Dear Zoom Billing Support Team,

Hello, this is Choi Ginger Office.

I am contacting you regarding an automatic charge that was processed on December 16, 2025.

We have not been using this service since December, however the subscription was automatically renewed and charged to our account. As this charge was not intended, I would like to request a billing review and reversal of this charge.

Please let me know if any additional information is required.

Thank you for your assistance.

Best regards,
Choi Ginger Office

Dear Zoom Billing Support Team,

I am contacting you regarding an automatic charge that was processed on November 17, 2025.

We have not been using this service since December, however the subscription was automatically renewed and charged to our account. As this charge was not intended, I would like to request a billing review and reversal of this charge.

Please let me know if any additional information is required.

Thank you for your assistance.

Best regards,

Hi everyone!

Quick question about Zoom webhooks for OAuth apps.

I'm building an integration where multiple users authenticate with Zoom. I need to create webhook subscriptions programmatically with unique URLs for each user, something like:

https://myapp.com/zoom/events?integration_id=user123

When I try POST to api.zoom.us/v2/webhook/subscriptions, I get error 2300 "endpoint not recognized."

Is it possible to create per-user webhook subscriptions via API for OAuth apps? Or do I need a different app type?

Currently I can only set one static webhook URL in the app settings with ngrok for the local testing ,  and it works i got the events also but for the dev enviroment we need a proper mapping with the inetgration to the particular zoom where it got authenticated so please some one help me with this.

Any suggestions?

Thanks!

Dear Zoom Customer Center, I am using the  hanwool0966 gmail account, and I would like to request a refund for the recently paid Zoom subscription Pro pricing plan. The payment was made on December 17, 2025, and was unintentionally automatically renewed and paid. I would like to request a refund considering that the account has canceled the automatic payment and has not yet been used. Please feel free to let me know if you need any additional information. Thank you.

My campaign was rejected for "Brand Inconsistencies" and I can't figure out why. The only thing I can think of is that my website and this campaign use the name of my DBA company name. But when I submitted the brand for approval, I listed my official company name AND my registered DBA, so that should be covered. My brand was approved, but the campaign (using the DBA) was rejected. My website uses the brand of my DBA, which is a common circumstance. So my campaign and my website match. But I think it might be looking for the registered business name that is tied to my EIN?? But I don't use that old name for anything so I'm not sure how to resolve this.  Please advise. I need to get SMS working becuase I use it for client communications and people are texting and I'm not getting them. 

I would like to be able to filter matched queries that I have already coached and trained. I would expect coached queries to drop from the list of matched queries or there should be a filter to hide "coached queries". Do they never disappear? If not, how is that scalable? If they should be dropping from the list, what step am I missing? My steps are:

1. Navigate to Intent Management.

2. Scroll to an Intent group.

3. Select an intent within the group.

4. Click on the Coach tab.

5. Click the check box next to queries to be coached.

6. Add to training phrases.

7. Train.

8. Publish.

The use case for why it is problematic is sorting through multiple identical or similar queries to find the queries that I have not coached. Below is a real-world example of one of my intents:

1. I have an intent for Financial Input.

2. I have 195 queries for "Financial review," 4 queries for "Financial input," and 1 query for "Can I get financial input, please?"

When I have 5000 queries, how will I filter out "Financial input" so that I can find a query for "need to add financial input" or similar?

Hi, I'm a newbie here.

I purchased the Zoom Phone plan today and selected a number, but it is still pending activation. I checked online, and it said it usually takes no more than 2 hours, but it's been half a day now, and it's still not working.

I wonder what I should do, or is this actually normal? I would appreciate it if anyone could share their experience with me. Thank you!

Our office has some rotating staff who are sometimes (but not always) responsible for handling calls from one of our Call Queues. Right now, it's somewhat burdensome for us to manually enable/disable their Call Queue membership (or the "Receive Call Queues" user setting) repeatedly, or during certain weekend/holiday hours. Is there any way to set a schedule and/or time limit for call queue membership? So for example, if we know Employee A will be covering the call queue from Fri-Mon, we could just set that schedule somewhere instead of having them (or an admin) manually go flip the switch every time there's a change?

The Zoom Community Champion Program was created to showcase our amazing Zoomers who graciously share their knowledge in the Zoom Community and help keep the community a thriving space. This month, we're celebrating one of our Zoom Community Employee Champions, @DF110. Dustin joined the community in June 2021 and became one of our first Community Champions in 2021 as well🥇

What do you like most about being a Zoom Community Champion? Why would you recommend joining the champion program?

I love being able to hear about what our Zoom users in the Education community are experiencing. It helps me know what's going well, what questions they have, and how we can best support them 📚

In one word, how would you describe the Zoom Community?

Collaborative 🤝

What is your favorite Zoom product and why?

Docs! I love Zoom Docs for creating content, notes, managing projects, and sharing resources 💻

What is a fun fact you would like to share?

I am a former middle school teacher, so I love Education and how Zoom can help teachers and students connect and learn 🍎

Want to learn more about becoming a Zoom Community Champion? Please visit here to learn more! 🏆