We’re experiencing an issue with the Zoom app on a Lenovo tablet running the Android operating system. When the tablet is in Gallery View and a co-host shares an image or video, the shared content is displayed as expected. However, once the sharing ends, Zoom does not automatically return to Gallery View—it has to be manually reactivated.

This is a challenge because the tablet is mounted on a lectern during physical meetings that are also broadcast via Zoom. There are many different speakers, and they may not be familiar with the tablet’s functions. However, they need to:

• See Gallery View when no content is being shared, so they can monitor if anyone on Zoom raises their hand or wants to comment.
• View the images and videos being shared during the meeting when relevant.

Important note: This issue only occurs when using the Zoom app. If we access Zoom through a web browser, everything works as expected—the view automatically returns to Gallery View after screen sharing ends.

Does anyone know of a solution to this? Or is there a setting in the Zoom app that can ensure the view automatically returns to Gallery View after screen sharing ends?

Zoom Auto Dialer Takes Sales Outreach to the Next Level

The Challenge: Sales and revenue teams have long struggled with manual dialing tasks and juggling multiple tools, including CRM systems, email, voicemail, and calendars. Each switch slows momentum and eats into precious selling time.

The Solution: Zoom Auto Dialer

Zoom introduced the AI‑first Auto Dialer, a powerful add-on to Zoom Phone deeply integrated into the Zoom Revenue Accelerator (ZRA) 

Here’s what makes it stand out:

• Power dialing & smart cascading: Move through call lists faster by skipping disconnected lines and repeating numbers intelligently.
• Voicemail drop: Instantly leave pre-recorded messages when a call goes to voicemail, no dialing required.
• Local presence dialing: Match caller IDs to prospects’ local area codes to increase pickup rates.
• Full CRM sync & call automation: Pull contact lists directly from Salesforce, Outreach, Salesloft, or your CRM without switching between apps. Call logs, notes, dispositions, and follow-ups are updated automatically.
•  Built-in scheduling & follow‑up: When a prospect answers, schedule meetings, share calendar invites, and fire off follow-up emails—all within the same interface CX Today.

Why it matters: 

This launch isn’t just a feature upgrade, it’s a strategic shift. ZK Research’s Zeus Kerravala calls it a pivot toward disrupting work, not just communication. Zoom’s goal - help sales teams reclaim real time and reduce unnecessary tool toggling. 

By embedding Auto Dialer directly into ZRA, Zoom now supports end-to-end sales workflows, from first outreach to closed deal in one unified, AI-powered platform. 

Customer Success: Real Results in Real Time

According to CX Today, companies using the Auto Dialer reported dramatic gains:

• Sales teams can now bypass manual dialing, voicemail dead-ends, and idle wait times. Only live connects reach the rep.
• If a call lands in voicemail, the Auto Dialer instantly leaves a message, boosting callback chances.
• Reps can convert fast: when someone answers, they can book meetings and send invites in real time. 
•  All activities sync automatically into CRM systems, no data slips between tools.

Community Feedback:

Early user feedback highlights strong appreciation for Zoom’s evolving sales stack:

“Power dialing removes the manual calling steps… cutting wait times between calls and increasing connection rates”.

Community discussions also show demand for both parallel (multi-line) and power (single-line or sequential) dialing modes, Zoom supports both.

Member Benefits: 

Sales teams using Zoom Auto Dialer now enjoy;

• 🚀 Faster dialing and higher live call rates
• ⏱️ More time focused on prospects not admin
• 📈 Better data consistency and CRM hygiene
• 📅 Integrated call scheduling, email follow-up, and analytics
• 🤖 AI-enabled insights: transcription, summaries, and disposition logging

Zoom’s Auto Dialer transforms Zoom Phone from a telephony tool into a high-velocity sales engine. Integrated into Zoom Revenue Accelerator, it consolidates calling, CRM updates, scheduling, and call analytics into one streamlined experience. According to CX Today, this innovation is already helping teams significantly improve outreach effectiveness and operational productivity. 

Como lo oyen, ahora existe la posibilidad de unir dos o más Clips de Zoom en uno solo haciendo un par de clicks. Está función puede ser muy interesante para añadir introducciones y outros estándar permitiéndonos ahorrar tiempo y así concentrarnos en el contenido principal del Clip. Les explico más en este Clip demostrativo:

Si aún no están utilizando Zoom Clips, les dejo unos casos de uso comunes pque quizás les resulte útil:

• Colaboración en proyectos
  • Reuniones diarias (Daily standups) - Proporcionar actualizaciones claras sobre proyectos y evitar idas y vueltas innecesarias
  • Capacitaciones - Entregar formaciones simples y digeribles de una manera fácil de consumir
  • Comunicación asincrónica - Comunicarse claramente entre grupos de trabajo en diferentes zonas horarias
  • Colaboración global - Trabajar en tu propio tiempo y dar actualizaciones de proyectos
• Comunicación con clientes
  • Demostraciones de productos - Mostrar fácilmente nuevos productos y características para mantener a los clientes al día
  • Conexión con clientes - Mejorar tus comunicaciones por correo electrónico con un video más personalizado
  • Actualizaciones personalizadas - Responder preguntas de clientes de manera eficiente y clara
• Comunicación interna
  • Mensajes de anuncio - Ampliar tu alcance y añadir un toque personal
  • Incorporación de empleados - Mejorar las guías de incorporación, eliminar ambigüedades para nuevos empleados

Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.

¡Hasta la próxima!

Last year alone, marketers and event organizers hosted over 6 million virtual events on Zoom, reaching 268 million attendees. But in today’s experience-centric economy, it’s no longer just about getting people to join—it’s about delivering meaningful, high-quality experiences at scale.   At the Zoom Events Summit, we showcased how Zoom Events, our all-in-one virtual event platform, is helping marketers reimagine what’s possible through the power of AI, automation, and production innovation.

Why virtual events still matter

Virtual and hybrid events have become a cornerstone of modern marketing strategies—supporting brand building, lead generation, and community engagement. The numbers speak for themselves:

• 6 million+ events hosted on Zoom within the last year
• 268 million attendees
• 30 billion minutes of content consumed

But with growing expectations, how do marketers create exceptional, community-driven event experiences without burning out?

From broadcasts to belonging: Building community through virtual events

One of the most powerful takeaways from the Summit was this: great events are about connection, not just content.

Joe Glover, co-founder of The Marketing Meetup, shared how he built a community of 51,000+ marketers rooted in kindness and shared values — not click-through rates.

“Community in its essence is a human endeavor... Unless you have that fundamental idea of what your culture is going to be, the money will never come.” - Joe Glover, The Marketing Meetup

Laura Lane from HubSpot echoed this shift. Audiences now crave purposeful content and spaces that feel like communities, not corporate presentations. The human factor is still an important part, even with AI-supported community building. 

“AI should create your content, but humans should curate your content." - Laura Lane, HubSpot

Why it matters for marketers:

Community isn’t a channel — it’s a long-term growth strategy. When your events foster belonging, you build loyalty, trust, and advocacy.

Powered by AI: Free up time for strategy

Anyone who has ever planned a virtual event knows how much time is spent on logistics. It is often more than on strategy, messaging, or audience connection.  

With Zoom Events and Zoom AI Companion, that’s changing. Brendan Zhang from the Zoom Events team shared how AI-first tools help event professionals:

• Auto-generate webinar and event descriptions
• Summarize planning meetings and extract action items
• Import speaker bios automatically
• Repurpose post-event content into blog or social formats

Zoom AI Companion is included in most paid Zoom plans, eliminating the need for extra tools and subscriptions.

Why it matters for marketers:

Automate the busywork and reinvest your time into crafting stories, campaigns, and follow-ups that move the needle.

• Use AI Companion throughout your event workflow, from generation to presentation.
• Watch a walkthrough of generating text for your Zoom Event, including taglines, descriptions, and more.
• Rolling out AI Companion to your team? Here are some resources you can share!
• Find ready-to-use, copy-and-pastable prompts for AI Companion as you prepare your event.

Hybrid event production - without the production crew

As virtual and in-person events blend together, audiences expect television-level polish—no matter where they’re watching.

Andy Carluccio, Zoom’s Head of Client Innovation, showcased how Zoom Events production tools empower marketing teams to level up:

• ZoomISO for multi-camera switching and post-production
• Tiles for customized, brand-friendly layouts
• Graphics Toolkit for real-time data overlays
• ZoomOSC for advanced automation with external AV gear

These tools enable marketing teams to deliver dynamic, branded experiences without the complexity or cost of traditional production environments.

Why it matters for marketers:

Great production boosts brand perception. With Zoom Events, you get pro-level control with marketer-friendly ease.

The future of event marketing: Smart, human, scalable

The future of events is AI-enabled and human-led. It’s not about replacing marketers — it’s about freeing them up to do what machines can’t: tell compelling stories, foster connection, and drive strategy.

With Zoom Events and Zoom AI Companion, you can:

• Turn planning meetings into summaries and action items
• Repurpose session recordings into blog posts and reels
• Personalize follow-ups with AI-generated recaps
• Align event outcomes with campaign KPIs

All from within one platform.

Designed for Ease: A Platform That Works the Way Marketers Do

One of the standout qualities of Zoom Events is its intuitive, user-friendly interface—something our Summit attendees and internal teams consistently praised.

Whether you're an experienced event professional or managing your first webinar series, the platform is designed to feel familiar and simple to navigate. That ease of use translates into faster setup times, fewer technical hiccups, and a smoother experience for both organizers and attendees.

“It was perhaps a little ambitious to use Zoom Events for our very first internal event, but it really showed how far we’d come. The feedback from our teams was incredibly positive—everyone found the platform intuitive and easy to use. I think that’s key: with the right training and tools, it’s amazing how quickly teams can adapt and feel confident running virtual events.” - Chloe Barnes,  Field Fisher 

Beyond usability, Zoom Events integrates seamlessly with leading marketing tools and CRM systems, allowing you to manage invitations, track attendance, and record engagement data automatically. That means no more manual exports or stitching together reports across platforms.

The result? Better visibility into your customer journey, stronger data security, and the ability to create more personalized and targeted follow-ups based on how attendees interact with your content across campaigns.

Elevate your strategy

Whether you’re hosting your first webinar or scaling a hybrid event series, Zoom Events gives you everything you need:

• A full-featured virtual event platform
• Integrated AI tools
• Professional-grade production features
• Built-in audience engagement

Learn more about how Zoom Events can help you create smarter, more human experiences at scale. Click here to watch the Zoom Events Summit recording.

Posted in: Zoom Blog

Say goodbye to generic meeting notes. With the latest enhancement to our AI Companion, you can now turn your meetings into tailored, actionable summaries—thanks to 11 purpose-built templates designed to match your specific meeting goals.

Whether you're conducting a team sync, preparing for a client review, diving into a problem analysis or conducting an online class to students, there's a template ready to fit the structure and tone you need. Ten templates are available right now with AI Companion, and for those using our Custom AI Companion add-on, you'll gain access to a special Problem, Root Cause & Solution (PRS) template—ideal for issue resolution workflows.

Pick a Template, Boost Your Focus

Customize your default summary template for all meetings, or switch it up depending on the conversation. Having a 1-on-1? There’s a format for that. Running a brainstorming session or retrospective? There’s a format for that too. Each template ensures your meeting output aligns with your intended outcomes.

Less Time Editing, More Time Doing

By aligning your summaries with your meeting type, you eliminate the need to manually reformat or rephrase notes. For example, selecting the PRS template instantly organizes your discussion into clearly defined sections—making it easier to communicate findings and next steps with stakeholders.

The right format helps you and your team stay on track, follow up faster, and keep everyone aligned without lifting a finger.

Referencing here the Knowledge Base article to learn more about Using Meeting Summary Templates and a Youtube video on Custom AI Companion: Meeting Summary Templates

Interested to learn more? Feel free to follow, share and join our Zoom Customer Success Hub! Discover and access our upcoming and on-demand events designed to enhance your Zoom experience, including live trainings, what's new sessions, open office hours, customer discussions, and more!