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Audio not working when sharing video or music such as Spotify

Can't find an answer anywhere here, so asking the community. I have been using Zoom for several years, and over the past month or so the audio stopped working when sharing a video using 'Share Screen'. I teach English 1-to-1 on Zoom, and often use Yo... Show more

Can't find an answer anywhere here, so asking the community.

 

I have been using Zoom for several years, and over the past month or so the audio stopped working when sharing a video using 'Share Screen'. 

I teach English 1-to-1 on Zoom, and often use YouTube videos as part of the lesson. 

Before anyone asks, I have updated and reinstalled Zoom, and the problem is happening on both Windows and Mac.

I have "share sound" selected, and have tried using "optimise for video sharing" as well as not optimising (never used to need to do this)

I am using a Platronics mic and have this as the system audio, (as always) for mic and headphones.

I thought it might be a copyright thing, and tried it with Spotify, and it doesn't work with that either, nor does it with iTunes music.

 

It's really impacting my lessons, and it's annoying because I'm paying for Zoom yet I'm not getting what I need. 

It's worked for years and suddenly it stopped working... I didn't change anything, and I really have tried all the solutions I can find online. 

Any suggestions welcome!

 


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Issue HeyGen integration with Zoom

Hey all,I’m working on a prototype app where HeyGen will talk to people to collect some data.Here’s the problem:• I’m the host of a Zoom meeting, but I’m scheduling it for another user (a guest)• I send the meeting link to HeyGen so the bot can join ... Show more
Hey all,

I’m working on a prototype app where HeyGen will talk to people to collect some data.

Here’s the problem:
• I’m the host of a Zoom meeting, but I’m scheduling it for another user (a guest)
• I send the meeting link to HeyGen so the bot can join using this same account that booked the meeting
• When the HeyGen avatar enters the meeting, Zoom shows a pop-up that the host needs to approve
• But the host (me) is not in the meeting, so no one approves the pop-up
• Because of this, HeyGen can’t hear the guest

I’ve tried setting up the meeting in different ways, but I can’t find a solution.

Is there any Zoom setting that can fix this?

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Turn off AI comanion is not possible as admin

I am an admin in my company account. I would like to switch off the "Meeting summary with AI Companion". Unfortunately, this is not possible. I get the message "Blocked by administrator". But I am the administrator. How can I switch off the summary w... Show more

I am an admin in my company account. I would like to switch off the "Meeting summary with AI Companion". Unfortunately, this is not possible. I get the message "Blocked by administrator". But I am the administrator. How can I switch off the summary with AI Companion? My ZOOM version is 6.4.0


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Change your rate plan

ID; ***********

 

I want to change my rate plan from won to dollars starting in March. I will pay with the same card. Please change it so that I can pay in dollars.

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[BUG] Zoom crashes if the microphone frequency is high

Tested version: 6.3.5 (54827) Trying to open the audio settings or making a call with a microphone configure with a high frequency makes the window crash instantly. Mic configuration: 1 channel, 24 bits, 192000 Hz To reproduce:- Change the microphone... Show more

Tested version: 6.3.5 (54827)

 

Trying to open the audio settings or making a call with a microphone configure with a high frequency makes the window crash instantly.

 

Mic configuration: 1 channel, 24 bits, 192000 Hz

 

To reproduce:

- Change the microphone settings to 1 channel, 24 bits, 192000 Hz in the windows sound config

- Try to either make a call or open the settings in the audio session

- The call / settings window will instantly crash

 

Workaround

- Set the microphone to use a lower frequency (like 96000 Hz or lower)


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Exclude participants from breakout rooms

There really needs to be a way to exclude certain participants from being counted for breakout room assignment.

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how i can mute/unmute during zoom meeting using my airpods pro controls?

Hi, While in a zoom meeting on my macbook, when i try to mute/unmute myself using airpods call control (press once by default) it doesn't work and give me a message "Can't control mic with Airpod Pro" . Why is that? Is it a bug? The same functionalit... Show more

Hi, 

 

While in a zoom meeting on my macbook, when i try to mute/unmute myself using airpods call control (press once by default) it doesn't work and give me a message "Can't control mic with Airpod Pro" . Why is that? Is it a bug? 

 

The same functionality works when i join zoom from iPhone or iPad, so how we can make it work on macs also?

 

Please help this is really very useful for productivity when zoom window is buried somewhere (it could be in different desktop or under so many windows) and i need to unmute quickly 

 

Thanks

Aiman 


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Zoom/JW Library unwanted screen minimising

Hi, I have been experiencing the following issue when screen sharing on Zoom: I use two monitors, one set up with JW Library and Zoom and the other with the second screen for JW Library enabled (with the yeartext/media playing). When I go to share th... Show more

Hi,

 

I have been experiencing the following issue when screen sharing on Zoom: I use two monitors, one set up with JW Library and Zoom and the other with the second screen for JW Library enabled (with the yeartext/media playing). When I go to share that second screen, it automatically minimises. I can bring it back up by clicking the window in the taskbar. The same thing happens when I stop screen sharing. It's not the end of the world, just inconvenient. Anyone know how to fix this?


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I need to remove virtual background from zoom meeting I tried from more and choose none but its not

I try to remove virtual background from zoom meeting.  From more and choose none but its not working 

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Any way to disable "Advanced Chat Encrypted" pop-up message?

My company have enabled "Advanced Chat Encryption" for our Zoom messages. This adds a little 'lock' symbol above the message field that says:"Chat content is Advanced Chat Encrypted. However, this chat's metadata (such as the chat's name and chat mem... Show more

My company have enabled "Advanced Chat Encryption" for our Zoom messages. This adds a little 'lock' symbol above the message field that says:

"Chat content is Advanced Chat Encrypted. However, this chat's metadata (such as the chat's name and chat members' names) will still be viewable or editable by account owner, account admins, and others designated by the account owner."

This pop-up comes up every single time your mouse cursor passes the icon. This is extremely frustrating as I have multiple monitors set up, with Zoom on my right-most monitor, and my cursor very frequently passes this icon. 

Every time I go to write a message, or move my cursor away from that location, the pop-up message appears. The issue is that it does not dissapear unless you click elsewhere in the Zoom window. 

As per the image attached, you can see that the pop-up covers a large portion of the text in the chat window, which means that if I move my cursor away from Zoom and pass the icon without realising, I have to click back into the window to make it dissapear. 

The pop-up should dissapear when you are no longer hovering, require a click to see it in the first place, or the icon should be moved to a different location such as under the "More Info" button at the top right of the chat window.

sendit2ash_0-1646627627468.png

 


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