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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Basic User on Business Account HIPAA compliant?

When adding users to a Business account, we are given the option for Basic or Licensed. We have a BAA to ensure that our account is HIPAA complaint. What we're wanting to know is whether the Basic Users are covered under that BAA and therefore HIPAA ... Show more

When adding users to a Business account, we are given the option for Basic or Licensed.  We have a BAA to ensure that our account is HIPAA complaint. What we're wanting to know is whether the Basic Users are covered under that BAA and therefore HIPAA compliant.  Any guidance would be appreciated. Thank you!


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Issue with multiple cloud recordings with certain settings enabled

An instructor has been having issues with multiple Zoom cloud recordings appearing after their lectures. They hypothesized that it might be related to multiple participants joining and leaving the meeting.After some testing was done on my part, I con... Show more

An instructor has been having issues with multiple Zoom cloud recordings appearing after their lectures. They hypothesized that it might be related to multiple participants joining and leaving the meeting.

After some testing was done on my part, I concluded that the multiple Zoom cloud recordings have to do with the "Enable join before host" and "Record the meeting automatically" options enabled. A new recording ends up being generated each time a participant joins and ends the meeting, before the host joins. 

The instructor still wants these two meeting options to be enabled, so I am wondering if there is a way to have just one cloud recording even with these options enabled?

Thank you!


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Accidentally clicked educator setting

Hello I was making a zoom account and accidentally pressed the educator option! Is there any way to reverse this??

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Zoom Room PMI : direct access to a room possible ?

Hi everybodyWe are a school. And i would like to provide a unique access (PMI ?) to the room for the students.Is there a way to do that ? We have tested the solution provided on the support, but seems not to work.Please, if it is possible, give us th... Show more

Hi everybody

We are a school. And i would like to provide a unique access (PMI ?) to the room for the students.

Is there a way to do that ? We have tested the solution provided on the support, but seems not to work.

Please, if it is possible, give us the solution.

Best regards


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Resolved! It is possible to change the text for SSO confirmation email?

Hello there, Our institution is planning adoption SSO for our students but would be much appreciated if we could customize the confirmation email. On Admin > Advanced > Branding > Emails tab it is possible to change some default emails, but I did not... Show more

Hello there,

 

Our institution is planning adoption SSO for our students but would be much appreciated if we could customize the confirmation email. On Admin > Advanced > Branding > Emails tab it is possible to change some default emails, but I did not find an option to change this specifically. So here's the question, It is possible to customize this email? if it is, how can I do it?

Best regards.


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how to see if your students are using headphones

Hi 

Does anybody know how I can make sure my students are using their headset and also if more headsets are connected. 

Thank you in advance

 

MV

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How can we manage multiple  video/audio sessions for Doctors/patients

Hi all,We integrated Zoom Web Client SDK with our Patient Portal and EMR, to create a platform that will enable patients to make video/audio/text chat with Doctors, Zoom API is used to schedule meetings on Zoom APP we created on Zoom marketplace, cur... Show more

 

Hi all,

We integrated Zoom Web Client SDK with our Patient Portal and EMR, to create a platform that will enable patients to make video/audio/text chat with Doctors,  Zoom API  is used to schedule meetings on Zoom APP we created on Zoom marketplace, currently we are faced with a limitation, we can not host more that 2 meeting at a time.

 

a) Zoom pro can host  1 meeting at a time

b) zoom business can host 2 meeting at time 

How can we manage multiple  video/audio sessions for Doctors/patients, as the patient portal is public face app, or  is the a zoom plan that is best fit for this scenario. ?


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Zoom for Clinical purposes

Assume they are 50 people in a zoom call. Can we save 1080p video with a higher frame rate from all 50? If we have a large server, can the videos be purged from Zoom's cloud service (to deal with ethics)? Could we house it directly on Amazon Cloud Se... Show more

Assume they are 50 people in a zoom call.  Can we save 1080p video with a higher frame rate from all 50?  If we have a large server, can the videos be purged from Zoom's cloud service (to deal with ethics)?  Could we house it directly on Amazon Cloud Service for example?

Thank you


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hello dear.

hi, i`m elimantary school teacher in South of Korea.We have used this plattform Zoom chating easily.But, you know, in Korea, many teacher used ID with domain @korea.krIf we have zoom id with domain @korea.kr we use for unlimit zoom chatingSo we`re us... Show more

hi, i`m elimantary school teacher in South of Korea.

We have used this plattform Zoom chating easily.

But, you know, in Korea, many teacher used ID with domain @korea.kr

If we have zoom id with domain @korea.kr we use for unlimit zoom chating

So we`re using zoom in Corona19 usefully

Now, time is over, we can use only 40 minute.

then, few teacher in Korea, still is using unlimited zoom chating because of Domain`s name @***.es.kr

But, our school`s domain name is not include spelling .es.kr , we have just @sinjeong.kr

So, we can`t use unlimit Zoom plattform. please, check our message.

 

1. We want to use for unlimited ID during in Conona19

2. Our School teacher use ID domain with @singjeong.kr

3. https://sinjeong.kr  is our Homepage adress.

4. how to use free your Zoom plattform?
5. If you neccesary any Document for checking our school, I send any information to you.

6. my admin`s g-mail is

    ***********

thank you for listening


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Issues sharing video with students overseas

I'm tutoring students overseas and one was unable to see my video on Hulu or on Amazon but he could hear it, is that because they are overseas or is something wrong with my laptop or sharing?Please help asap, as I have two more students I wanted to s... Show more

I'm tutoring students overseas and one was unable to see my video on Hulu or on Amazon but he could hear it, is that because they are overseas or is something wrong with my laptop or sharing?

Please help asap, as I have two more students I wanted to share my screen with and can't figure out why the student can't both see and hear me even though I have checked both boxes?


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