Japan User Groupの皆様

Zoom Communityチームより、重要なお知らせがございます。

平素より Zoom コミュニティをご利用いただき、誠にありがとうございます。
このたび、Zoom Community Platform は新しいプラットフォームへ移行いたします。
プラットフォーム移行の際に、コミュニティのログインが一時できなくなることをお知らせいたします。

移行スケジュール:

• 1月10日 午前1時（JST）/ 1月9日 午前8時（PST）～1月22日: ログイン機能を一時停止いたします
  ※この期間中、Zoom コミュニティは「閲覧専用モード」となり、新規投稿や返信などの操作は一時的にご利用いただけません。
  ただし、既存の投稿や情報の閲覧は可能です。
  
  
• 1月22日: 新プラットフォーム 正式稼働

• 🎨 更新されたブランドユーザーエクスペリエンス
• ✨ 強力な AI 搭載検索機能
• 🌏 ユーザー生成コンテンツの翻訳機能
• 💬📝 追加のコンテンツタイプ（質問、会話、記事！）
  

Think about when you most need help during your workday. It's usually right before a meeting starts (scrambling to remember what happened last time), during the meeting itself (trying to take notes and participate), or right after it ends (making sense of everything and figuring out next steps).

AI Companion 3.0 is built to understand this. It supports you at these exact moments: preparing before meetings, providing real-time assistance during, and following up after to turn conversations into results.

Meet AI that works alongside you

Most AI tools explain things or answer questions. AI Companion can actually propel your work forward because it's built where your work happens and has context from your work conversations. This is what we call conversation to completion: turning discussions into finished outcomes.

These scattered work conversations can be transformed into continuous intelligence. It's the difference between having a smart notepad and something that actually connects to your work with memory, understanding, and insight.

Work from one intelligent surface

Our new AI-first web interface (ai.zoom.us) connects to your Zoom meetings, Google Drive, Microsoft OneDrive, Slack*, and all the places your work lives (with Gmail and Outlook integration coming soon).

• AI Companion minimizes manual prep and catch-up work with a Daily Reflection Report that pulls insights from your meetings, documents, and notes.
• It can prepare follow-up materials from your meetings, suggest smarter agendas based on past meetings, and help you draft documents using context from your actual meeting conversations.
• With calendar integration, you can prepare for meetings, join directly, and return for notes and follow-up work in one continuous flow.
• Personal workflows (in beta) can let you automate follow-up tasks like generating daily reports or summarizing Team Chat threads each morning.

And it's not just any single workflow, but how everything comes together. When it suggests agenda items or drafts a project plan, it's pulling from last week's decisions, meetings, and docs. And with specialized prompts like Cross Meeting Analyst, it can automatically identify recurring topics, evolving decisions, or unresolved issues across meetings.

*Slack integration requires Custom AI Companion add-on.

Transform conversations into action with intelligent note-taking

Your AI notes should follow you everywhere, not just in Zoom. With My Notes (coming soon), you can keep track of what matters to you, whether you're in a Zoom meeting, meetings on other platforms, or capturing insights from in-person discussions. It creates one intelligent workstream combining your manual notes with AI-generated insights.

After meetings end, My Notes connects to your work ecosystem to turn conversations into action.

Find what you need with agentic retrieval

AI Companion connects to your content differently than other AI tools. Rather than requiring manual uploads of transcripts, documents, or files to get intelligent answers, our agentic retrieval automatically searches across your connected work content, including meeting summaries, transcripts, docs, and notes in Zoom Workplace, plus your Google Drive, Microsoft OneDrive, Slack threads*, and more (with Gmail and Outlook integration coming soon).

 *Requires Custom AI Companion add-on.

Turn your conversations into completed work

Start by drafting project plans, briefs, and documents in AI Companion at ai.zoom.us, using context from your actual meeting conversations.

Refine your content with our agentic writing mode, which understands your work context and helps polish ideas into professional outputs through our side-by-side AI editing interface.

Then, move over into Zoom Docs where your team can collaborate using shared commenting, version history, and co-authoring tools to finalize deliverables that actually move work forward.

Transform how work gets done

For marketing professionals: Less time searching means more time creating. When AI Companion can find that brand guidelines discussion from three meetings ago or draft a campaign brief based on your brainstorming session, you spend less energy on busy work and more on creative strategy that drives results.

For sales teams: Shared context changes everything. When everyone has access to intelligent summaries of client calls and deal progression tracking, miscommunication drops and momentum builds. Fewer "wait, what did the client say about pricing?" moments.

For IT leaders: Deploy AI with confidence and control. AI Companion gives you enterprise-grade AI, built right into the Zoom platform you already know with tools to manage AI usage across your organization. Whether you're piloting AI capabilities with select teams or rolling out company-wide, you get the administrative controls, features, and flexibility needed for enterprise environments.

Powered by our federated AI approach

Let's talk about our federated AI approach, because this is where Zoom's position really shines. We're not locked into a single AI model. Instead, we combine Zoom's own language models with some of the best from OpenAI, Anthropic, and now Google Ge-mi-ni.

This means you get the high-quality results for the task, with no single-model limitations. This flexibility keeps us adaptable and allows us to continue offering you advanced AI capabilities as the technology evolves.

Unlock flexible access with new free-tier and standalone plans

AI Companion introduces new subscription options that meet you where you are. Beyond our availability with Zoom Workplace, we now offer:

• AI Companion Basic: Now included in eligible Zoom Workplace Basic plans with limited essential AI features to get you started.
• AI Companion Standalone: A $10/month subscription that gives you access to AI Companion's capabilities without requiring a paid Zoom Workplace license. Perfect for individuals, freelancers, or teams who want powerful AI without the full platform commitment.

Your work, connected. Your follow-up, automated. Your ideas, accelerated.

AI Companion is reshaping the relationship between talking and doing. Meetings become true collaboration, not just information transfer. Documents write themselves from your conversations. Follow-up tasks happen automatically.

We're not just making AI smarter; we're making work more human. When AI handles the connecting, tracking, and organizing, you focus on the thinking, creating, and problem-solving that only you can do. This is our vision for the future of work: AI that doesn't just understand your words, but understands you and your work.

AI Companion 3.0 launches today for eligible Zoom Workplace users and is available as a standalone subscription for $10/month.

Learn more about AI Companion 3.0 pricing and availability and read the full announcement of all features.

AI Companion 3.0 may not be available for all regions and industry verticals at launch.

Original Post: Zoom Blog

Hi guys, we run a support group using three monitors. Gallery view in the middle, slide control, chat and participants on the right and slide presentations on the left.   Worked fine for years but not since this years update.  Uninstalled and reinstalled the December version and it works fine.

System, Linux Mint 22.2 XFCE desktop, NVidia GFX driver.

After a recent Linux update, screen sharing is not working the same way for me.
I can share one screen, but additional screens are no longer available to select.
This setup worked fine before the update.
I am using a multi-monitor setup and did not change any Zoom settings.
Has anyone else seen this, or found a workaround?

Is there a plan to add a setting for phones to start the Zoom AI summary automatically when starting or joining a call?
Transcriptions are able to do that today; seems logical that the AI summary could do the same. 

Also, are Zoom AI Summaries going to be available in Contact Center?

Thanks

Hi All - We are new to the Zoom the Call Center platform and seeing that our call and messaging transfers are not taking a higher priority in queue than a new call to the queue.  On our previous platform we could set that a transfer called with take a higher priority over a new incoming call.   This provides the customer a better experience since they have already been waiting in the previous queue.