I'm hoping someone can advise me on how to troubleshoot an audio issue. 

I have an issue where every so often my Zoom audio will cut out for 1-3 seconds although the video continues. While not frequent, it means I can miss key pieces of information.

(a) This is not a standard connectivity issue -- the video continues without lagging or interruption

(b) This is not a standard speaker/audio source issue -- it lasts only a few seconds and it does not occur on other programs, only on Zoom

(c) This is not an issue with the speaker's audio -- it occurs across a range of meetings I'm in and I'm the only one who experiences the loss

What can I do to troubleshoot?

so we use a headset here to answer multiple calls. when i am on one call and the phone rings it rings through the headset and i can't hear my current customer that i am speaking with. is their any setting or any advice to fix this problem. i tried the audio use separate audio device to play ringtone simultaneously and that didn't work. 

thank you, Chris

Hi! 

I give music lessons (classical flute) on Zoom, which works really well when both the student and I use external microphones to the computer.

However, when using the mobile phone for Zoom, this is causing problems. We tried to connect a Zoom H5 handy recorder to an Iphone, but there are severe problems with latency and it "cut offs" the register on the instrument. 

Is there a way to solve this, with a handy recorder + Iphone?

🙂

Ann

Hello--I can no longer hear musical instruments on Zoom. The musician will have original sound for musicians turned on and others in the Zoom can hear them, but I can hear only voice, not the instrument.  I turned background noise to low in audio settings, but that didn't help. This problem cropped up a couple of months ago--I used to be able to hear them, but can't now.  However, I can hear instruments on other meeting apps, so I don't think this is a Windows issue and think it's a Zoom issue. Will appreciate any suggestions!  Thanks--

Hello,

I am using the Webinar API to retrieve a list of all absentee and registered users. Fetching all webinars and registrants works fine and returns no errors. However, when I try to retrieve the list of absentees, I receive the following error:

"response": string "{ "code": 3001, "message": "Meeting does not exist: [UUID]." }"

Here are the API calls I made that returned the error (I’ve replaced the actual UUID with "[UUID]" for privacy in this message):

https://api.zoom.us/v2/past_webinars/[UUID]/absentees
https://api.zoom.us/v2/report/webinars/[UUID]/participants
https://api.zoom.us/v2/report/webinars/[UUID]

When I check the list of all webinars, I can confirm that the webinar in question exists, so I am confused as to why I’m receiving this error.

Could you please assist me in resolving this issue?

Thank you in advance for your help!

Hi there,

I was just doing a dance teaching class on zoom using iphone 12. People can hear me talk perfectly but cannot hear music that I play using another iphone. I have done these classes before and they always worked absolutely fine. how to fix this issue?