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Coaching customer queries in Intent Management

ALLGood
Explorer
Explorer

I would like to be able to filter matched queries that I have already coached and trained. I would expect coached queries to drop from the list of matched queries or there should be a filter to hide "coached queries". Do they never disappear? If not, how is that scalable? If they should be dropping from the list, what step am I missing? My steps are:

1. Navigate to Intent Management.

2. Scroll to an Intent group.

3. Select an intent within the group.

4. Click on the Coach tab.

5. Click the check box next to queries to be coached.

6. Add to training phrases.

7. Train.

8. Publish.

 

The use case for why it is problematic is sorting through multiple identical or similar queries to find the queries that I have not coached. Below is a real-world example of one of my intents:

1. I have an intent for Financial Input.

2. I have 195 queries for "Financial review," 4 queries for "Financial input," and 1 query for "Can I get financial input, please?"


When I have 5000 queries, how will I filter out "Financial input" so that I can find a query for "need to add financial input" or similar?

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