About a month ago I noticed all my starred contacts disappeared in the Zoom Windows app. I've readded them several times but after a day or two they will disappear again. The only contact that does not get deleted is the single internal/company contact on this list. All cloud contacts and personal contacts are removed. Is anyone else having this problem and found a resolution?

We are receiving complaints from phone users where their calls are being rejected. When we look at logs, we can see that the user/delegate's iPhone is rejecting the call. When we provide that information to the user/delegate, they are advising that their Zoom mobile app never rang and that they definitely didn't reject the call from their mobile app. The cell is not on Do Not Disturb. This issue has been noticed multiple times and we get the same response from the users, that they didn't touch their cell and their cell never rang.

I am planning to run a zoom interactive workshop in mid april through ticket taylor . I will thinking that I will upgrade my package from zoom business pro to include an add on for a monthly webinar at the start of april . I am trying to avoid the cost of setting this up now but need the webinar link to put on advertising and the ticket Taylor platform .

Having never done a workshop/  webinar before , do you set this up as just a meeting  ? If so I can do this as I have access to via my business pro subscription or do i need to stop being tight with my money and buy it now to get the code. Hope that makes sense. 

Michelle 

Hello,

I am experiencing an issue with my recurring webinar series on Zoom. The webinar dates were automatically changed without any action on our part, and Zoom sent an email to participants informing them of a schedule change, which is incorrect and causing major confusion.

Here are the details of the issue:

• Issue: Zoom modified the dates without any manual changes from our team and sent a misleading email to participants.
• Impact: We are losing participants due to this confusion.

Could you please investigate why Zoom changed the dates automatically and provide guidance on how to prevent this from happening again?

We would appreciate a prompt resolution, as this is affecting the success of our webinar series.

Thank you in advance for your help.

We are in the process of obtaining our ISO 27001 certification. With Zoom being one of the vendors we use, we need to show a copy of their certificate.

This page: ISO 27001 | Zoom seems to have a link to the certificate, but it sends me to a safebase page. After creating an account, which I had to do, I do not find the certificate anywhere.

Does anybody know where the ISO 27001 certificate is so I can add that to my information?

Hello,
I have a paid zoom account. I try to connect, but the server tells me that it will send me a code on my email in order to validate my identity... OR I never receive this mail !!! So I can't connect and I can't get an answer with the Chat BOT... It's also impossible to get someone on the line, because the call numbers don't work!

So I find myself without a solution, is there anyone who can help me and tell me how to access my account! It's very inconvenient for my business! Thank you in advance.
I had to create another account to post this message! We're walking on our heads, I need help.

Hi,

When inviting contacts to a meeting via the Participants tab, Zoom remembers previous

invitees.  This is not useful to me.  Is there a way to clear this cache of previous invitees?

I tried the clear cookies+cache in my Zoom settings, but this did not work.

Thanks.

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今日はウェビナーのご案内です。

日々 Zoom をお使いいただく中で、

💡 管理者向けの使い方を知りたい！

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と、思ったことはありませんか？

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便利な機能を紹介したり、Zoom Phone の使い方を説明したり、管理者向けの設定を紹介したり内容は様々です📣

もちろん、日本語で実施をしていますのでご安心ください。

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