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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Healthcare Zoom Clients

I'm a senior product manager that works for the largest Catholic health system and the second-largest nonprofit hospital chain in the United States. We operate more than 700 care sites and 142 hospitals in 21 states. We're looking to connect with oth... Show more

I'm a senior product manager that works for the largest Catholic health system and the second-largest nonprofit hospital chain in the United States. We operate more than 700 care sites and 142 hospitals in 21 states. We're looking to connect with other Zoom healthcare system clients to learn how others are utilizing Zoom within their healthcare and business workflows. If you're open to this type of discussion, please connect with me.


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Licensed co-host can't see what webinars they are assigned to co-host in their profile

I have licensed seats where the folks are often co-hosts. We arrange webinars months in advance. Co-hosts are asking me where in their Zoom profile can they see the webinars where they are listed as co-hosts because the original notification may have... Show more

I have licensed seats where the folks are often co-hosts.  We arrange webinars months in advance.  Co-hosts are asking me where in their Zoom profile can they see the webinars where they are listed as co-hosts because the original notification may have been sent months earlier.  Is there anywhere in a licensed User (of any role) profile,  a way to show what upcoming webinars one is assigned as a co-host?  Or, is the only solution to find the original email for their co-host login?  I'm fairly new and learning more about my owner/admin role.  Thank you.  


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Zoom Translated Captions: A Powerful Tool for Global Communication

Zoom: A platform that brings people together from around the globe, and recognizes the challenges posed by language barriers. To foster inclusivity and facilitate communication, Zoom offers translated captions. This feature eliminates the need for in... Show more

Zoom: A platform that brings people together from around the globe, and recognizes the challenges posed by language barriers. To foster inclusivity and facilitate communication, Zoom offers translated captions. This feature eliminates the need for interpreters and third-party integrations, allowing for a more seamless experience for all participants. Whether you're a multinational corporation or a global educational institution, translated captions help break down language barriers and create a more welcoming environment in your meetings and webinars.

 

By breaking down language barriers, this feature makes Zoom meetings and webinars more accessible to a wider audience. It empowers participants to easily translate the spoken language into their preferred language, fostering collaboration and understanding in our interconnected world.

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How Zoom Translated Captions Work:

Enable the Feature and Select Languages: Translated captions are simple to enable within the Zoom web portal. Once enabled, just set your preferred languages. 

 

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Real-time Captions: The meeting host or co-host can now enable translated captions during a meeting. As participants speak, their words will be displayed in real-time captions at the bottom of the screen in the selected languages.


To view a complete transcript of your Zoom meeting, go to the Zoom web portal and enable "Full Transcript." Then, during the meeting, select "View Full Transcript" from the "Show Captions" menu. A window will appear on the right side of the interface, displaying the full transcript with the speaker's name next to each caption for easy reference.

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With Zoom Translated Captions, you can:

-Improve Understanding: Ensures that everyone can follow the conversation, regardless of language barriers.

-Increase Engagement: Encourages participation from all attendees, leading to more productive and inclusive meetings.

-Enhance Accessibility: Provides a valuable tool for individuals with hearing impairments.

-Boost Global Collaboration: Facilitates effective communication and collaboration across diverse teams.

By utilizing Zoom Translated Captions, you can create more inclusive and accessible meetings that foster effective communication and collaboration across diverse teams and audiences.

Note: Translated captions are already included in the Zoom Workplace Business Plus and Zoom Workplace Enterprise Plus plans, but it is also available as an add-on for other paid Zoom accounts.

 

How to enable translated captions: Click Me!


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Switch from zoom.com to zoom.us domain

Hi team, I am looking for a good way to revert back to Zoom.us when trying to login via SSO. Today when i start Zoom Workplace app on Windows in 'Sign in with SSO' there are 2 domains in the dropdown - .zoom.com and .zoomgov.comI am looking for a way... Show more

Hi team,

 

I am looking for a good way to revert back to Zoom.us when trying to login via SSO. Today when i start Zoom Workplace app on Windows in 'Sign in with SSO' there are 2 domains in the dropdown - .zoom.com and .zoomgov.com

I am looking for a way to switch back to .zoom.us

I have added registry 'SetSSOURL' in key Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Zoom\Zoom Meetings\General to point to company.zoom.us, however still the switch doesn't happen.

The only way so far i have managed to do this is by completely re-installing the client.


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SAML User Group Mapping Ideas

Looking for some suggestions. I try to map as much as possible through SAML. I've got user groups mapped for license types and some Zoom Phone rights. Now I need to add another group for a marketplace app. Looking at my mapping, I keep thinking there... Show more

Looking for some suggestions.  I try to map as much as possible through SAML.  I've got user groups mapped for license types and some Zoom Phone rights.  Now I need to add another group for a marketplace app.  Looking at my mapping, I keep thinking there has to be a better way of doing this.  I thought maybe I could be clever and pass a different attribute name, but no dice.  A group is a group.

 

So today, I have my mapping like this to account for host / basic and call recording rights or no.

 

Attribute         SAML Value                                   Zoom Group

CallRights     ZoomCall_Recording_Hosts     Zoom_Hosts  Zoom_CallRecording
UserGroup    Zoom_Hosts                                  Zoom_Hosts
CallRights      ZoomCall_Recording_Basic      Zoom_Basic  Zoom_CallRecording
UserGroup    Zoom_Basic                                    Zoom_Basic

 

If I wanted to add another permission for this marketplace app, this strategy starts to get complicated.  The only way I can think to do it is to pass a SAML value for every possible rights config.

 

Attribute         SAML Value                                   Zoom Group

AppRights     ZoomApp_Recording_Hosts    Zoom_Hosts  Zoom_CallRecording  Zoom_MrktApp
AppRights     ZoomApp_NoRecording_Hosts    Zoom_Hosts  Zoom_MrktApp
CallRights     ZoomCall_Recording_Hosts     Zoom_Hosts  Zoom_CallRecording
UserGroup    Zoom_Hosts                                  Zoom_Hosts
AppRights     ZoomApp_Recording_Basic    Zoom_Basic  Zoom_CallRecording  Zoom_MrktApp
AppRights     ZoomApp_NoRecording_Basic    Zoom_Basic  Zoom_MrktApp
CallRights      ZoomCall_Recording_Basic      Zoom_Basic  Zoom_CallRecording
UserGroup    Zoom_Basic                                    Zoom_Basic

 

Is this really the only way to do it or am I missing something?


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Adding a monthly user to and existing (single user) annually paid account

Has anyone had success in adding a new monthly paid user (licensee) to an annually paid account, so that they can temporarily access (and use) the annual account for related meetings/trainings for other groups within the same organization? I've been ... Show more

Has anyone had success in adding a new monthly paid user (licensee) to an annually paid account, so that they can temporarily access (and use) the annual account for related meetings/trainings for other groups within the same organization? I've been trying to get an accurate answer to this question from the outsourced Support Group, and it's been a long and extremely frustrating experience


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Elevate your Recording with the AI Companion Smart Recoding

I met with Rose during our business review, and she shared some great insights. Her organization operates in the education sector and has a hybrid setup, so recording their meetings is crucial for reviewing performance. She mentioned that the new AI ... Show more

I met with Rose during our business review, and she shared some great insights. Her organization operates in the education sector and has a hybrid setup, so recording their meetings is crucial for reviewing performance. She mentioned that the new AI companion Smart recording feature has been a tremendous help for them, making their job easier and more efficient.

 

AI Companion smart recording significantly elevates the benefits of traditional recording through advanced features

 

 Automatic Transcription

  • Real-Time Transcription: Converts spoken words to text in real-time, making the content immediately searchable and usable.
  • Multilingual Support: Provides transcription in multiple languages, enhancing accessibility for global teams.

Search and Retrieval

  • Keyword Search: Allows users to search the transcript by keywords, phrases, or topics, quickly locating specific information.
  • Timestamped Access: Provides direct access to specific parts of the recording, streamlining information retrieval.

Smart Chapters and Summary

  • Key Points: Automatically summarizes the meeting, highlighting essential points and action items for quick review.
  • Digestible Format: Offers concise summaries, saving time and making it easier to grasp the meeting’s essence.

Meeting Coach

Sentiment Analysis & Actionable Insights: Analyzes the tone and sentiment of the conversation,Identifies patterns, trends, and actionable insights from discussions, aiding strategic planning.

  • Talk - Listen Ratio
  • Longest Spiel
  • Filler Words
  • Talk Speed
  • Patience

     

Enabling the AI Companion smart recording, organizations can maximize the value of their meetings, enhancing efficiency, collaboration, and decision-making processes in a professional environment.

 

Cheers!


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ZOOM RENEWAL

We have noticed that our annual subscription will expire on August 31, 2024, we purchased a lot of licenses. However, these licenses were purchased in different dates. For our renewal, should we renew all those licenses on August 31, 2024, all at the... Show more

We have noticed that our annual subscription will expire on August 31, 2024, we purchased a lot of licenses. However, these licenses were purchased in different dates. For our renewal, should we renew all those licenses on August 31, 2024, all at the same time, although these were purchased in different dates?
I hope you can answer my concern. Thanks~


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The ultimate guide to getting started with contact center AI: Five steps to greatness

Get our practical guide for successfully implementing AI without losing the human touch. Unless you’ve been living under a rock, all things Artificial Intelligence (AI) have undoubtedly flooded your inbox and social feeds. AI, especially Generative A... Show more

Get our practical guide for successfully implementing AI without losing the human touch.

 

Unless you’ve been living under a rock, all things Artificial Intelligence (AI) have undoubtedly flooded your inbox and social feeds. AI, especially Generative AI (GenAI), is still the hot topic everyone’s talking about. AI isn’t just the future; it’s happening right now. And it’s not just hype—AI has the potential to add trillions of dollars to the global economy. But where do you even start when thinking about implementing AI in your contact center? 

Our practical guide to contact center AI is at hand to help you get off to the right start. We get real about the impact of AI in the contact center, its benefits, implementation challenges, and five steps you can take to achieve AI greatness in your contact center. 

  • What are the five steps to contact center AI greatness?

    Here’s a sneak peek of the five steps you can take today to get on the path to contact center AI success:  

    1. Create a vision
    2. Take a customer-led approach
    3. Empower your agents and supervisors
    4. Evaluate and course-correct
    5. Partner with the right experts

      Ready to implement these steps and get started on your contact center AI journey? Dive into our guide Getting started with contact center AI to learn how.

      Excited to learn more? Discover the full potential of contact center AI and how Zoom Contact Center can help you lead the charge in customer experience innovation. 

      Reach out to us today; we're here to help you every step of the way! 

 


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You have 1,000 songs ready and waiting in the Zoom Music App

Triple Scoop Music provides the soundtrack to your Zoom Meetings, no matter your style. Music is core to the human experience, and there are more than enough varieties to satisfy everyone’s individual tastes. Humanity’s pull towards music is unexplai... Show more

Triple Scoop Music provides the soundtrack to your Zoom Meetings, no matter your style.

 

 

Music is core to the human experience, and there are more than enough varieties to satisfy everyone’s individual tastes. Humanity’s pull towards music is unexplainable and deeply personal. As a business, it’s important to find music that matches the energy and personality of your brand. Equally important is having the ability to use the music legally within your business.

Enter Triple Scoop Music and the Zoom Music App, which now offers over 1,000 incredible songs for your Zoom Meetings. Every song in the app is free to use and available for your meetings, including recorded Zoom Meetings and Zoom Events.

 

 

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 Find the right music for your Zoom Meeting directly from the Zoom Music App, powered by Triple Scoop Music. 

 

 

 

Music makes meetings better

 

Setting the right tone for a meeting or an event is important. It can help put people at ease and get everyone ready to focus. Here’s a sample of what you can expect to find in the Zoom Music App:

  • Extensive music library: Over 1,000 hand-picked songs and soundtracks from Triple Scoop Music, perfectly curated to help you set the tone for your next Zoom Meeting.
  • Tailored audio experiences: Quickly and easily select individual songs or choose from a wide range of expertly crafted playlists.

Integration and compliance: Triple Scoop Music’s collection is available for use in both live and recorded Zoom Meetings and Events. Triple Scoop Music’s worry-free music simplifies licensing issues, giving you the freedom to focus on your meeting or event.

The Zoom Music App is available for free to everyone with a Zoom account. Just make sure you’re signed in and have authorized the Zoom Music App. Learn more about how to set up and use the Zoom Music App.

 

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Triple Scoop Music brings music to millions

 

Founded in 2006, Triple Scoop Music is a world leader in music licensing. Millions of creative professionals around the world rely on the TSM music catalog to supercharge their videos, podcasts, ads, and social media projects.

Triple Scoop Music’s collection showcases an impressive array of talent, featuring award-winning artists and composers, including Grammy winners. The Triple Scoop Music catalog includes contributions from composers behind Hollywood blockbuster films and television shows, along with producers credited on iconic albums by U2, Green Day, Beyoncé, Jay-Z, Adele, David Bowie, and many others.

Roy Ashen, CEO and co-founder of Triple Scoop Music, shares, "The partnership between Zoom and Triple Scoop Music originated from a simple yet powerful question: How can TSM’s award-winning music elevate Zoom users' meetings and events? The answer is the Zoom Music App.”

The app has already been used by millions of people worldwide and is consistently one of Zoom’s top apps. Together, Zoom and Triple Scoop Music make it easy for every person and every organization to include great music in their Zoom Meetings. 

Supercharge the energy of your next meeting with the Zoom Music App, powered by Triple Scoop Music.

 

 

 

***Original article posted in Zoom Blog

 

 

 


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