer them".3. Human Receptionist: "Ok"**transferred****no audible notification **4. Me: "..."5. Customer "..."6. Me: "...hello?"7. Customer: "Oh, hi"

Locked iPhone appears Offline in Zoom for Lighting (Salesforce)

2024-07-15 10:31 AM
When my iPhone is locked, my Zoom Workplace iOS client appears offline in the Zoom for Lightning Softphone. When I unlock my iPhone, refresh my browser, the softphone then sees my iPhone again. When I click to call in Salesforce, I'm expecting to sta...