Hunt group feature in Zoom

[Balaji_S]

Hi, I am using a Zoom environment, I want to know if Zoom offers "Hunt Group" feature and want to know if the Call queue feature is same as the HG feature. I currently have a valid Zoom phone license to make calls and have the admin privileges. It would be nice to know more details about this HG feature.

[Eliot]

hi @Balaji_S 

On zoom phone, hunt groups are called shared line groups.  Please these zoom support articles for details on shared line groups.

Setting up shared line groups

Using shared line groups

Using shared line groups (desk phones)

Enabling or disabling shared lines privacy mode

Call Queues are a more advanced form of hunt groups.  One on more lines (telephone numbers) can be assigned to a call queue.  One or more members of the call queue can answer incoming calls.  please see these zoom support articles  for details.

Managing Zoom Phone call queues

Changing call queue settings

Enabling call queue callback for Zoom Phone

You may also be interested in zoom auto receptionist.

Managing auto receptionists

Changing auto receptionist settings

Please also this zoom support article about various call routing options.

Comparison of call routing methods

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

Thanks,  eliot