Hi, I am a health care provider in private practice for many years and have been using Zoom and Premium for a number of year's.  Since COVID my use of Zoom has, of course, skyrocketed.

As a result, I have a question about accessing metadata  (length of a meeting from a Zoom meeting I had back on May 8, 2022 (today is July 1, 2022).

Can this info be retrieved and if so, how?

Thanks in advance!

I'm an IT guy at a school and we have started to have a very weird issue with Zoom ever since the 5.7.6 update. Many of the teachers at the school use the live transcription feature in their Zoom calls, and since the 5.7.6 update these people have reported that Zoom starts to crash in slow motion when using this feature. First, names of the participants will disappear, then videos of participants disappear, though the teacher can still hear the students. Then the teacher is unable to click on any buttons in Zoom, so they can't share their screen or control breakout rooms or do anything they would normally be able to do. They cannot even turn the transcription feature off. It usually only starts this weirdness about 20-30 minutes into calls. It is still happening with the latest 5.7.7 update also. Has anybody else come across this issue? Any ideas on how to resolve it? It seems to only affect Windows machines - Macs have not had this issue.

Hi all

I run a virtual music studio as part of my business.  Lately I am having issues with sound coming through from my students. 

I can not hear them sing or play, but can hear every back ground noise in their space.  I have the musician settings turned on as per Zoom instructions.  They use phones, tablets or computers and some of them can not be modified for sound settings such as Android and IOS devices.  

Any suggestions on how to fix this so I can run my lessons?

Thank you in advance

Howe Public Schools revamped its phone system by overhauling its legacy system and implementing Poly | HP and Zoom Phone. Poly | HP being a certified hardware partner for Zoom Phone allowed Howe to deploy quickly, support mobility for teachers and staff, deliver intuitive UI and supply reliable customer support from both Zoom and Poly | HP.

🎥Watch Howe Public School's Zoom & Poly | HP story 

📖 Read Poly’s blog to learn more about the benefits of Zoom and Poly for education institutions 

Hi all --

I wanted to let you know about a new change coming soon within your Admin Portal that will require action. For admins or owners of Zoom accounts that provide educational services to children under 18 years of age using Zoom products, we will be asking you to self-identify as an educational organization with your Zoom account profile (not your Community profile). This Children’s Education Status setting will help us more readily identify our education accounts to provide better service to you and your students. Please note, you will need to self-identify as an educational organization within your profile in order for the data protections detailed in Zoom’s Children’s Educational Privacy Statement to apply.

Starting September 19, you will see a new setting within your Admin Portal asking you to self-identify if your organization provides educational services to users under 18 years of age using Zoom products. Once you have toggled the switch to on, you will be asked to select all age groups to which you provide educational services. 

In addition, if you provide services to children in the United States under 13 years of age using Zoom products, you will be required to review and sign Zoom’s Consent to Educational Data Collection Practices within 30 days of self-identification to continue using Zoom services. We can only accept signatures from an authorized administrator or teacher, and your organization will be required to re-sign this notice on a yearly basis at renewal. We’ve included a few images below and published a help article to guide you through this new workflow.

We take privacy seriously at Zoom and this change is a part of our commitment to continuously enhance the privacy of our platform. If you have any questions or concerns, please feel free to reach out to your CSM for assistance, or refer to our help article or reach out to our Support Team. Thank you for choosing Zoom.

Team Zoom

I have a Lenovo M10 HD tablet everything was working fine until today it says the device is not supported.

I urgently need to fix this problem, since the tablet and the app are used for my 7-year-old daughter's school. And today he couldn't go to class because the app doesn't open.

Or is it an error that occurs when the battery has already passed a certain charge limit? Or when it is connected to the charger?

I also tried to open a user for my daughter, but when she asks to confirm the date of birth, it says that the user cannot be created, since she was born in 2015.

We have students using Chromebooks to join teachers' Zoom meetings.  The teacher sees the names of the students under their videos, but when the students post to the chat, their name doesn't show up.  If they are using a personal device other than a Chromebook, it operates as it's supposed to.

We are the 45 pupils' for the training of pressure cleaning services. All of our classes are available online because our students come from all over the world. Some students report that even though I normally act as the meeting's host, the voice eventually turns quiet. Some pupils deal with this, but not all do. The meeting must then be adjourned and reopened, which takes a lot of time.

I have no idea why this is happening at all. Please investigate this matter!