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Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Resolved! Meeting or Webinar

I am a library manager at a secondary school.We are hosting an author via Zoom this Friday but our students have just returned to remote learning. Just wanting advice on whether the Zoom session on Friday should be via meeting or webinar.There will b... Show more

I am a library manager at a secondary school.

We are hosting an author via Zoom this Friday but our students have just returned to remote learning. 

Just wanting advice on whether the Zoom session on Friday should be via meeting or webinar.

There will be about 50 students in the session. The author will do most of the talking and the students will be asking questions towards the end of the session. 


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reply-icon Latest Reply - 

Educause is 19 Days away! Are you going?

Hello All, Are you going to Educause? Us too! Please join us for a Reception on Wednesday Evening. Click this link for details and to RSVP for the Reception. Also, respond to this post so we can say hi while we are there. We look forward to hearing f... Show more

Hello All,

Are you going to Educause? Us too! Please join us for a Reception on Wednesday Evening. Click this link for details and to RSVP for the Reception.  Also, respond to this post so we can say hi while we are there. 

We look forward to hearing from you,

Pat

 

 

 


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Zoom Will Not Allow Me In

Our Professor put a lecture video on Zoom he gave us the passcode but this zoom will not take it. So I tried logging in with my University log in and it won't take that. Can someone tell me why this zoom does not work properly? How can I obtain the l... Show more

Our Professor put a lecture video on Zoom he gave us the passcode but this zoom will not take it. So I tried logging in with my University log in and it won't take that. Can someone tell me why this zoom does not work properly? 

 

How can I obtain the lecture videos even when the log in does not work? 

 

Keeley 


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Unfamiliar stranger

Hi Sir/Maam, During my meeting with my students, there is an unfamiliar name enter the waiting room. The person wrote a vulgar word as display name. After awhile, the person left - May I know how to detect the ID of this stranger? Thank you.Vickie CP... Show more

Hi Sir/Maam,

 

During my meeting with my students, there is an unfamiliar name enter the waiting room.  The person wrote a vulgar word as display name.  After awhile, the person left - May I know how to detect the ID of this stranger?

 

Thank you.

Vickie CP Yap


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Breakout room/class max size

Hi all -- I have a "class" with around 200 participants, and it seems to be too large to set up breakout rooms at all. I create the rooms, but when I try to open them the button doesn't have any effect. Works fine for smaller classes. I can't find an... Show more

Hi all -- I have a "class" with around 200 participants, and it seems to be too large to set up breakout rooms at all. I create the rooms, but when I try to open them the button doesn't have any effect. Works fine for smaller classes. I can't find anything about this restriction, except that the max number of rooms is 50, but I asked for fewer than 50 rooms.

 

(Not sure how this will find me, because it's asked for Zoom "company domain"/SSO but not for my email...)


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Zoom icons clipart

Hi Experienced Zoomers, I'm in the process of creating my first online course using Zoom. Are there available downloadable files that include screen shots of the various Zoom navigation and reaction icons? I'm currently creating my PowerPoint present... Show more

Hi Experienced Zoomers,

 

I'm in the process of creating my first online course using  Zoom.  Are there available downloadable files that include screen shots of the various Zoom navigation and reaction icons?  I'm currently creating my PowerPoint presentations and it sure would be nice to use the actual Zoom  icons in my student activity instructions.

 

Thank you in advance if you have anything to share.

 

Rick        


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Focus on Students

Calling all Educators! Are you listening? Ok, good.. Today, Zoom released our much anticipated FOCUS mode. That's right, Focus mode is live! This mode will allow all students to ONLY see their teacher, while still allowing the teacher to see all stud... Show more

Calling all Educators! Are you listening? Ok, good.. Today, Zoom released our much anticipated FOCUS mode. That's right, Focus mode is live! This mode will allow all students to ONLY see their teacher, while still allowing the teacher to see all students. This is ideal for exams/tests, as well as socioeconomic disparity in student’s homes. You can turn it on by logging into your web browser client, and navigating down to "in-meeting advanced" in your settings. #education #students #teaching #zoomedu


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About school account

Hello, I'm user.Currently, I'm using it as a school account,It's still a "basic" account.As far as I know, if you use it as a school account, it will be changed to 'unlimited'.I want to change the account type. Thank you for letting me know where to ... Show more

Hello, I'm user.

Currently, I'm using it as a school account,
It's still a "basic" account.
As far as I know, if you use it as a school account, it will be changed to 'unlimited'.

I want to change the account type. Thank you for letting me know where to do it.


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Zoom for Education for a language school

Hi,We are a private language school and would like to upgrade our plan to Zoom for Education. When I try to do it there is a message:"Zoom Education licenses are intended for student, faculty, staff and alumni for pedagogical interaction within a cla... Show more

Hi,
We are a private language school and would like to upgrade our plan to Zoom for Education. When I try to do it there is a message:
"Zoom Education licenses are intended for student, faculty, staff and alumni for pedagogical interaction within a classroom environment, or the administration thereof and may not be used for any commercial purpose. Zoom Education licenses may not be purchased by hospitals, medical centers, clinics, or other affiliated organizations not specifically involving student and faculty and pedagogical interactions within a classroom environment or the administration thereof."

 

Our main company subject is Education, language courses, etc.

Why can't I upgrade it?
Thank you in advance!


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