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Call Center - Transfers Setting a Higher Priority

brian-searle
New Member
New Member

‎2026-01-08 11:17 AM

Hi All - We are new to the Zoom the Call Center platform and seeing that our call and messaging transfers are not taking a higher priority in queue than a new call to the queue.  On our previous platform we could set that a transfer called with take a higher priority over a new incoming call.   This provides the customer a better experience since they have already been waiting in the previous queue.  

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