Network disconnected issue

[Urmi_farzana]

• I'm suffering from a problem while using zoom app. It's cut my phone's network in every 4/5 seconds. It's happening only while using this app only. I reset my phone network and use a strong internet connection. But I can't fixed this problem. Can anyone suggest me please. Using Xiaomi 13c phone and banglalink internet connection.

[Eliot]

hi @Urmi_farzana 

Uninstall  and then download and install latest Zoom Workplace App for android.  As of 9/21/2025, the latest version is 6.6.0.

here are related Zoom support articles.

Uninstalling and reinstalling the Zoom application

Release notes for the Zoom Workplace app

Getting started with Android

Zoom system requirements: iOS, iPadOS, and Android

Using network slicing with Zoom meetings and phone calls

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[jainaba]

still same issue with the latest zoom version. I use pcoc c55 mobile running on anddroid 13. Newtor is airtel whcih is strong untill I open zoom and then it disconnects

[Madhu01]

I have the same problem 

[Juliettel85]

I have the same problem with the latest zoom workspace version. 6.6.0.

[MGSR]

Hello community members, 

We're sorry for the inconvenience you experienced. Our technical team has acknowledged this issue and is actively working on a solution. We will update you on this thread once we have the information.

For now, thank you for your patience and understanding.

[rockypreji]

still this issue isn't resolved  

[MGSR]

Hello there,

Thank you for your patience.

A fix will be included in the next release. Please update your app as soon as it becomes available.