About JanfromEarth

JanfromEarth · 2024-03-27 03:35 PM

I use Zoom to see the client's screen . Twice in the last week with separate clients, their cursor becomes the tool to draw a line and then cannot use the mouse to click on anything. If they stop sharing and start again, the problem goes away but it ...

JanfromEarth · 2022-12-05 08:10 AM

I am using a Mac Mini. OS Ventura 13.0. This problem started 3 days ago. When I share a screen, the "floating controls" no longer appear on the shared screen. I assume I accidentally hit a series of buttons to uncheck something but I cannot find it. ...

JanfromEarth · 2022-10-28 08:28 AM

This has happened with two clients. They are sharing their screen with me to ask a question and the annotate option is not available. It is consistently these two clients and no others (so far). I have to assume there is a setting on their end. Any t...

JanfromEarth · 2024-04-02 05:33 AM

This is a great article but the arrow problem seems to happen at random times. If they stop sharing and then share again, it goes away for a while. Sometimes, it returns. I think it is a bug but if we are the only ones experiencing it..........

JanfromEarth · 2023-07-01 06:24 AM

I think the problem is that the user on the other end has annotate turned off. I created a short video on how to turn it on and sent it to the client.In hindsight, I should have had her fix it while we were Zoom-ing and then tested but I did not do t...

JanfromEarth · 2022-12-06 07:34 AM

I rebooted my computer and the problem went away. I was certain I had rebooted it before but I will take the win.

JanfromEarth · 2022-12-05 08:01 AM

Mac Mini.

JanfromEarth · 2022-10-16 10:06 AM

I am having the same issue. I can annotate on 15 of 17 user screens when they are sharing. It is always the same two where the annotate is missing.

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Clients cursor becomes drawing arrow

My floating controls are not on top when screen sharing

Annotate tool not available for 2 clients when sharing their screen

Re: Clients cursor becomes drawing arrow

Re: Annotation

Re: My floating controls are not on top when screen sharing

Re: Annotate tool not available for 2 clients when sharing their screen

Re: Annotation

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