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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Resolved! Switch between two accounts with same SSO domain

Hi, I have two accounts with my university (1 staff account, 1 student account) that share the same domain. I am unable to switch between them. When I try to "sign out" or "switch account" and type in the domain, it defaults to my staff account. Does... Show more

Hi,

 

I have two accounts with my university (1 staff account, 1 student account) that share the same domain. I am unable to switch between them. When I try to "sign out" or "switch account" and type in the domain, it defaults to my staff account. Does anyone know how I can access my student account?

 

Thank you!


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Video Recording on Cloud

Hi all --I'm assisting in a class this semester, and the primary instructor is away on leave for the next five weeks. She set up our class meetings to automatically record/save to the cloud, but they actually save to her cloud, and I'm unable to acce... Show more

Hi all --

I'm assisting in a class this semester, and the primary instructor is away on leave for the next five weeks. She set up our class meetings to automatically record/save to the cloud, but they actually save to her cloud, and I'm unable to access them to trim/edit and post to our course BlackBoard page, even though I am an alternative host. Does anyone know of any workarounds for this issue? I hate to bother the primary instructor each week to trim/edit and post when she's on leave!

 

Thanks in advance!!


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Better Video Sharing

I'm looking to share Video better. Screens sharing, no matter what quality settings applied is not good enough. I recently watched a video from Class.com where they shared a youtube video that streamed to the remote device, the host has control over ... Show more

I'm looking to share Video better. Screens sharing, no matter what quality settings applied is not good enough. 

 

I recently watched a video from Class.com where they shared a youtube video that streamed to the remote device, the host has control over the playback and the user can view the video in high quality. Does something like this already exist withing the Zoom environment without utilizing the class.com addon?


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Lift of 40 min limit is not applied correctly

Hi, I have a strange situation going on about 40 min limit. When I open my account page on browser(Chrome), I can see the banner at the top stating"Important Notice: In support of education and due to the ongoing pandemic, Zoom will continue to lift ... Show more

Hi, I have a strange situation going on about 40 min limit.

 

When I open my account page on browser(Chrome), I can see the banner at the top stating

"Important Notice: In support of education and due to the ongoing pandemic, Zoom will continue to lift the 40-minute time limit on your free Basic meeting account through June 30, 2022".

 

However, on my Zoom client software on Windows 10, I can not see the badge that shows the limit is lifted.

Also in the actual Zoom meeting with 3 or more people, 40 min limit is applied and can not hold any longer meetings.

 

What is causing this situation and how do I apply the lift of limit?

Thank you for your help in advance.


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Something is wrong with my computer(win 10) after having online lessons on zoom

In the first 3 days of zoom lessons, everything is normal . But strange thing happens in the forth day: after I leave my teachers meeting, my computer's wallpaper sudden turned into a white sheet with some ink-drawing fish swimming around and all sho... Show more

In the first 3 days of zoom lessons, everything is normal . But strange thing happens in the forth day: after I leave my teachers meeting, my computer's wallpaper sudden turned into a white sheet with some ink-drawing fish swimming around and all shortcuts of my files, browsers, apps, even my Recycling Bin disappeared and this happens again today.
I'm wondering why this happens, is it the problem of my zoom settings or my teacher's, or the fault of my computer?


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Zoom for Healthcare

New to tele-practice. Purchased Zoom for Healthcare.Starting to send PMI and Password to patients.Wondering if I can use same PMI and same Password for ALL patients on-going.Hope don't have to send unique links and passwords per patient or weekly? Show more

New to tele-practice. Purchased Zoom for Healthcare.

Starting to send PMI and Password to patients.

Wondering if I can use same PMI and same Password for ALL patients on-going.

Hope don't have to send unique links and passwords per patient or weekly?


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Partial Zoom meeting failure and freeze

On both Monday, 13 Sept. 2021, and Wednesday, 15 Sept., the class Zoom partially froze up. About thirty or thirty-five minutes into the Zoom session, with nearly 30 students attending, while screen sharing a powerpoint, something I have done frequent... Show more
       On both Monday, 13 Sept. 2021, and Wednesday, 15 Sept., the class Zoom partially froze up. About thirty or thirty-five minutes into the Zoom session, with nearly 30 students attending, while screen sharing a powerpoint, something I have done frequently over the past two years with no trouble, the powerpoint froze on the students' screens, and then went blank. However, the students could still hear me and I could hear them. I could still see the powerpoint on my screen, as well as some of the students' faces in the thumbnails on the right, but other features disappeared. When I tried to stop share, the button was unresponsive and would not stop share. The other Zoom controls, including ending the session, became unavailable by disappearing from the bottom of the screen or becoming unresponsive. I could still go to other pages in my own computer, which appeared to be functioning normally. When I went to the Canvas Zoom page with the start and end buttons and pressed "end," it also was unresponsive, and the students were still there verbally, as well as with a couple of their thumbnail video images. Some kind of message also appeared saying the program was unresponsive. So I rebooted each time and had the students rejoin likewise.
       In each of these two sessions only, but never before on any other Zoom sessions, at the request of a student, I had turned on the live transcript feature. When the program had lost functionality and I rebooted and went back on for the remaining time and turned off the live transcript, things worked fine. Those are the only two times that I have turned that feature on, and those are the only two times that Zoom has lost functionality for me in this way. I suspect, therefore, that it is the live transcript feature, which was fairly recently updated by Zoom, that has caused this lack of functionality.
       It is not my wifi or bandwidth, as today I sat right next to my router and had excellent numbers on Ookla, 311.76 Mbps for download and 288.80 Mbps for upload, many times more speed than I need for Zoom normally. Furthermore, since I had rebooted the computer on Monday, I hardly had anything open besides the class Zoom on Wednesday when the same glitch happened, so the problem cannot have been other programs.
       Tech support at my university was unable to help about this, merely suggesting I contact Zoom.

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email address report - access via LMS lti configuraton question

Hello All,I would like to ask you help, experiences as a system administrator from your institution.we are using Blackboard LMS and let only instructor have 'hosts' authority.- Instructor can create zoom meeting(personal, recurring ETC) via LMS.- The... Show more

Hello All,
I would like to ask you help, experiences as a system administrator from your institution.

we are using Blackboard LMS and let only instructor have 'hosts' authority.
- Instructor can create zoom meeting(personal, recurring ETC) via LMS.
- Then, student can Join the meeting via LMS. (course by course)

however, when I look into after the report from Zoom there are some "blank" under email column. - the email will be uses for attendence P/F.

sanghee_0-1640664362687.png

 


I had check ,
- LTI configuration from LMS side and it had configured.(LTI1.1, turned on 'role in course', 'name', 'email address' to send)
- the every user(guest) has email address from LMS profile.

I do not want to push every student should have zoom meeting account for any reason. Even without zoom accounts, student can access their zoom meeting class and they should not worry about their attendee report.

I might has been miss some configuration to sending email address from LMS(Blackboard) to Zoom. so I would like to ask your experiences. any ideas?

Regards,
Sanghee


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비밀번호 재설정

비밀번호를 잊어버려서 재설정메일을 받고 싶은데 네이트 메일로 전송이 안됩니다. 

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Missing Options for Breakout Rooms

Hi Everyone! So, I'm wondering if anyone else has experienced this... I'm an instructor and I was hoping my students would be in specific groups for the whole term. I randomly generated them and then made pre-assigned breakout rooms with 5-6 particip... Show more

Hi Everyone!

 

So, I'm wondering if anyone else has experienced this... I'm an instructor and I was hoping my students would be in specific groups for the whole term. I randomly generated them and then made pre-assigned breakout rooms with 5-6 participants each.

 

I don't know if it's because I'm using a Chromebook or what, but I was unable to use the preassigned rooms... the option just never showed.

 

But that should be ok, right? My students know which groups their in so they can just join. Wrong, I also don't have the option to let them join rooms on their own. 

 

I'm kind of at a loss. Does anyone have a recommendation? 


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