Customer Success Forum
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A Recognized Magic Quadrant Leader!
Customer Success at Zoomtopia!

Share your favorite takeaways from Zoomtopia 2023

Zoom AI Companion Webinar

Join us to explore and learn more about Zoom AI Companion, included in your Zoom plan!

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Accidentally clicked Educator account

Hello, I accidentally clicked Educational Institution while trying to sign up and now I cannot complete a sign up through the email I wish to use Zoom through. I'm currently using another email to post this. Is there any way to undo this so I can con...

WV by Listener
  • 7 replies

Upcoming Webinar: Zoom AI Companion 10/26

We have a very exciting webinar coming up on October 26 at 8 a.m. PST to dive into Zoom AI Companion! Join us to learn about: Agenda: Challenges of Modern Work Impact of Generative AI Zoom’s AI Strategy and Principles Zoom AI Companion Overview Indus...

EmersonS by Participant | Zoom Employee
  • 1 replies

Zoom Revenue Accelerator from a Different Lens

You must have heard about Zoom Revenue Accelerator as one of Zoom’s top add-ons that uses machine-learning algorithms to transform customer interactions into valuable insights for identifying opportunities, assessing risks, and ultimately enabling an...

Dee_S by Attendee | Zoom Employee
  • 1 replies

Designing a Healthcare Workflow

Hello I'm designing a workflow for a health clinic. If a call is started and a patient goes to a waiting room at the start, can they be put BACK into the waiting room after a doctor speaks with them? Can a host leave a call with someone in the waitin...

capatt by Listener
  • 1 replies

What's New at Zoom | September 2023 Recap

Every month we share a recap of new products, features, ZLC courses, business updates, and more with account admins and owners in our What's New at Zoom email newsletter. In September, we primarily focused on Zoom's new AI features and the release of...

allieblum by Attendee | Zoom Employee
  • 3 replies

Sudden issues with privacy

I use my personal meeting room (same ID for each meeting) for telehealth with clients (I am a psychologist). In the last few weeks I have noticed that in the participants list (I use MacOS desktop zoom) participants who have left their appointment co...