Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Unable to receive SMS including verification codes

We have a Zoom basic plan with pay as you go option selected.We have done the setup including the 10DLC for SMSThe incoming calls can be viewed in the "Phone" tab of the log and are directed to the auto receptionist.We are unable to see any incoming ...

hear1 by Listener
  • 3 replies

Poly Edge e220 offline

Just getting started with ZP.I have had 2 of these phoens go bad on me. Meaning i cannot factory reset them as i've had to RMA them.The first I thought was a fluke.The second not so much. Have a Reception phone setup as a shared line group. The phone...


The person who called me or whom I called can hear my audio but I am unable audio from my end.

Resolved! Zoom Phone Outbound Routing

DearsAny one who can explain the dial plan for outbound routing from Zoom, as I notice in case of BYOC you can configure BYOC number you can define external contact (and both only accepting E164 format) you can not configure extension or wild card an...

AshrafElyas by Listener | Zoom Partner
  • 3 replies

Suggestion: favorites

Hi,I have trouble rapidly navigating to make a call when one of my contacts has multiple phone numbers associated with them (e.g. cell, home, work). I suggest you add a favorites tab -- like on an iPhone where I can store frequently called numbers. Y...

jgeering by Listener
  • 1 replies