I was unable to join a meeting today despite entering the meeting ID and passcode from my own account page, getting a "Sign in to join this webinar" message every time I hit the join button.  

I have a Chromebook and use Google chrome as my browser. This is the first time I have ever encountered this issue despite using Zoom links from the same company twice a week, every week on the same device. 

I then noticed that despite having the "stay signed in" box ticked on my sign-in page, Zoom never keeps me signed in, so I was stuck in a loop of always getting the same message. The host sent me a direct link and I had the same issue:

"The host requires authentication on the commercial Zoom platform to join this meeting. Please sign in with a commercial Zoom account to join."  Previously, hitting the sign in hyperlink on this same message automatically signed me in and took me to the meetings no problem.  What's changed? Is there anything I can do in settings to stay signed in. 

I now need to use the phone app to access meetings, but this is a temporary measure not usually allowed at work.

With the new update, when I have my Zoom meeting in full screen mode, my Window's task bar won't appear when I move the curser to the very bottom of the screen.  It was never a problem before.  I have not changed my task bar settings.  It's currently at "Automatically hide the taskbar when in desktop mode."  I'd like to keep that setting so when I screen share, the task bar isn't in frame.

Anyone know if there is a setting in Zoom somewhere that would allow for the Window's task bar to pop up when needed instead of having to keep it open?

HI, for some reason even though we did not change anything the Marketo integration we had with Zoom events stopped working. We're getting this error: 

[{"code":"10033","message":"token_not_found"}]}

We have several hubs and the issue persists on all of them. Zoom event support sent us to look for information on their documentation or goole but there's literally no mentions of this error nowhere and we don't know what causes it and how to fix it. Anyone knows that to do? It's kind of urgent

Hi all,

We've got a number of common area desk phones, and sometimes one gets voicemail intended for the other. The issue is we can't seem to forward these voicemails to other common area phones. 

When we listen to a voicemail and press 6 to forward it, we're prompted to enter the extension. When we enter the extension of a common area phone, we get the message "Your entry is invalid. Please try again."

This seems to happen with any common area extension, and when attempting to transfer from either a desk phone or a softphone. Voicemails are able to be transferred to Users or Call Queues with no issue.

Is this a restriction of common areas we're not aware of? I can't find any documentation on this specific issue.

Thanks!

I have an odd issue that has only happened a couple of times and is seemingly random (first time was in August last year, second time was today).

Basically, I'll be in a Zoom meeting, not sharing sound or screen, and I'll watch a video on my computer (eg. on YouTube or Twitter). Even though I'm not sharing anything from my computer, other people in the meeting will hear the video audio.

It's not through the computer mic as I have earphones in and the friends in the Zoom also said that it was definitely coming directly from the computer (not as indirect/background sound being picked up through mic). It seems intermittent as well, as the first time I watched a Twitter video today, others in the Zoom heard it, but when I played another Twitter video a few minutes later to test if they could hear it, they said they couldn't hear anything.

Does anyone have any idea what is causing this? Operating system is Windows 10 if that makes a difference.

I am reaching out because we have noticed that a banner image of the registration appears automatically in the confirmation email, however on Desktop it looks wrong. I was unable to locate any options to remove or modify it within the Zoom Webinar Email Settings or Branding settings.

Could you please assist us in:

• Confirming where this banner is being added from (default Zoom settings or branding)?
• Providing instructions on how to remove or edit it from our confirmation emails?

I have an issue with a dual monitor setup, where when I share the entire desktop the zoom window jumps and takes over the other monitor, going on top of all the media controls we use, even with the zoom setting to share zoom windows selected.

Here is a rough breakdown of the setup we're using to give a better context:

Monitor 1, which is for the operator/ producer:
Zoom Meeting Window to view all participants
VLC Playlist Controls

Monitor 2, which is at the front of the room has:
Zoom, for showing remote participants as and when needed
VLC Media Window

As the screen share isn't needed the whole time, it is only needed when sharing media through VLC we can't leave the screen share running constantly.

Any suggestions would be greatly appreciated.