Zoom recording settings are failing over and over again - with the most serious occurring yesterday. A one hour session recorded with a senior US government official for distribution and an announcement is "corrupted" and cannot be located. We have evidence it was recorded by not just observing the prompt and hearing it for the start and finish of the recording, but with the addition of the linked app - READ AI - showing a recording and a transcript accordingly. However READ AI is not allowing us to access our own information without paying an additional fee. 

In turn, Zoom Technical Assistance has sent us 6 different emails with 3 different tickets, from 5 different Zoom employees - and the latest being an email saying our ticket has been "closed". 

With apologies for this bold statement but what the F is going on with Zoom and its engineering-technical situation? We have been on 10 recorded work sessions over the past month - some on our account, some on others - and anywhere from 45-60 minutes into the sessions, Zoom recording just shuts itself off. 

Anyone in the community much less Zoom leadership care to address this urgently and appropriately? 

I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom account again? I am currently using a different email to post this.

¡Estamos de vuelta con nuestra serie acerca de las herramientas de Zoom!

Los subtítulos son una función disponible en las Reuniones de Zoom que nos permiten ver una transcripción de la conversación, dándonos la opción de seguir la reunión con más facilidad. Además, con el paquete de subtítulos traducidos podemos traducir la conversación que estamos presenciando a un idioma que nos sea más fácil entender.

Para aprender más sobre Subtítulos y Subtítulos Traducidos, echémosle un vistazo al siguiente video:

Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.

¡Hasta la próxima!

We’re thrilled to announce our Zoom Digital Customer Success Hub  your go-to resource for a comprehensive array of training and engagement opportunities. This hub houses everything from open office hours and live training sessions to webinars and on-demand content, all designed to enhance your experience with Zoom. Our goal is to empower you throughout your journey, ensuring you have the tools and knowledge to succeed.

In the Digital Customer Success Hub, you’ll discover best practices to maximize your use of Zoom’s features. We’re committed to fostering a supportive community where you can engage with our experts, learn from fellow users, and access resources tailored to your needs. This hub is more than just a collection of events; it's a community designed to drive your success and help you overcome any challenges you encounter.

🌟 Featured Events:

• Zoom Phone User Training every Thursday
• Zoom Contact Center Admin Training 
• Monthly What's New at Zoom and Open Office Sessions
• Zoom Welcome Tour twice a month to kickstart your onboarding journey

   

  These are just a few of the many sessions available to help you navigate and utilize our products effectively. You can also use the search and filter option to narrow down and find the specific event you’re looking for! We encourage you to explore the hub, register for events, and take full advantage of this valuable resource. Together, we can elevate your Zoom experience and achieve great results!

  

Zoom Clips is one of the most effective features I am currently utilizing. This tool functions as a simple screen recording, and I primarily use it to provide process walkthroughs instead of sending detailed step-by-step instructions via email.

Zoom Clips can significantly enhance communication due to its convenience, accessibility, and clarity. Here are some ways in which Zoom Clips can be utilized effectively:

Use Cases:

1. Remote Collaboration

   • Project Updates: Team members can share progress updates through clips, ensuring that everyone stays informed without the need for lengthy meetings.
   • Feedback and Review: Clips can be used to provide visual feedback on projects, allowing for clearer communication and better understanding.

2. Customer Support

   • FAQs and Troubleshooting: Support teams can create clips demonstrating solutions to common issues, offering customers visual step-by-step guidance.
   • Product Demonstrations: Short clips showcasing product features or updates can help customers understand new functionalities more effectively.

3. Educational Purposes

   • Lecture Summaries: Instructors can create short clips summarizing key points of a lecture or complex topics, aiding students in reviewing and reinforcing their learning.
   • Student Presentations: Students can submit short presentation clips for assignments, allowing for asynchronous review and feedback.

Benefits of Zoom Clips:

• Time Efficiency: Clips are shorter and more focused than full-length recordings, saving time for both creators and viewers.
• Accessibility: Clips can be accessed and reviewed at any time, offering flexibility for users in different time zones or with varying schedules.
• Enhanced Engagement: Shorter content is often more engaging, helping to maintain viewer interest and improve information retention.
• Ease of Sharing: Clips can be easily shared via email, messaging apps, or social media, broadening their reach and impact.

By leveraging Zoom Clips, organizations and individuals can enhance communication, improve learning and training processes, and streamline various aspects of remote work and collaboration.

I encourage you to share your Zoom Clips experience in the comments. Together, we can discover new ways to maximize the potential of this versatile tool.

Best regards!

ZOOM CLIPS PREVIEW!

Zoom Rooms Visitor Management is a powerful tool designed to streamline your in-person meetings, improve security, and provide valuable insights. By automating the check-in process, managing visitor access, and generating detailed reports, this feature can significantly enhance your organization's workflow.

How it Works:

1. Set it Up: Customize your settings to fit your organization's needs.
2. Check-In: Visitors easily sign in using a designated device.
3. Get Notified: Receive instant alerts when visitors arrive.
4. Manage Access: Grant or deny access based on your rules.
5. See Reports: Track visitor activity for valuable data.

Benefits:

• Enhanced Security: Keep your spaces safe and secure.
• Save Time: Streamline the check-in process.
• Impress Visitors: Create a positive first impression.
• Gain Insights: Track visitor activity for valuable data.

Use Cases:

• Corporate Offices: Manage visitor access to meeting rooms, conference spaces, and executive suites.
• Educational Institutions: Streamline the check-in process for campus visitors, students, and faculty.
• Healthcare Facilities: Ensure secure access to patient waiting areas and restricted areas.
• Government Buildings: Manage visitor access to sensitive areas and generate reports for security and compliance purposes.
• Event Venues: Streamline the registration and check-in process for attendees at conferences, trade shows, and other events.

Ready to level up your meetings? Try inviting guests with Visitor Management today!

Remember: With Zoom Rooms Visitor Management, you're not just managing visitors; you're empowering your team to focus on what matters most: your meetings.

I have a Basic account that I haven't used in some time.  I am unable to sign in because I don't remember my old password. When I have tried to get technical support over the phone, after entering my Personal ID and Host Key, I am told that my account cannot be located. How can I change get a new password? I don't have the option to change the old one on my profile page.

Zoomtopia 2024 is a groundbreaking event that showcased the future of virtual communication. One of the most exciting announcements was the launch of AI Companion 2.0, a next-generation AI platform designed to enhance human connection. Building upon the success of its predecessor, AI Companion 2.0 introduces a suite of innovative features that streamline workflows and boost productivity across various aspects of professional life. In addition to the features we have come to love like summaries for Meetings and Phone calls, Whiteboard content generation, and Team Chat and Mail compose, the items below are just some of the amazing features that will be included in AI Companion 2.0:

• Zoom Workplace:
  • Document Analysis: Get information about documents connected to Zoom Workplace, including email attachments, documents from chat, and Zoom Docs.
  • Company Directory Search: Quickly find the information you need about your colleagues and teams.
  • Citations: Hover over the response given by AI Companion to learn more about the source.
  • Tasks: Stay on top of action items with Zoom Tasks
• Meetings:
  • Web Query: Access relevant information from the web directly within your meetings.
  • Next Steps: Automatically generate action items based on meeting discussions.
  • Agenda: Create personalized meeting agendas with AI assistance.
• Team Chat:
  • Query a Chat Channel: Search through chat history effortlessly.
  • Prioritize My Chats: Focus on the most important conversations.
• Mail & Calendar:
• Summarize an Email: Get a concise overview of key points in your emails.
• Query an Email: Find specific information within your emails.
• Docs:
  • Summarize a Doc: Quickly understand the main points of your documents.
  • Query a Doc: Search for specific information within your documents.
• Spaces:
  • Office Queries: Get answers to your office-related questions.
  • Room Recommendations: Find the perfect space for your meetings or events.
  • Room Reservations: Easily book meeting rooms and other office spaces.
• Contact Center:
  • Conversation Summary: Review key points from your customer interactions.
  • Follow-up Tasks: Generate tasks based on customer conversations.

This powerful AI platform is set to revolutionize the way we work and communicate, making it easier than ever to connect with colleagues and clients.

If you weren't able to attend Zoomtopia or would like to rewatch the sessions, check 'em out here.