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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Accidentally chose Educator Account

Hello! When I was making a Zoom account, I accidentally pressed the Educator Account option, and now I cannot log into Zoom with that account. I am currently using a different email address to post this. Is there a chance that I can change my account... Show more

Hello!

 

When I was making a Zoom account, I accidentally pressed the Educator Account option, and now I cannot log into Zoom with that account. I am currently using a different email address to post this. Is there a chance that I can change my account to non-Educator Account? 

 

Thank you!


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Resolved! Looking for a scheduling program to integrate with zoom account

I'm looking for a program such as appointlent that will automatically sync virtual proctored appointments with our zoom account. Does anyone have any experience or suggestions in any zoom integrations?

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Removing old Zoom Client from Chromebooks for entire domain

We have been using a Zoom EDU license since the pandemic began and have migrated from the original Zoom Client for ChromeOS to the PWA. However, the old version is still present on my user’s devices and this is confusing. I’ve forgotten where in the ... Show more

We have been using a Zoom EDU license since the pandemic began and have migrated from the original Zoom Client for ChromeOS to the PWA. However, the old version is still present on my user’s devices and this is confusing. I’ve forgotten where in the Google Admin Console I installed it. 

Can someone help me remember?


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Ayuda!!

Hola buenas tardes, soy de Argentina y quiero contratar el servicio de zoom educación y no se como hacer la compra. quiero saber a que le llaman licencia desde ya muchas gracias.

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Resolved! Accidentally Clicked Educator Account

Hello! When I was making a zoom account, I accidentally pressed the Educator Account option and now I cannot log into Zoom with that account. I am currently using a different email to post this. Is there a chance that I can switch my account to the d... Show more

Hello! When I was making a zoom account, I accidentally pressed the Educator Account option and now I cannot log into Zoom with that account. I am currently using a different email to post this. Is there a chance that I can switch my account to the default one? 

 

Thank you.

 

 


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LogIn Access to Zoom University (for Integrators)

We are a systems design/integrator for conferencing systems. I want to get certified through Zoom's University required courses. I have the link which brings me to a drop box document. That has a link to enter the Zoom University courses. The Log In ... Show more

We are a systems design/integrator for conferencing systems.  I want to get certified through Zoom's University required courses.  I have the link which brings me to a drop box document.  That has a link to enter the Zoom University courses.  The Log In will not let me sign in with the only Zoom Log In I have?  Any suggestions to get access?

 


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Unable to join institutions zoom meeting with no ID or password

Hi folks,Need help urgently!I'm unable to join any zoom meetings or access my zoom account through my educational institutions zoom account. It asks me to join in using the institutions account and password, which I do, and then it prompts me to merg... Show more

Hi folks,

Need help urgently!

I'm unable to join any zoom meetings or access my zoom account through my educational institutions zoom account. It asks me to join in using the institutions account and password, which I do, and then it prompts me to merge my personal zoom account with the institutions. After going thru the T&C's of the same, I'm a bit apprehensive as it states that all my personal content, recordings and set ups will be merged and the institution will have access and control of this. I have since 2 years and still use my personal zoom account for work meetings etc and don't want to merge. Is there another way out? Please help!!

Much thanks!!


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Zoom should increase facilities for student and Teacher's account

I feel zoom could do better in supporting students with their software, allowing a pro version for students. Yes, we tried asking our educational institution to appeal for unlimited meeting minutes and buy an education version for students, however, ... Show more

I feel zoom could do better in supporting students with their software, allowing a pro version for students. Yes, we tried asking our educational institution to appeal for unlimited meeting minutes and buy an education version for students, however, it is too expensive for our College. They bought the pro version but it has limited licenses.  It would be so much better if they could allow free or atleast discounted pro accounts to students and teachers, until their graduation. Many of the students share the same concern

 

Hope this gets addressed!


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Resolved! Canvas Zoom Unauthorized

I have scheduled zoom meetings through canvas but when I try to start them I get this

KelliA_0-1655770817203.png

What's going on here? I have used Zoom in canvas for years and never had this issue until now.

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Register now: Zoom Education Summit, Thursday, July 21st, 2022

Join our team and exciting speakers. Register TODAY for the free virtual @Anonymous Education Summit on Thursday, July 21st, 2022. Join us for sessions on:✅ LMS/LTI integrations✅ Unifying campus communications✅ Scaling up hybrid learningAnd more!Re... Show more

Join our team and exciting speakers. Register TODAY for the free virtual @Anonymous Education Summit on Thursday, July 21st, 2022. 💻📚

Join us for sessions on:

LMS/LTI integrations
Unifying campus communications
Scaling up hybrid learning

And more!

Register now - https://bit.ly/zmedu

#zoomedu #educationtransformation #workplacetransformation #futureofedu #teachingandlearning #hybridlearning #onlinelearning #hyflex #Zoom #Zoomphone #zoomrooms #zoomevents #zoomone


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