Anyone know how long usually it takes the phone number activated?

[CherylT05]

Hi, I'm a newbie here.

I purchased the Zoom Phone plan today and selected a number, but it is still pending activation. I checked online, and it said it usually takes no more than 2 hours, but it's been half a day now, and it's still not working.

I wonder what I should do, or is this actually normal? I would appreciate it if anyone could share their experience with me. Thank you!

[KhatC]

Hi @CherylT05, welcome to Zoom Community! I suggest submitting a support case with request type "Zoom Phone Number Porting" and provide the phone number that's still has a pending activation status. The porting team will look into it and advise the next steps to activate the number. Hope this helps!