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SMS campaign rejection for brand inconsistencies

jodihume
New Member
New Member

My campaign was rejected for "Brand Inconsistencies" and I can't figure out why. The only thing I can think of is that my website and this campaign use the name of my DBA company name. But when I submitted the brand for approval, I listed my official company name AND my registered DBA, so that should be covered. My brand was approved, but the campaign (using the DBA) was rejected. My website uses the brand of my DBA, which is a common circumstance. So my campaign and my website match. But I think it might be looking for the registered business name that is tied to my EIN?? But I don't use that old name for anything so I'm not sure how to resolve this.  Please advise. I need to get SMS working becuase I use it for client communications and people are texting and I'm not getting them. 

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