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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Keep up with new features?

What's the best/easiest way to keep current with new Zoom features? How do we come to know what we don't know it (or third parties) can do?

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Zoom Interpretation Tools - Yes Please!

Quickie - MIT reaches out and says, "We want to host webinar sessions that matches our on-site specialists with noted Bio-Engineers from a partnering group, and make seminars and events accessible to learners from multiple countries. We have interpre... Show more

Quickie - 

MIT reaches out and says, "We want to host webinar sessions that matches our on-site specialists with noted Bio-Engineers from a partnering group, and make seminars and events accessible to learners from multiple countries. We have interpreters ready to support." Enter - Zoom w/ Interpretation tools enabled. Yay! Here was just one of the language instructional slides we had scrolling in a loop across multiple languages as learners from Brazil, Portugal, South Korea, Japan, Chile, Sweden, Germany, etc...logged in. So great!


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error code 1001

hi. I recently starting teaching for a community college. When I went in to use zoom, it gave me an error code 1001. I think it might have something to do with having 2 other accounts, one with another university and one with yahoo. How do i fix this... Show more

hi. I recently starting teaching for a community college. When I went in to use zoom, it gave me an error code 1001. I think it might have something to do with having 2 other accounts, one with another university and one with yahoo. How do i fix this. I am becoming frustrated.


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Ways To Create Positive Work Culture At Your Workplace

The work of employees depends a lot on the environment in which they are working. A positive environment not only improves teamwork, productivity, reduces stress but also enhances the retention of the workforce. Job satisfaction, collaboration, and w... Show more

The work of employees depends a lot on the environment in which they are working. A positive environment not only improves teamwork, productivity, reduces stress but also enhances the retention of the workforce. Job satisfaction, collaboration, and work performance are all enhanced.

 

Some ways to build a positive environment are-

 

  • The material environment also plays a crucial role in determining the work culture of the company. Natural lighting, comfortable furniture such as an Adjustable Computer Desk, and open room prevent feeling claustrophobic and reduce tension resulting in a positive environment.

 

  • Reward and Recognition. Employees need to feel valued at work, and they need to know that their contributions are adding meaning to the business overall. It is important to motivate your employees by recognizing them for their work. Bring in a positive work culture where talented employees are appreciated in the right manner.

 

  • Other things also matter, like having some recreational activities or having a canteen with good food, They indirectly affect the performance and help in enhancing the work culture.

 

  • Look for opportunities to help colleagues. Don’t wait to be asked. Don’t need to get credit. Have people’s backs. Offer your help. Instead of judging others’ weaknesses, help to cover them.

 

  • Give feedback at every opportunity. Be specific. Speak about behaviors and the results of those behaviors. “When you’ve prepared for a presentation that well, May, we make a great impression on our clients. Thanks.”

 

Give tons of congratulatory feedback, so that when you’re giving critical feedback, it’s contextualized for maximum ease of acceptance.

 

  • Practice impeccable relationship maintenance. Sometimes we chafe one another. It’s a thing that happens. If someone puts a burr under your saddle, don’t leave it there. Address it. Assume positive intent, and bring it up gently. If you’re concerned you’ve put a burr under someone else’s saddle, don’t leave it there. Go and address it. Every time. A brief chafe is no big deal. A burr under the saddle for an extended period can create a festering wound.

 

Building a positive work culture starts with trust. Each side must trust the other. That means that no issue is unimportant and that the boss always has your back. Sharing information builds trust. Even negative information can have a positive impact if presented in a way that tries to turn the negative into a positive by inviting solutions.

 

Too many times, management will issue an edict and most people feel powerless. If this happens too many times, you can start losing good employees. An occasional thanks for a great job helps a lot. You can make it a thank you note or even a balloon. Make this a part of every meeting, a 10 minute period for good news, personal or company-related. That releases good chemicals for the brain and puts everyone in a receptive mood.

 

 

 

 

 

 

 

 

 

 

 


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training multicast

We are attempting to run a training course. We want to:Broadcast trainers (my) screen.We want to see the delegates screen (shared) in a quad view (4 attendees) as well as their faces/cameras to see what they are clicking on and how they are progressi... Show more

We are attempting to run a training course. We want to:

  • Broadcast trainers (my) screen.
  • We want to see the delegates screen (shared) in a quad view (4 attendees) as well as their faces/cameras to see what they are clicking on and how they are progressing. (Have figured out how to switch between screens being broadcast but want to put all monitors up on one large screen)
    How can we achieve this with Zoom?


We purchased "rooms" as we thought it supported this functionality; did we buy the correct product?
I have set up a "training" room and attempting to make it "online" but we are stuck "offline".

If this is not the right product; please suggest the best way to achieve the above? Is it even possible iwth zoom?

 


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can not access ccp.zoom.us

I used to be able to access ccp.zoom.us and come to the Community College of Philadelphia ZOOM page for which I am registered. Now it doesn't come up. Instead I am sent to the zoom.us page. I need to be on ccp.zoom.us to teach my 90-Minute long class... Show more

I used to be able to access ccp.zoom.us and come to the Community College of Philadelphia ZOOM page for which I am registered. Now it doesn't come up. Instead I am sent to the zoom.us page. I need to be on ccp.zoom.us to teach my 90-Minute long classes. When I am on as a BASIC member, I am limited to 40 Minutes. Why could I access ccp.zoom.us before But can Not now?


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No sound for participants when sharing audio from I-Phone

I would like to share sound of a language app or I-Tunes on my I-Phone. My students can not hear the sound from the I-Phone, but can hear the sound when playing a video that is shared from the Internet. I click on share screen and always enable share... Show more

I would like to share sound of a language app or I-Tunes on my I-Phone. My students can not hear the sound from the I-Phone, but can hear the sound when playing a video that is shared from the Internet. 

I click on share screen and always enable share sound before I connect with Airplay, just as described in the tutorial.

It worked in the past, but since the last four weeks or so it does work anymore.

Thanks for your suggestions.


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problem with sharing pictures

Hi. Today I was using Zoom for teaching and I tried to share 2 word documents containing pictures copied and pasted into the docs. When I shared them with my class the pictures vanished. Has anyone got any similar experiences or answers?

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Resolved! Zoom Class

I present a quiz to students through PPT.I'd like to give them some background music while they're taking the quiz.Tell me how to apply background music in ZOOM.

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Unauthorised User

Hello we as a school facing issue, students share there links with outsider and they join the meeting using students name and cause nuisance in class.Please help with this, we only want our authorized users (students) join meeting.Earlier we use free... Show more

Hello we as a school facing issue, students share there links with outsider and they join the meeting using students name and cause nuisance in class.

Please help with this, we only want our authorized users (students) join meeting.

Earlier we use free version but now we upgrade it to Paid version but still same issue.

 

Regards

 

School Principal


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