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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Cannot sign in after indicating "educator"

Hello,I wanted to create a Zoom account using one of my other Google-associated emails. But I indicated that I was an "Educator", but I realized it wasn't what I meant. But now, it takes me to a page that asks me to provide Educator information for a... Show more

Hello,

I wanted to create a Zoom account using one of my other Google-associated emails. But I indicated that I was an "Educator", but I realized it wasn't what I meant. But now, it takes me to a page that asks me to provide Educator information for an organization and I cannot do anything: cannot sign in, cannot even delete my account to start over. Every time I "log in", I'm taken to that page and cannot go any further. Please help.


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Recording host video while other computer screen shares

Hello. I have a surface pro 7 and a teacher windows desktop computer. I open up Zoom as the host on my teacher desktop, and share in the invite link to my surface pro. Then, I share my screen from the surface pro (so students can see what I write/dra... Show more

Hello.  I have a surface pro 7 and a teacher windows desktop computer.  I open up Zoom as the host on my teacher desktop, and share in the invite link to my surface pro.  Then, I share my screen from the surface pro (so students can see what I write/draw/etc on my Surface Pro - such as equations or graphs).  Using the host teacher desktop computer, I record the Zoom session so that students can go back and rewatch lectures (or watch them if they are absent).  I also have a webcam attached to the teacher desktop computer, so students watching the video can see my gestures, activity demos, etc. 

 

When going back and watching the video, the video of me is very very small - so small that you can barely even see what's going on in the video.  My hypothesis is that because the surface pro is the presenter (the one sharing the screen), Zoom thinks that it should be the active speaker.  But I want to screen grab the surface pro and record video from the teacher computer. 

 

I've accomplished getting a bigger video box on the recording using the side-by-side feature in the view dropdown, but this also makes the side by side view on my projector - so students in class are also seeing the video - they see a reduced size of my surface pro shared screen, which isn't ideal.

 

Is there a way to share my screen from my surface pro, record a larger video box on from my teacher desktop computer webcam, but not have that larger video box show up while I am teaching (such as when using the side-by-side view)? 

 

Thank you very much for your time.    


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Log4j

Mr. Ms. As you may have already heard, a vulnerability called Log4j has been discovered. We are busy asking suppliers (organizations) whether their software contains vulnerabilities, so that we can patch the software. My question is, does your softwa... Show more

Mr. Ms. As you may have already heard, a vulnerability called Log4j has been discovered. We are busy asking suppliers (organizations) whether their software contains vulnerabilities, so that we can patch the software.

 

My question is, does your software contain vulnerabilities? If so, do you have a patch that can be installed? I look forward to your response.


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Ron Emerson, Global Healthcare Lead at Zoom, featured on Healthcare IT News

Healthcare IT News sat down with our very own Ron Emerson, BSN RN, Global Healthcare Lead at Zoom and mapped out his predictions for healthcare in 2022. We are incredibly excited to showcase our expertise and applications across the healthcare ecosys... Show more

Healthcare IT News sat down with our very own Ron Emerson, BSN RN, Global Healthcare Lead at Zoom and mapped out his predictions for healthcare in 2022. 

 

We are incredibly excited to showcase our expertise and applications across the healthcare ecosystem this year. Chime in below about your thoughts or questions on how the entire Zoom platform can integrate with your existing operations and care delivery workflows. 

 

Check out the full article here


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Video delay on specific accounts

Hi everyone,I'm an online teacher and recently (since 3 days ago) I'm experiencing the following problem:- My school's email account on zoom shows a delay of 10 seconds or so on video.My audio is fine and on time, but video and screen sharing have th... Show more

Hi everyone,

I'm an online teacher and recently (since 3 days ago) I'm experiencing the following problem:

- My school's email account on zoom shows a delay of 10 seconds or so on video.
My audio is fine and on time, but video and screen sharing have this big delay. (which for lessons is a lot)

- My personal email account didn't show this problem on my tests. 

- Other online meeting services didn't show this problem on my tests. 

My wifi connection is fine. I have updated zoom. Even deleted and downloaded it again on my MacBook pro. 

Does anyone have any idea what could be done?


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Block students from creating zoom session

We have some 7th grade students that are creating their own zoom session with their school Google account and inviting other students in their grade. They are doing this on a school-owned chromebook. Is there a way to stop or block this from happenin... Show more

We have some 7th grade students that are creating their own zoom session with their school Google account and inviting other students in their grade.  They are doing this on a school-owned chromebook.  Is there a way to stop or block this from happening?  Thank you!


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recording Zoom Meeting with slides - skipping slides on recording

Hi - I have bought a new imac running MAC OS Big Sur 11.5.1 and I am trying to record a Powerpoint slide lecture on Zoom for a client but it keep skipping slides on the recording. I have tried it 3 times now - I have switched off everything else I ha... Show more

Hi - I have bought a new imac running MAC OS Big Sur 11.5.1 and I am trying to record a Powerpoint slide lecture on Zoom for a client but it keep skipping slides on the recording. I have tried it 3 times now - I have switched off everything else I have switched the computer off and on again I have uploaded the lates version of Zoom but it still skipping slides on the recording. I have cheques my wi-fi speed which is at 37mbps. It all used to work fine on my old imac which I still have but want it to work on my new one. I bought an updated version of Powerpoint Microsoft for Macs . This is the first time I have tried to record a Zoom lecture on it. Can you help? Many thanks Catherine Wallace


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plan for school

I work at school in Indonesia, we have 21 classes and about 10 other special class. Each classes has 28-30 students and 5-10 student for special class.What is the best plan for our school? Is there any plan that can hosting 21+10 classes/meeting with... Show more

I work at school in Indonesia, we have 21 classes and about 10 other special class. Each classes has 28-30 students and 5-10 student for special class.
What is the best plan for our school? Is there any plan that can hosting 21+10 classes/meeting with only one account/email?


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Connecting Zoom To Bluejeans

My school uses Bluejeans for remote classrooms but as an Instructor I prefer Zoom.  Can I connect the students on Bluejeans to my Zoom Room or do I need to join their bluejeans meeting room?

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Audio issues during Zoom class

I teach ESL via Zoom. My students can hear me and I them without a problem. However, when I play an instructional audio on my computer, only I can hear it. Is there a way to allow my students to hear an audio file playing on my laptop?

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