Zoomtopia 2025, our all-virtual annual user conference, is coming up! Get a sneak peek at the speakers and conversations you can look forward to, and register before it's too late.

September is packed with events designed to help you level up your Zoom knowledge, connect with experts, and explore what’s new.

Mark you calendars:

- Zoom Customer Success ⭐

 

Hey there! Just wanted to give you a heads-up about this cool safety feature on Zoom called Emergency Notifications. Thought you might find it useful to know about! 

With our Emergency Call Notification app for Zoom, you can designate any Team Chat channel as a safety team hub that connects with both Zoom Rooms and Digital Signage. When emergencies occur, notifications are automatically sent to this channel, allowing safety personnel to quickly distribute alerts and directions to specific Rooms and Signage displays throughout your organization.

Here are the requirements for using Emergency Call Notification.

• Pro, Business, Education, or Enterprise account
• Account owner or admin privileges*
• Zoom Phone license
• Zoom Rooms license
• Active Zoom Room or Digital Signage devices with location data configured

Note: If the admin user that added the app to the account loses admin access, is deleted, disassociated, or deactivated, emergency call notifications will fail. The app must be removed, then added and configured again by another current admin user for the notifications to work properly again. 

For more details of the topics listed below, please see the Knowledge Base Article - Using the Emergency Call Notifications app.

• Installation and Configuration
  • Installing from Zoom Marketplace
  • Setting up Emergency Call Notifications and the channel
  • Edit and delete configurations
  • Disconnect a configuration for a Channel
  • Chat Commands (for Admins)
• Using Emergency Call Notifications
  • Receive Notifications
  • Sent Alert Messages
• How to uninstall the Emergency Call Notifications app
• Data Security

You may also review the demonstration for the Emergency Notification system.

We’re experiencing an issue with the Zoom app on a Lenovo tablet running the Android operating system. When the tablet is in Gallery View and a co-host shares an image or video, the shared content is displayed as expected. However, once the sharing ends, Zoom does not automatically return to Gallery View—it has to be manually reactivated.

This is a challenge because the tablet is mounted on a lectern during physical meetings that are also broadcast via Zoom. There are many different speakers, and they may not be familiar with the tablet’s functions. However, they need to:

• See Gallery View when no content is being shared, so they can monitor if anyone on Zoom raises their hand or wants to comment.
• View the images and videos being shared during the meeting when relevant.

Important note: This issue only occurs when using the Zoom app. If we access Zoom through a web browser, everything works as expected—the view automatically returns to Gallery View after screen sharing ends.

Does anyone know of a solution to this? Or is there a setting in the Zoom app that can ensure the view automatically returns to Gallery View after screen sharing ends?

Zoom Auto Dialer Takes Sales Outreach to the Next Level

The Challenge: Sales and revenue teams have long struggled with manual dialing tasks and juggling multiple tools, including CRM systems, email, voicemail, and calendars. Each switch slows momentum and eats into precious selling time.

The Solution: Zoom Auto Dialer

Zoom introduced the AI‑first Auto Dialer, a powerful add-on to Zoom Phone deeply integrated into the Zoom Revenue Accelerator (ZRA) 

Here’s what makes it stand out:

• Power dialing & smart cascading: Move through call lists faster by skipping disconnected lines and repeating numbers intelligently.
• Voicemail drop: Instantly leave pre-recorded messages when a call goes to voicemail, no dialing required.
• Local presence dialing: Match caller IDs to prospects’ local area codes to increase pickup rates.
• Full CRM sync & call automation: Pull contact lists directly from Salesforce, Outreach, Salesloft, or your CRM without switching between apps. Call logs, notes, dispositions, and follow-ups are updated automatically.
•  Built-in scheduling & follow‑up: When a prospect answers, schedule meetings, share calendar invites, and fire off follow-up emails—all within the same interface CX Today.

Why it matters: 

This launch isn’t just a feature upgrade, it’s a strategic shift. ZK Research’s Zeus Kerravala calls it a pivot toward disrupting work, not just communication. Zoom’s goal - help sales teams reclaim real time and reduce unnecessary tool toggling. 

By embedding Auto Dialer directly into ZRA, Zoom now supports end-to-end sales workflows, from first outreach to closed deal in one unified, AI-powered platform. 

Customer Success: Real Results in Real Time

According to CX Today, companies using the Auto Dialer reported dramatic gains:

• Sales teams can now bypass manual dialing, voicemail dead-ends, and idle wait times. Only live connects reach the rep.
• If a call lands in voicemail, the Auto Dialer instantly leaves a message, boosting callback chances.
• Reps can convert fast: when someone answers, they can book meetings and send invites in real time. 
•  All activities sync automatically into CRM systems, no data slips between tools.

Community Feedback:

Early user feedback highlights strong appreciation for Zoom’s evolving sales stack:

“Power dialing removes the manual calling steps… cutting wait times between calls and increasing connection rates”.

Community discussions also show demand for both parallel (multi-line) and power (single-line or sequential) dialing modes, Zoom supports both.

Member Benefits: 

Sales teams using Zoom Auto Dialer now enjoy;

• 🚀 Faster dialing and higher live call rates
• ⏱️ More time focused on prospects not admin
• 📈 Better data consistency and CRM hygiene
• 📅 Integrated call scheduling, email follow-up, and analytics
• 🤖 AI-enabled insights: transcription, summaries, and disposition logging

Zoom’s Auto Dialer transforms Zoom Phone from a telephony tool into a high-velocity sales engine. Integrated into Zoom Revenue Accelerator, it consolidates calling, CRM updates, scheduling, and call analytics into one streamlined experience. According to CX Today, this innovation is already helping teams significantly improve outreach effectiveness and operational productivity. 

Como lo oyen, ahora existe la posibilidad de unir dos o más Clips de Zoom en uno solo haciendo un par de clicks. Está función puede ser muy interesante para añadir introducciones y outros estándar permitiéndonos ahorrar tiempo y así concentrarnos en el contenido principal del Clip. Les explico más en este Clip demostrativo:

Si aún no están utilizando Zoom Clips, les dejo unos casos de uso comunes pque quizás les resulte útil:

• Colaboración en proyectos
  • Reuniones diarias (Daily standups) - Proporcionar actualizaciones claras sobre proyectos y evitar idas y vueltas innecesarias
  • Capacitaciones - Entregar formaciones simples y digeribles de una manera fácil de consumir
  • Comunicación asincrónica - Comunicarse claramente entre grupos de trabajo en diferentes zonas horarias
  • Colaboración global - Trabajar en tu propio tiempo y dar actualizaciones de proyectos
• Comunicación con clientes
  • Demostraciones de productos - Mostrar fácilmente nuevos productos y características para mantener a los clientes al día
  • Conexión con clientes - Mejorar tus comunicaciones por correo electrónico con un video más personalizado
  • Actualizaciones personalizadas - Responder preguntas de clientes de manera eficiente y clara
• Comunicación interna
  • Mensajes de anuncio - Ampliar tu alcance y añadir un toque personal
  • Incorporación de empleados - Mejorar las guías de incorporación, eliminar ambigüedades para nuevos empleados

Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.

¡Hasta la próxima!