Customer Success Forum
cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

Vote now

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

I don’t want to record students' gallery screen when I record my lectures.

Hi! I don’t want to record students' gallery screen when I record my lectures. I have been using dual monitors. In my left monitor, I am looking at my students and at the same time, my right monitor, I am sharing my lecture slides with my students. I... Show more

Hi! I don’t want to record students' gallery screen when I record my lectures. I have been using dual monitors.  In my left monitor, I am looking at my students and at the same time, my right monitor, I am sharing my lecture slides with my students. I just want to record my lectures with the slides only, although I can look at students. Is there any option? I have tried several times. But I couldn’t find it.

 

Although I put gallery view screen in my left monitor, I have found that my students gallery screen has been recorded automatically on my lecture slides any way.

 

I know if I close my students’ gallery screen, I can record my lectures with me alone. But if I do this, I cannot see what my students are doing at that time. So, I want to share my students with live lecture environment while encouraging their participation.

 

Thank you.

SK


Show less

reply-icon Latest Reply - 

Students' zoom window sharing

I need to see how my students are using zoom on their screen. So I  want them to share their screen. But this way does not show the zoom's window : and it is precisely what I want to see. What is the solution ? Thanks for your help.

reply-icon Latest Reply - 

mais de um usuario por conta

Boa noite, gostaria de saber se é possível executar a seguinte tarefaSomos uma escola, precisamos dar poderes para que cada professor abra a sala como anfitrião, é possível criar login e senha para eles, diferentes do administrador? exemplo: o profes... Show more

Boa noite, gostaria de saber se é possível executar a seguinte tarefa

Somos uma escola, precisamos dar poderes para que cada professor abra a sala como anfitrião, é possível criar login e senha para eles, diferentes do administrador?

 

exemplo: o professor tem seu login e senha para abrir e fechar sua sala, temos um total de 10 professores e 5 contas licenciadas. 


Show less

Use iPhone on gimbal to lecture while students view both me and my Mac desktop?

I'm going to be teaching a virtual class, with lecture and slides, via my college. Ideally I would like to broadcast me lecturing and pacing using my iPhone on my gimbal that follows me as I move around. I would like the students to simultaneously be... Show more

I'm going to be teaching a virtual class, with lecture and slides, via my college. Ideally I would like to broadcast me lecturing and pacing using my iPhone on my gimbal that follows me as I move around. I would like the students to simultaneously be able to view both me and my desktop on my Mac, or open windows on that desktop; this would mostly be PowerPoint, which I can control with a remote. Is this at all possible?

 

Thanks in advance for any feedback.

Bob


Show less

reply-icon Latest Reply - 

Login Issue

I am logging in to Zoom on student devices to prepare for virtual learning next week. I checked the box for educators thinking it might have appropriate filters of some sort for elementary students. It appears as though that is just for teachers/admi... Show more

I am logging in to Zoom on student devices to prepare for virtual learning next week. I checked the box for educators thinking it might have appropriate filters of some sort for elementary students. It appears as though that is just for teachers/admin. Now I can’t login to zoom without it. It automatically defaults to the educator link and I can’t get the student logged in to zoom with their school email address again. It’s somehow linked the student email to the educator tab. Can anyone help with this? I tried deleting the app and reinstalling but it didn’t work. 


Show less

reply-icon Latest Reply - 

Important Guest Reporting Changes starting March 2022

Starting March 1, 2022, you may notice some changes in the way you can report on your meetings and webinars. Zoom will remove email addresses for users flagged as guests from Account Reports, Dashboards, and Zoom REST APIs unless they meet certain co... Show more

Starting March 1, 2022, you may notice some changes in the way you can report on your meetings and webinars.

 

Zoom will remove email addresses for users flagged as guests from Account Reports,  Dashboards, and Zoom REST APIs  unless they meet certain conditions. Please note, email addresses of users on your own account will continue to be shared with your organization for reporting, as usual.

 

Please review FAQ on the upcoming changes from Zoom Support here: https://support.zoom.us/hc/en-us/articles/4416109814541-March-2022-FAQ-on-reporting-


Show less

By
Community Moderator | Employee

Important Guest Reporting Changes starting March 2022

Starting March 1, 2022, you may notice some changes in the way you can report on your meetings and webinars. Zoom will remove email addresses for users flagged as guests from Account Reports, Dashboards, and Zoom REST APIs unless they meet certain co... Show more

Starting March 1, 2022, you may notice some changes in the way you can report on your meetings and webinars.

 

Zoom will remove email addresses for users flagged as guests from Account Reports,  Dashboards, and Zoom REST APIs  unless they meet certain conditions. Please note, email addresses of users on your own account will continue to be shared with your organization for reporting, as usual.

 

Please review FAQ on the upcoming changes from Zoom Support here: https://support.zoom.us/hc/en-us/articles/4416109814541-March-2022-FAQ-on-reporting-


Show less

By
Community Champion | Employee

Screen sharing blocked - button in green light

Hi there, I changed laptops and now my Zoom account claims that my meetings will not be allowed to use the share screen function. The Screen Sharing button is green and offers nothing when I click on it. HELP!!!! I do pay for this service quite a bit... Show more

Hi there,

 

I changed laptops and now my Zoom account claims that my meetings will not be allowed to use the share screen function. The Screen Sharing button is green and offers nothing when I click on it.

 

HELP!!!! I do pay for this service quite a bit of money!

 

Thank you.


Show less

reply-icon Latest Reply - 

Preventing Students From Starting Meetings from the Zoom Client

I am looking for a way to prevent students from hosting Zoom meetings without teacher supervision. If our students sign-in via Google, the get full access to the Zoom windows client. We are also exploring adding our student email domain as an 'associ... Show more

I am looking for a way to prevent students from hosting Zoom meetings without teacher supervision. If our students sign-in via Google, the get full access to the Zoom windows client. We are also exploring adding our student email domain as an 'associated domain' to our Zoom environment. With that, they will have a Zoom account created and it will be Basic, permitting them to host a 40-45 minute session. I noticed on another thread that someone recommended that students can be prevented from signing in or joining meetings outside your instance:
I took a closer look at the configuration possibilities for the Zoom client and do not see any option to remove the Start Meeting button (though other areas of the client can be disabled, like Facebook and Google Sign-In). https://support.zoom.us/hc/en-us/articles/201362163-Mass-deployment-with-preconfigured-settings-for-Windows

It appears when meetings are started from a browser a zoom.us/s/***** url is loaded.  I've thought about blocking that url string in our content filter (which is installed on all school computers). But I'm not sure if that will work or if it will interact badly with the needed zoom.us traffic like, zoom.us/j/**** which appears to be the url that loads when Joining a meeting. Also, not sure if that url is different when launching a meeting from the Zoom client. Our content filter reporter (iboss) does not show much activity related to the Zoom client.

So bottom line, looking to prevent students from hosting Zoom meetings on win10 and win11 school computers using school accounts.

Any insight on this is appreciated.


Show less

reply-icon Latest Reply - 

Visit us at #HIMSS2022!

Come visit us at #HIMSS2022 and discover how you can reimagine care, collaboration & innovation on one seamless platform with #Zoomforhealthcare!Here are a few ways to connect:-Stop by Booth 3008 during exhibit hall hours and say "Hi!"-Contact us t... Show more

Come visit us at #HIMSS2022 and discover how you can reimagine care, collaboration & innovation on one seamless platform with #Zoomforhealthcare!

Here are a few ways to connect:
-Stop by Booth 3008 during exhibit hall hours and say "Hi!"👋🏻
-Contact us to sign up for our Lunch & Learn on Wednesday, March 16th, where Ron Emerson RN BSN will share "10 Things You Didn't Know About Zoom for Healthcare"
-Reach out to schedule a 1:1 meeting on-site with Ron Emerson RN BSN, Global Healthcare Lead and Heidi West, Head of Healthcare at Zoom

🖥Can't make HIMSS this year? We're putting together a "HIMSS Recap Customer Workshop" webinar that will sum up everything we experienced. More details to come!

Visit our website for more details -> https://explore.zoom.us/en/lp/himss-global-conference/

 

See you there!
#healthtechnology #telehealth #networking #thoughtleadership


Show less