Can't find an answer anywhere here, so asking the community.

I have been using Zoom for several years, and over the past month or so the audio stopped working when sharing a video using 'Share Screen'. 

I teach English 1-to-1 on Zoom, and often use YouTube videos as part of the lesson. 

Before anyone asks, I have updated and reinstalled Zoom, and the problem is happening on both Windows and Mac.

I have "share sound" selected, and have tried using "optimise for video sharing" as well as not optimising (never used to need to do this)

I am using a Platronics mic and have this as the system audio, (as always) for mic and headphones.

I thought it might be a copyright thing, and tried it with Spotify, and it doesn't work with that either, nor does it with iTunes music.

It's really impacting my lessons, and it's annoying because I'm paying for Zoom yet I'm not getting what I need. 

It's worked for years and suddenly it stopped working... I didn't change anything, and I really have tried all the solutions I can find online. 

Any suggestions welcome!

I am an admin in my company account. I would like to switch off the "Meeting summary with AI Companion". Unfortunately, this is not possible. I get the message "Blocked by administrator". But I am the administrator. How can I switch off the summary with AI Companion? My ZOOM version is 6.4.0

Tested version: 6.3.5 (54827)

Trying to open the audio settings or making a call with a microphone configure with a high frequency makes the window crash instantly.

Mic configuration: 1 channel, 24 bits, 192000 Hz

To reproduce:

- Change the microphone settings to 1 channel, 24 bits, 192000 Hz in the windows sound config

- Try to either make a call or open the settings in the audio session

- The call / settings window will instantly crash

Workaround

- Set the microphone to use a lower frequency (like 96000 Hz or lower)

Hi, 

While in a zoom meeting on my macbook, when i try to mute/unmute myself using airpods call control (press once by default) it doesn't work and give me a message "Can't control mic with Airpod Pro" . Why is that? Is it a bug? 

The same functionality works when i join zoom from iPhone or iPad, so how we can make it work on macs also?

Please help this is really very useful for productivity when zoom window is buried somewhere (it could be in different desktop or under so many windows) and i need to unmute quickly 

Thanks

Aiman 

Hi,

I have been experiencing the following issue when screen sharing on Zoom: I use two monitors, one set up with JW Library and Zoom and the other with the second screen for JW Library enabled (with the yeartext/media playing). When I go to share that second screen, it automatically minimises. I can bring it back up by clicking the window in the taskbar. The same thing happens when I stop screen sharing. It's not the end of the world, just inconvenient. Anyone know how to fix this?