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Anyone know how long usually it takes the phone number activated?

CherylT05
Newcomer
Newcomer

‎2025-12-18 04:09 PM

Hi, I'm a newbie here.

 

I purchased the Zoom Phone plan today and selected a number, but it is still pending activation. I checked online, and it said it usually takes no more than 2 hours, but it's been half a day now, and it's still not working.

 

I wonder what I should do, or is this actually normal? I would appreciate it if anyone could share their experience with me. Thank you!

 

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KhatC
Zoom Employee
Zoom Employee

‎2025-12-19 12:08 PM - edited ‎2025-12-19 12:10 PM

Hi @CherylT05, welcome to Zoom Community! I suggest submitting a support case with request type "Zoom Phone Number Porting" and provide the phone number that's still has a pending activation status. The porting team will look into it and advise the next steps to activate the number. Hope this helps! 

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