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2025 CMX Awards

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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Zoom name not showing Chat

We have students using Chromebooks to join teachers' Zoom meetings. The teacher sees the names of the students under their videos, but when the students post to the chat, their name doesn't show up. If they are using a personal device other than a Ch... Show more

We have students using Chromebooks to join teachers' Zoom meetings.  The teacher sees the names of the students under their videos, but when the students post to the chat, their name doesn't show up.  If they are using a personal device other than a Chromebook, it operates as it's supposed to.


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Why this is happenning?

We are the 45 pupils' for the training of pressure cleaning services. All of our classes are available online because our students come from all over the world. Some students report that even though I normally act as the meeting's host, the voice eve... Show more

We are the 45 pupils' for the training of pressure cleaning services. All of our classes are available online because our students come from all over the world. Some students report that even though I normally act as the meeting's host, the voice eventually turns quiet. Some pupils deal with this, but not all do. The meeting must then be adjourned and reopened, which takes a lot of time.

I have no idea why this is happening at all. Please investigate this matter!


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zoom needs a "teacher" version

I am hoping I am missing this functionality. But as an educator for professionals, my classes are often hybrid if not fully remote. I need to be able to:Virtually "walk" between all students and see their screens and faces in real-timeDiscretely assi... Show more

I am hoping I am missing this functionality. But as an educator for professionals, my classes are often hybrid if not fully remote. I need to be able to:

  • Virtually "walk" between all students and see their screens and faces in real-time
  • Discretely assist students that need your help via hand raise (likely can use chat to individual, but clunky when teaching).
  • Engage in a 1:1 video session with a student
  • Bring one student's screen to the "front" to show their work and/or common issues
  • Transfer and share files simultaneously (could also use chat, but relies on student to put file in correct place). Files could be handouts or actual data files used in training applications.

 

I am looking for something that is a bit more focused/oriented to teachers and their needs. Certainly, I have made due. But its hard to engage when people don't want to share their cam or screen. Thoughts?

 

Thanks

Kevin


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License required for 12 persons clinic

Hi, I have a 12 persons online clinic. I understand each user in  a Business account can have 2 concurrent meetings. In order to have 12 concurrent meetiings, can my I buy 6 User of Zoom One Pro ? 

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Authenticating Zoom on Other Computers

Hello, I reguairly use zoom on different computers. It always asks me for authentication code that it will send to my phone or email. Honestly, it is kind of a pain. Is there anyway I can disable this or get around having to type in the code it wants... Show more

Hello, I reguairly use zoom on different computers. It always asks me for authentication code that it will send to my phone or email. Honestly, it is kind of a pain. Is there anyway I can disable this or get around having to type in the code it wants to send me? Thanks. 


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How do I transcribe a pre-existing recorded zoom meeting?

Hi everybody, I have an educational account and recorded my first Zoom meeting yesterday. I mistakenly thought that be recording it to the cloud it would also automatically transcribe the meeting. As it turns out, that's not the case for my account a... Show more

Hi everybody,

   I have an educational account and recorded my first Zoom meeting yesterday.  I mistakenly thought that be recording it to the cloud it would also automatically transcribe the meeting.  As it turns out, that's not the case for my account anyways.  I've turned on audio transcription now.  However, I can't seem to find a way to transcribe my 1st recording.

1. Is it possible to have Zoom transcribe a recorded Zoom meeting?

2.  If so, how do I do it?

 

Due to the nature of the meeting, I don't want to arbitrarily upload the video to an outside vendor for transcription. (ie Grain).  

 

Thanks in advance!


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Desktop Audio non functional

Zoom room functions in all ways EXCEPT it will not transfer the audio from a shared application like a Power Point. So presentation goes along just fine but when the Power Point has sound from say a group of sea lions it will not transfer to the othe... Show more

Zoom room functions in all ways EXCEPT it will not transfer the audio from a shared application like a Power Point. So presentation goes along just fine but when the Power Point has sound from say a group of sea lions it will not transfer to the other participants. Again. The microphone functions, Speakers work,...just will not share any sounds from any desktop application such as Power Point or OBS Studio. 

 

Any help would be gratefully accepted. 

 


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Quantifying Chat

Does anyone know how to quantify the chat after a meeting to measure student engagement? Ideally, the final document would include the student name and how many times they responded to questions. Content of the chat should be kept so salutations and ... Show more

Does anyone know how to quantify the chat after a meeting to measure student engagement? Ideally, the final document would include the student name and how many times they responded to questions. Content of the chat should be kept so salutations and other non-content based text isn't included.

 

Thanks!


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ConferZoom

I scheduled a recurring meeting in Canvas; however, when my students try to join us, they say they need a password. I don't have a password so I don't know what is happening. I have been using Canvas for the last two years, I have scheduled my class ... Show more

I  scheduled a recurring meeting in Canvas; however, when my students try to join us, they say they need a password. I don't have a password so I don't know what is happening. I have been using Canvas for the last two years,  I have scheduled my class sessions for my M-Th classes and this works well. Only the Saturday group cannot use the ConferZoom link. Could you hep me please? Thank you.


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accidentally clicked education account

Hello, I want to use new email to create new zoom account as a student, but I accidently press "education account" for my new account. Now I can not fill in those education information, such as name of organisation, country, etc. So I can not sign up... Show more

Hello, 

I want to use new email to create new zoom account as a student, but I accidently press "education  account" for my new account. Now I can not fill in those education information, such as name of organisation, country, etc. So I can not sign up my new account and I can not find way to cancel that option, what should I do?

 


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