Updating Workspace. I have paid to update from Basic to Pro. But my Zoom is STILL showing Basic.

[emma001]

Updating Workspace. I have paid to update from Basic to Pro. But my Zoom is STILL showing Basic. How do I make my Zoom go to Pro now?

[MGSR · Accepted solution]

Hello @emma001,

Welcome to the Zoom Community! We're glad to have you here.

If you have a Pro account (paid), but your account is showing as Basic (free) or your meetings get cut off at 40 minutes, you may not have a license assigned to you or may be signed in to the wrong account.

You can check out this article on troubleshooting paid accounts still showing as basic. 

Let us know if this helps or if you need further assistance. 

[emma001]

Thank you, it has been resolved.

But no, I have not heard of the AI Companion.