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screensharing with ipad and android laptop

Hi, I have used zoom for 5 years, but I've encountered one serious issue recently.Right after buying new android laptop, I can't connect my ipad screen to my laptop at all.It just says "Your screensharing is paused."I've already followed all steps fr... Show more

Hi, 

I have used zoom for 5 years, but I've encountered one serious issue recently.

Right after buying new android laptop, I can't connect my ipad screen to my laptop at all.

It just says "Your screensharing is paused."

I've already followed all steps from ZVA, the AI messanger, but they all are unhelpful.

Is there any way that I directly can talk to the service manager?

I have to get it fixed for my work as soon as possible.

 

Thank you.

 

 


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Where is this Contact Center Management ?

I am trying to find the so called Contact Center Management , can someone please tell me where it is?

 

Thank you!

Keep getting message: "Failed to Connect to Zoom"

I have an LG Android phone with the Zoom app installed to be able to answer work calls. For awhile it worked, but now every time I try to log in, I get this message: "Login Failed. Failed to connect to Zoom." I have updated the app, removed some apps... Show more

I have an LG Android phone with the Zoom app installed to be able to answer work calls.  For awhile it worked, but now every time I try to log in, I get this message: "Login Failed. Failed to connect to Zoom." I have updated the app, removed some apps from my phone, restarted my phone...Nothing works.


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How to play recorded calls

The ZVA seems to often provide "imaginary" answers. Can someone please tell me where to find this " phone icon next to a recorded call"? I am trying to listen to a recorded call, but could not find where to play it. This is very frustrating. Thank yo... Show more

The ZVA seems to often provide "imaginary" answers. 

 

Can someone please tell me where to find this " phone icon next to a recorded call"?

 

I am trying to listen to a recorded call, but could not find where to play it.  This is very frustrating. 

 

Thank you!

 

 


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How do I stop meetings from ending if I leave as the host

I am the host of a meeting, if I leave the meeting the meeting ends. I know I can move the host to someone else, but is there a setting which allows me to stop this from happening so if a host leaves on any meeting it doesn't end? I don't want to hav... Show more

I am the host of a meeting, if I leave the meeting the meeting ends.  I know I can move the host to someone else, but is there a setting which allows me to stop this from happening so if a host leaves on any meeting it doesn't end?  I don't want to have to change host averytime?


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Resolved! Toll free number usage and charges

When I signed up for a Zoom Phone plan with unlimited calls, I assumed there would be no concerns about minute usage. Additionally, when I subscribed to the $5 per month toll-free number linked to my Zoom Phone, there was no indication that the toll-... Show more

When I signed up for a Zoom Phone plan with unlimited calls, I assumed there would be no concerns about minute usage. Additionally, when I subscribed to the $5 per month toll-free number linked to my Zoom Phone, there was no indication that the toll-free number had a minute usage limit.

I only became aware of this when I received a separate email stating that 95% of the allotted minutes had been used. However, I was never informed of how many minutes were included or what this 95% usage was based on. Without prior notice, my credit card was automatically charged.

Now, when I try to check my toll-free usage summary by asking the Zoom bot for help, it instructs me to "locate the toll-free licenses section to view the available toll-free minutes." However, I cannot find this section, nor does the bot provide clear directions on where to check my usage.

Can someone please assist me? I feel like I’m being charged for something without any clear breakdown of what I’m paying for.


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How to have a meeting automatically stop when the host loses connection

I have run virtual classrooms in a mountain community for several years, but only recently discovered that when I lose power and my internet connection, the meeting continues without me! My students are free to talk and chat without my presence. Not ... Show more

I have run virtual classrooms in a mountain community for several years, but only recently discovered that when I lose power and my internet connection, the meeting continues without me! My students are free to talk and chat without my presence. Not an ideal situation for the age levels I work with. 

How can I set up the meeting so the sessions stops automatically when I lose connection?

Thanks.


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Audio setting tab cannot open

Hello guys, so i cannot open my audio setting tab. Everytime i open the audio setting tab, it just make my setting windows closed. And i cannot join zoom meeting anymore. Do u guys have any solution for that?

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Resolved! Shared Receptionist

I have a bit of a weird situation. My companies receptionist is retiring. We will have three different people rotating and answering phones. Trying to think of the best way to handle it. Our main line goes to an Auto Receptionist that directs phone c... Show more

I have a bit of a weird situation. My companies receptionist is retiring. We will have three different people rotating and answering phones. Trying to think of the best way to handle it. Our main line goes to an Auto Receptionist that directs phone calls during business hours to the receptionist that is retiring. If our receptionist doesn't answer, it goes to three members of our support team in round robin.

 

Now that the three support members will be sitting at the reception desk, we want the one currently at the desk to answer first, and then it overflow to the other two. 

 

My main question is what is a good way to allow whoever is at the front to be the main person without me changing the call routing every time it changes? My solution for now will be to have support log out of their account and into the receptionist account whenever they sit at the reception desk. Thanks in advance for any advice!


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[BUG] Zoom crashes if the microphone frequency is high

Tested version: 6.3.5 (54827) Trying to open the audio settings or making a call with a microphone configure with a high frequency makes the window crash instantly. Mic configuration: 1 channel, 24 bits, 192000 Hz To reproduce:- Change the microphone... Show more

Tested version: 6.3.5 (54827)

 

Trying to open the audio settings or making a call with a microphone configure with a high frequency makes the window crash instantly.

 

Mic configuration: 1 channel, 24 bits, 192000 Hz

 

To reproduce:

- Change the microphone settings to 1 channel, 24 bits, 192000 Hz in the windows sound config

- Try to either make a call or open the settings in the audio session

- The call / settings window will instantly crash

 

Workaround

- Set the microphone to use a lower frequency (like 96000 Hz or lower)


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