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Audio input

Hi everyone,I am having issues with my audio input on my macbook air laptop. During a meeting my host can't hear the piano that I'm playing. I have selected 'original sound for musicians' and ticked 'High-fidelity music mode'. But the microphone stil... Show more

Hi everyone,

I am having issues with my audio input on my macbook air laptop.  During a meeting my host can't hear the piano that I'm playing.  I have selected 'original sound for musicians' and ticked 'High-fidelity music mode'.  But the microphone still won't pick up the piano sound.  

I have played around with all of the other settings, restarted the laptop, increased the volume to maximum and nothing fixes the issue.

 

Thanks,

Sol


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Meeting Audio

Zoom is driving me crazy today. The speaker audio during my meetings went mute for a few seconds every 5 minutes. I couldn’t concentrate or learn anything properly. I restarted my MacBook. Deleted the app and reinstalled it again. I cleared my cache.... Show more

Zoom is driving me crazy today. The speaker audio during my meetings went mute for a few seconds every 5 minutes. I couldn’t concentrate or learn anything properly. I restarted my MacBook. Deleted the app and reinstalled it again. I cleared my cache. The issue still persists. I’m not tech savvy and I need simple solutions. Thank you in advance. Ps: I also tried opening a support ticket and they kept closing it. Really disappointed in Zoom. 


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Receipts

I have an attendee registered for an event who is requesting a receipt.  How can I issue one through Zoom?  Can I set up to the registration so that it issues proof go purchase when they complete their registration?  Or afterwards?

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How to Check My Past Meeting Participation Time on Zoom?

I joined a Zoom meeting and would like to check the exact time I participated. I have a free Zoom account and did not host the meeting. I’ve checked my account settings, but I couldn’t find a record of when I joined and left the meeting. Could anyone... Show more

I joined a Zoom meeting and would like to check the exact time I participated. I have a free Zoom account and did not host the meeting.

 

I’ve checked my account settings, but I couldn’t find a record of when I joined and left the meeting. Could anyone guide me on where I can find this information?


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Editing Zoom recording via text (like Descript)

I have some Zoom meeting recordings and would like to take small parts from each recording. Is it possible to edit a text file for the video to obtain video for that text? This can be done with Descript but I'm not sure if it can be done with Zoom.Show more

I have some Zoom meeting recordings and would like to take small parts from each recording.

 

Is it possible to edit a text file for the video to obtain video for that text?

 

This can be done with Descript but I'm not sure if it can be done with Zoom.    

 


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Meeting problem

I set up regular meeting and now it's not there anymore. I have to subscribe with the link which I sent to the participants. I cannot open it from my account. Before it always was possible.

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Zoom not responding

Hi, Our office is currently experiencing issues with Zoom crashing, with the error message "Your system is running at a lower performance. Please close other applications." We have also checked the Task Manager, and we can see that Zoom only takes up... Show more

Hi,

 

Our office is currently experiencing issues with Zoom crashing, with the error message "Your system is running at a lower performance. Please close other applications." We have also checked the Task Manager, and we can see that Zoom only takes up 3% of the CPU and not much RAM.

 

We have tried:

 

  • Signed out of all Zoom login locations
  • Cleared app cache
  • Updated app version
  • Manually updated Zoom app
  • Bios, firmware, and drivers updated
  • Optimized startup apps and services
  • Disabled zoom hardware acceleration and video enhancement features
  • Disabled video preview
  • Set default hardware selection for video and audio
  • Set compatibility mode to Windows 8 under properties.

Please don't hesitate to let us know if you have any other solutions.

 

Best regards,

Adrian Rajic

Tech Support - EQT


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Zoom bluetooth audio crippled

Hi, I have this issue where during a Zoom meeting, the audio suddenly starts to sound crippled. On a level that I can barely understand what others in the meeting are saying. This only happens when I use a bluetooth headset. At first I thought the he... Show more

Hi,

 

I have this issue where during a Zoom meeting, the audio suddenly starts to sound crippled. On a level that I can barely understand what others in the meeting are saying. This only happens when I use a bluetooth headset. At first I thought the headset was the issue. I got it replaced by a headset from a different brand, but the issue remains. I don't have crippled sound when using the headset for e.g. listening to music. It also does not happen always. I can get the sound back to normal by disconnecting the bluetooth and then connect again. I hear from colleagues that they experience the same with different headsets and also only with Zoom.

 

Does anyone else recognize this problem? Is there a way to prevent the crippling from starting? It's really annoying to have to disconnect the headset in the middle of a meeting!


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Registered for a Zoom mega meeting but unable to join that meeting

We organise Zoom mega meetings and had 1,000 people worldwide registered for a mega meeting, but we only had 357 join us.

This has happend last month too.

What might be the reason for registrants not to be able to join online please?

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Extend webinar duration while webinar is in progress

I've set up a webinar for 2 hours. Is it possible to extend the duration after the webinar has started, so to add another 30 minutes for it to end at 2:30 while the webinar is still in progress? This is for a paid webinar subscription and I am the Zo... Show more

I've set up a webinar for 2 hours.  Is it possible to extend the duration after the webinar has started, so to add another 30 minutes for it to end at 2:30 while the webinar is still in progress?  This is for a paid webinar subscription and I am the Zoom account admin.

 

Appreciate any guidance.  Thanks !


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