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Resolved! Forward Auto receptionist assigned number to an external number

One of the departments that I support is moving off of the zoom phone system to the one that I administer for our company. Is there a way for me to forward the 4 the auto receptionist to an external DID? I need to do this prior to porting the number ... Show more

One of the departments that I support is moving off of the zoom phone system to the one that I administer for our company. Is there a way for me to forward the 4 the auto receptionist to an external DID?

 

I need to do this prior to porting the number out so they have no interruption.

 

Thank you.


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Resolved! Missing numbers

Hello Zoom team, I recently purchased my first Zoom Phone license and set it as the main company number. After that, I bought two additional licenses. Although I received a confirmation email stating that my order was processed and that I could get s... Show more

Hello Zoom team, I recently purchased my first Zoom Phone license and set it as the main company number. After that, I bought two additional licenses. Although I received a confirmation email stating that my order was processed and that I could get started with my new numbers, I am unable to see the numbers in my account.

Additionally, I have not been charged for these two numbers, despite seeing the invoice on the Zoom website. However, I have not received the corresponding invoice via email.

Could you please assist me in resolving this issue? I appreciate your prompt support.


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Mastering Zoom Security: Essential Tips to Protect Your Virtual Meetings

In today’s digital world, virtual meetings have become a fundamental part of business operations, education, and even personal communication. With Zoom leading the way as the best and preferred platform for communication, enabling seamless collaborat... Show more

In today’s digital world, virtual meetings have become a fundamental part of business operations, education, and even personal communication. With Zoom leading the way as the best and preferred platform for communication, enabling seamless collaboration across the globe, ensuring meeting security isn’t just an option—it’s a necessity. But are we truly leveraging Zoom’s security features to their full potential?

Zoom offers several built-in security features to help users protect their meetings. The key is knowing how to configure and use these tools effectively. In this article, we’ll introduce the essential steps to ensure your Zoom meetings remain safe and secure.

1. Setting Up Secure Zoom Meetings

Enable Passcodes and Waiting Rooms

  • Set a meeting passcode to prevent unauthorized access.
  • Use the Waiting Room feature to manually approve attendees before they join.
  • Avoid sharing meeting links publicly—send them only to trusted participants.

Use Unique Meeting IDs 

  • Generate a new random meeting ID for each session instead of using your Personal Meeting ID (PMI) to reduce the risk of unwanted guests.
  • For recurring internal meetings, set up a protected meeting link with controlled access.

Control Participant Permissions

  • Limit screen sharing to the host or designated participants.
  • Disable file transfer and chat for external participants to prevent malicious links.
  • Turn off 'Join Before Host' to prevent anyone from entering before you do.

2. Enhancing Account Security

Enable Two-Factor Authentication (2FA)

Two-factor authentication adds an extra layer of protection to your Zoom account, preventing unauthorized logins even if your password is compromised.

Use Strong, Unique Passwords

Ensure your Zoom account is protected with a strong password and avoid reusing credentials from other accounts.


Regularly Update Zoom Software

Zoom frequently releases security patches to fix vulnerabilities. Keeping your app up to date ensures you benefit from the latest security improvements.

3. Monitoring and Managing Meeting Security

Lock Meetings After They Start

Once all expected participants have joined, lock the meeting to prevent additional attendees from joining unexpectedly.


Remove Disruptive Participants

If someone is causing disruptions, remove them immediately using Zoom’s Remove Participant feature. You can also disable participant rejoining for extra security.


Monitor Meeting Activity

Keep an eye on the participant list and enable Zoom’s security notifications to be alerted about potential risks.


Ensuring Zoom meeting security is a shared responsibility between hosts and participants. By implementing these essential security measures—from enabling passcodes and Waiting Rooms to monitoring participant activity—you can create a safe and secure virtual meeting environment.

As cyber threats continue to evolve, staying proactive with security settings will help protect your meetings from disruptions and data breaches. Here’s a good guide to take steps and action on securing your meetings and communicate with confidence! Happy Zooming!


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Resolved! Updating Workspace. I have paid to update from Basic to Pro. But my Zoom is STILL showing Basic.

Updating Workspace. I have paid to update from Basic to Pro. But my Zoom is STILL showing Basic. How do I make my Zoom go to Pro now?

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Move all to participants to the waiting room from meeting

Hello, I have been using Zoom for training sessions every week for the past five years. During breaks, I currently move each participant to the waiting room manually, which is very time-consuming. Could a feature be added in Zoom to allow all meeting... Show more

Hello, I have been using Zoom for training sessions every week for the past five years. During breaks, I currently move each participant to the waiting room manually, which is very time-consuming. Could a feature be added in Zoom to allow all meeting participants except hosts be moved into the waiting room in one button, similar to the "admit all" function from the waiting room into the meeting?


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Safe driving tap to speak not unmuting

I constantly use the safe driving screen in meetings. Yesterday it was working fine, but today it stopped allowing me to unmute when I tap the Tap to Speak circle. The app was not updated recently (since 2/28), the settings in the phone or Zoom were ... Show more

I constantly use the safe driving screen in meetings.  Yesterday it was working fine, but today it stopped allowing me to unmute when I tap the Tap to Speak circle.  The app was not updated recently (since 2/28), the settings in the phone or Zoom were not changed.  I can unmute using the standard meeting screen.  I followed all the troubleshooting advice - changing app settings, phone permissions, force stopped the app, reinstalled the app.  Nothing seems to have helped.  All the settings are as suggested.  No error messages.

 

Phone - Samsung Galaxy S23

Zoom app version - 6.3.11.28195


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does the powerpoint live feature work on teams or just ms teams?

I've read online about the additional features that powerpoint live has over the standard powerpoint version. My company uses Teams for all of our internal virtual meetings and zoom for all our meetings, trainings to our franchise network. I would li... Show more

I've read online about the additional features that powerpoint live has over the standard powerpoint version. My company uses Teams for all of our internal virtual meetings and zoom for all our meetings, trainings to our franchise network. I would like to present via powerpoint live using the additional features. I can't seem to figure out how to do this. Everything I fine is how to use powerpoint live in MS teams nothing about how to use it via zoom meetings. Is powerpoint live available for zoom meetings?

 


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How to remove checks in invite options of OUTCALL

Hello, How can I remove checks from check boxes in the invite options of outcall?? My customers are not good at English and they can not press 1 to join into the meetings. It's desirable that they can just pick up my call and get into the meetings di... Show more

Hello, How can I remove checks from check boxes in the invite options of outcall??

 

My customers are not good at English and they can not press 1 to join into the meetings. It's desirable that they can just pick up my call and get into the meetings directly.


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Voicemail suppression when Shared Phone Group toggled off

We have a shared phone group for our front reception desk that has a few members of our administrative staff who rotate behind the desk when our dedicated reception is out of the office. Recently, they brought to our attention that they get bombarded... Show more

We have a shared phone group for our front reception desk that has a few members of our administrative staff who rotate behind the desk when our dedicated reception is out of the office. Recently, they brought to our attention that they get bombarded with voicemails from the main office line when they have the shared phone group turned off.

 

Is there a setting that I am overlooking that includes suppression of them getting voicemails on top of phone calls when they toggle off the shared group as they no longer need to be answering calls from that line?


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Unstable connection despite fast and stable Internet service past 4-6 weeks

For the past 4-6 weeks I have been experiencing intermittent unstable Internet connections with every Zoom meeting on paid and unpaid accounts. Over the course of an hour, video and audio freeze with an unstable connection notice 1-2 times, more over... Show more

For the past 4-6 weeks I have been experiencing intermittent unstable Internet connections with every Zoom meeting on paid and unpaid accounts. Over the course of an hour, video and audio freeze with an unstable connection notice 1-2 times, more over a 3-4 hour meeting. Once it completely booted me out of the meeting I was facilitating. This has caused tremendous problems during recording.

 

I am in a home office running Mac OS 12.6 on an M1 Mac Mini and Zoom 5.15.7. My Internet speed is a gigabit on Ethernet and tests out at excellent speeds when Zoom freezes and I get the unstable connection notice. Still, I've taken to putting my email client and web browser offline when running Zoom, but it has not curtailed the problem.

 

Internet use in the rest of the home on gigabit speeds is minimal to moderate, with no one else reporting Internet loss or degraded speeds/service, and the rest of my Internet services continue to work. I'm suspecting there may be some kind of problem with the Zoom client and hope Zoom will look into this.

 


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