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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

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Ready to revolutionize the way you collaborate? Join us for an exclusive webinar on Zoom Team Chat

At Zoom, we're dedicated to providing you with the tools you need to connect, collaborate, and succeed. In this customer webinar, our Zoom Team Chat product experts will guide you through practical insights on how to seamlessly integrate Team Chat in... Show more

At Zoom, we're dedicated to providing you with the tools you need to connect, collaborate, and succeed. In this customer webinar, our Zoom Team Chat product experts will guide you through practical insights on how to seamlessly integrate Team Chat into your ecosystem, discover how to enhance your meetings experience and unlock the full potential of powerful AI features that are designed to streamline your workflow.

 

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  • How Zoom Team Chat Can Help You
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  • How To Easily Migrate to Zoom Team Chat

     

    In addition, Zoom Team Chat is available in all Zoom licenses, so whether you're new to Zoom or a seasoned user, this webinar is for you! Learn how to maximize your collaboration experience and save time with Zoom Team Chat.

     

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Planning an Important Meeting or Webinar? Don't forget to do this.

Hey there! Just wanted to share this must do that most of our customers overlook when they host their meetings or webinars.  Assign an Alternative Host An Alternative Host can start and end meetings without the meeting host being present. If an alte... Show more

Hey there!

 

Just wanted to share this must do that most of our customers overlook when they host their meetings or webinars.

 

💡 Assign an Alternative Host 

An Alternative Host can start and end meetings without the meeting host being present. If an alternative host starts the meeting, they will become the host and have full host privileges.

 

How to assign an Alternative Host:

  1. When scheduling a meeting or a webinar, scroll down to Options and click Show to view additional meeting options.
  2. In the Alternative Hosts field, enter the email address of the person you want to assign as an alternative host. You can add multiple email addresses separated by commas. (Note: Only licensed Zoom users can be alternative hosts.)

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Having an Alternative Host means:

  • Meeting Starts on Time: If the person who scheduled the meeting (the host) is running late or unable to attend, the alternative host can start the meeting on time and ensure everything runs smoothly. This is especially helpful for important meetings or those with a set agenda.

  • Backup in Case of Host Issues: Technical difficulties happen. If the main host loses internet connection or encounters some other problem during the meeting, the alternative host can take over seamlessly and maintain control of the meeting.

  • Shared Administrative Duties: Even if the primary host is present, an alternative host can share some of the administrative burden of managing the meeting. This can include things like muting/unmuting participants, managing the chat, or controlling screen sharing. This can be especially helpful in large meetings.

  • Increased Flexibility: Assigning an alternative host allows you to schedule meetings even if you're unsure of your own availability at the specific time. This provides more flexibility in scheduling and participation.

  • Improved Delegation: Especially for complex meetings with presentations or specific workflows, an alternative host can be someone familiar with the content or process. This allows them to manage technical aspects or assist with presentations, freeing up the main host to focus on the core content or discussion.

  • Enhanced Security: In meetings where security is a concern, having a designated alternative host allows them to manage participant admittance and screen sharing permissions. This can be helpful for presentations with confidential information or meetings with restricted access.

  • Streamlined Breakouts: If you plan on utilizing breakout rooms for smaller group discussions, an alternative host can manage the room creation, participant assignment, and even move between breakout rooms to address any issues.

  • Peace of Mind: Knowing there's a backup plan in place can provide peace of mind for both the host and attendees. This can lead to a more relaxed and productive meeting environment.

Also, it's Drake approved.

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An economist’s take on the power of predictive AI, and how it’ll transform entire industries

Our lives are all about making decisions. Will you take an umbrella on your walk or not? How about if there’s a 25% chance of rain? How about if you’re wearing something you really don’t want to get wet? According to Ajay Agrawal, economist, professo... Show more

Our lives are all about making decisions. Will you take an umbrella on your walk or not? How about if there’s a 25% chance of rain? How about if you’re wearing something you really don’t want to get wet? 

 

 

According to Ajay Agrawal, economist, professor, and co-author of Prediction Machines: The Simple Economics of Artificial Intelligence, we use a combination of prediction and judgment to make every decision, big or small. The power of AI comes from its ability to take care of the prediction part of that equation — to tell you the chance of rain. Ultimately, you’ll use human judgment to decide whether you should bring an umbrella based on how much you dislike getting wet versus how much you dislike carrying an umbrella when it doesn’t rain.

 

 

Artificial intelligence models can process massive amounts of data to identify patterns and generate accurate predictions. There’s no doubt AI is enhancing how individuals work, helping them be more productive, improving how they collaborate, and upleveling their skills. And when companies use AI for predictive analytics, it can transform how leaders make decisions, helping them better serve customers, allocate resources, and create new and improved processes.

 

 

Ajay recently joined our Work Evolved webinar series to talk about the power of AI and predictive analytics. We sat down with Ajay to continue the conversation on predictive AI — here’s what he had to say about its potential for changing entire industries and which employees have the most to gain from using predictive AI tools. 

 

Some people view AI as smart machines, robots capable of talking or thinking like humans. As an economist, how do you think about AI?

 

Artificial intelligence helps us with prediction. Prediction is using information you do have to generate information you don’t have. 

 

 

That’s what generative AI models like ChatGPT are doing — using prediction to generate human-sounding language. Generative AI models predict the next token, or word, in a sequence to create a human-sounding message. Another example would be a bank using AI for fraud detection, processing data from past transactions and user habits to accurately predict whether a purchase is fraudulent.

 

 

A basic principle of economics is that when something becomes cheaper, we use more of that thing. The rise of AI represents a drop in the cost of prediction. And as prediction gets cheaper, we’ll use more of it. 

 

Let’s talk more about prediction. What is predictive AI and what are some real-world examples?

 

Predictive AI uses input data to generate output. As a traditional example, we can use 20 years of historical sales data to predict third-quarter sales for next year. The historical data is the input, and the sales prediction is the output. 

 

 

Less traditionally, we can use the pixels in a medical image to predict the label on a tumor as malignant or benign. The pixel data is the input, and the label on the tumor is the output. That’s also a prediction. 

 

One interesting feature of AI is that, unlike prior statistical techniques, it can utilize multimodal data (e.g., pictures, video, language), not just numbers, as input data, and it can produce predictions in the form of pictures, video, and language. 

 

 

When we convert problems into predictions, that’s how we unlock the potential for AI.

Ajay Agrawal

 

Predictive analytics is core to many types of innovation. We can see the real-world applications of using AI for prediction in things like driving, translation, fraud detection, particle size distribution, email replies, and inspection.

 

In industries where predictive AI is becoming a dominant force, what effect will AI have on jobs? People are worried that this AI revolution could eliminate their positions. Is that a valid fear?

 

Before we had washing machines, it took two people all day to do the laundry. Now, one person can spend a fraction of their day washing clothes. But nobody’s complaining that those machines took their jobs. 

 

Similarly, we’ll be able to offload some aspects of our work to machines. When we think about our jobs, a lot of it is based on making decisions. And every decision has two elements: prediction and judgment. If we can offload predictive analytics to the machines, we’re left with human judgment, and that skill is what people need to focus on growing. 

 

 

AI can use prediction to draft an email or map a route from point A to point B — but it takes a human to decide whether that email message achieves the goal, or whether the route makes sense to take. AI is the copilot, the assistant, but it can’t make the decision.

 

What effect does AI have on employees’ productivity and the workforce in general? 

 

When computers were introduced, it made highly skilled people disproportionately more productive, and that led to a lot of income inequality. AI seems to be having the opposite effect. Lower-skilled workers have the most to gain from using AI assistants or copilots.

 

 

Take, for example, call centers. They began introducing AI tools that would give employees recommendations to help the customers they were speaking with. Researchers at MIT and Stanford discovered that AI had a limited impact on the high performers because they already knew what to say. But employees who previously hadn’t performed as well were now brought up almost to the level of highly skilled workers with the help of AI tools. 

Another example we’re all familiar with is how navigational AI has made it so that anyone can drive in any city as well as a pro. That enabled innovative companies like Uber. Before Uber, there were 200,000 people who were professional drivers. Now, there are 3-4 million people who drive for Uber. We’re sitting at the precipice of a moment in history where this sort of system-level shift is starting to happen across different industries. 

 

What advancements are you most excited about with AI? If you could take out your crystal ball, what do you see being the next big innovation and how will it affect our world?

 

I predict that in two to three years, we’ll see AI coming off the screen and into the physical world. Right now, we have models to predict a series of words on a screen, and the next stage is to have robots predict a series of actions to accomplish a task like making a coffee or parking your car.

 

 

But the real profound shift will be in terms of scientific discovery. We’ll have AI models that can generate a hypothesis and test it, trigger robots to run the experiment and feed the results of that experiment back to the AI, which updates the hypothesis and runs another experiment. We’re already seeing labs doing a version of this.

Using AI as a tool for invention will lead to a cascade of new innovations, many of which will propel civilization forward. 

Ajay Agrawal

Continue the conversation on predictive AI

 

For even more of Ajay’s insights into where the next wave of AI innovation will take us, check out his on-demand Work Evolved webinar. You’ll get a deep dive into predictive AI and how it’s helping companies save time and create new and more effective ways of working.

 

 

Want to know how Zoom is innovating with AI? Discover how Zoom AI Companion, our AI assistant, can improve how you work.

 

 
Written By: Lauren Reed, Content Strategist

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Can't access clips -- it says I'm not logged in, but I am

Also, there's no discussion board for Clips. 

 

Can anyone help with my log in issue? Again, I'm logged in -- and I've logged in and out several times. 

 

 

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HIPAA

HI.  Is Zoom Pro HIPAA compliant?

 

Than you

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Waiting Rooms for security and brand promotion too!

I recently had a productive conversation with a customer, regarding optimizing his team's Zoom meeting experience. His primary focus was on robust security measures without hindering participant ease-of-access. Passcode authentication, a standard sec... Show more

I recently had a productive conversation with a customer, regarding optimizing his team's Zoom meeting experience. His primary focus was on robust security measures without hindering participant ease-of-access.

 

Passcode authentication, a standard security protocol, was part of the discussion. However, the customer expressed a high interest in Zoom Meeting's Waiting Room feature, especially after experiencing it first-hand with my own scheduled meeting. This functionality empowers hosts and co-hosts to manage meeting entry while offering a valuable additional benefit: customization. This includes adding your own logo, title, and description, or a video to be watched before joining the meeting.

 

Witnessing customers discover functionalities that exceed their initial expectations is a privilege of being a CSM. At the end of our conversation, the customer became confident in his users’ abilities to conduct secure, informative, and brand-aligned meetings leveraging Zoom's Waiting Room feature.

 

Check out this 3-minute video if you’d like to set up your Waiting Room as well.

 

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Training not completing.

I have been going through the Zoom administrator training. Two courses I finish, get to 100% but I still told it is not complete. (Not getting the certificate of completion). I can only go back to where I felt off or start. I have gone through the se... Show more

I have been going through the Zoom administrator training.  Two courses I finish, get to 100% but I still told it is not complete.  (Not getting the certificate of completion). I can only go back to where I felt off or start.  I have gone through the section(s) a few times.  My first one ad no issues.  

 

Something else I should be doing?

 

TIA.


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Resolved! Newbie Question about Meeting Registration

Apologies if this has been asked a lot - I didn't know what to search for. Our Licences are: Zoom One Business and Zoom Events. We're trying to get started on Zoom Webinars and want users to register but don't want them to have to enter One Time Pass... Show more

Apologies if this has been asked a lot - I didn't know what to search for. 

 

Our Licences are:  Zoom One Business and Zoom Events. 

 

We're trying to get started on Zoom Webinars and want users to register but don't want them to have to enter One Time Passwords (OTP). 

 

Recently I attended a Webinar that looked like what we wanted. The people who arranged it sent an invite message to me. I forwarded it to some of my colleagues. We all registered. When the meeting started it said "If you are the meeting host, sign in to start the meeting XXX XXXX XXXX" and "I'm not the meeting host: Join Meeting as an Attendee".  

When I signed in, it asked for a code that was already on the invite. I suspect that everyone might have gotten the same code (not sure?). 

 

It was a normal event - where I was just a listener and the other organization had three speakers. 

 

Can someone please tell me which license they were probably using (I'm guessing Zoom Events?) and can you please point me in the direction of the Registration options.  We've been looking at Registration options and have been told by Zoom that it's not possible but clearly it is... so I think we're using the wrong words to ask for what we need. 

 

Thanks. 


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Zoom API Integration for our Matrimonial portal

Hello, I hope this message finds you well. We are in the process of integrating Zoom into our website portal to facilitate our Online Meetings (1 to 1) functionality for our participants, and we seek your expertise to address some specific queries. O... Show more

Hello,

I hope this message finds you well. We are in the process of integrating Zoom into our website portal to facilitate our Online Meetings (1 to 1) functionality for our participants, and we seek your expertise to address some specific queries.

Outlined below are our concerns:

  1. Calendar Integration for Date and Breakout Room Selection:

    • We envision providing our users with the option to select dates and time slots for their online meetings through a calendar interface. Can Zoom facilitate this feature seamlessly within our website portal?

  2. Automated Zoom Links Distribution:

    • Upon selecting a date and time slot, we aim to automate the process of sending Zoom meeting links to our users via email. Is it possible to configure Zoom to generate and distribute meeting links automatically based on user selections?

  3. Meeting Recording Capability:

    • An essential requirement for us is the ability to record all meetings conducted through our portal. Does Zoom offer robust recording functionalities that we can integrate seamlessly into our platform?

In addition to these questions, we are also interested in exploring how Zoom's breakout room feature can be leveraged to enhance the overall user experience and functionality of our Online Meetings.

We would greatly appreciate your insights, recommendations, and technical guidance on how best to address these requirements and integrate Zoom effectively with our website portal.

Thank you for your attention to this matter, and we look forward to your prompt response.

Best regards, [Your Name]


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Customers are loving Zoom Contact Center!

 AVI-SPL ’s VP of Solutions Enablement, Derrick Kelly, says that "Zoom Contact Center allowed us to transition to a cloud-based solution which gave us needed capabilities that we did not get from our legacy system and also gave us room to grow as ou... Show more

 🌟  AVI-SPL ’s VP of Solutions Enablement, Derrick Kelly, says that "Zoom Contact Center allowed us to transition to a cloud-based solution which gave us needed capabilities that we did not get from our legacy system and also gave us room to grow as our customers' support needs grow.”


Check out our Zoom Contact Center profile on TrustRadius to explore other reviews our customers are sharing 👉 zm.me/4abuuHo

 

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