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Automatically Start Phone Call AI Summary

danielkrueger
Newcomer
Newcomer

‎2025-12-16 08:17 AM

Is there a plan to add a setting for phones to start the Zoom AI summary automatically when starting or joining a call?
Transcriptions are able to do that today; seems logical that the AI summary could do the same. 

 

Also, are Zoom AI Summaries going to be available in Contact Center?

 

Thanks

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jrmagno
Zoom Employee
Zoom Employee

‎2026-01-08 11:18 AM

Hi danielkrueger,

 

You may enable the Call summary with AI Companion to provide automatic call summary. 

Log in to your account as an admin> Go to Account Management> Account Settings> Zoom Phone > AI Companion> Call summary with AI Companion

jrmagno_0-1767899825662.png

 

There are no update yet for AI Companion for Contact Center, rest assured Zoom continuously enhancing and expanding our AI companion. 

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