Hello,

I just renewed my zoom subscription to pro, and immediately after, I was unexpectedly logged out of my account. I am now unable to log back in and get access to my account, I was kicked out of, and every attempt to contact support using other accounts has resulted in being told that these accounts do not exist. I simply am not able to reach support at all by now. I've tried for over an hour now, even via phone.

This situation is extremely frustrating as I am now left without access to my account or the service I paid for. I urgently need a resolution. Does anyone know how I can restore my account access or process a refund for the subscription amount?

I am relying on Zoom for critical purposes, and this issue is causing significant disruption.

Thanks for any help.

Hey there,

I've been using Zoom on Mac for years and share my iPad notes regularly via a wireless connection.  Earlier this week, after such a share, I went to reconnect the iPad screen and the iPad no longer showed the zoom sharing option to accept (Doesn't show on iPhone either leading me to suspect a Zoom setting/issue). The regular airplay options are listed, just not Zoom. Airplay works, as does a wired connection. I may have been distracted and 'cancelled' a pop up when I initiated the screen share on the Mac, I'm not sure. I've deleted and reinstalled the program on the Mac. I've walked through what I know are Zoom screen sharing options and they work, just not the iPad. Seems as if the IOS devices aren't receiving the sharing request from the Mac's Zoom program.

Any thoughts or directions?

Got an email saying that we need to enabled NAA by the 27th of January. 

I am trying to enable the NAA in the Zoom web portal using the KB article (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0078410). I follow all the steps but once I put in the office creds and approve the permissions it kicks me back to a Zoom site that says uh-oh page not found. This feature is still not enabled. 

Hi. In the holiday season 2024 our bank card got some problem by bank of America end and due to that we were not able to do payment on time. After holiday season we did our zoom phone payments and then after that our subscriptions, phone system all just vanished in thin air. Then we again contacted zoom live chat they said we suspended your subscription and you will get back everything you had before, and you can renew from the same account that you were using for your business. So we again bought zoom phone unlimited but when we did payment, It always gives us error with this code UZ5614. 

After multiple attempts we used another card but still same issue.  We contacted support 4 times via chat about this error. All they said our internal team will look on it. But we never got any reply from internal team and our tickets closed automatically. We contacted support over email again and again multiple times but no one responded about our issue. we are in this condition since 1st December 2024. Right now in our support tickets "my request section" we have 3 support tickets regarding this issue but no one even try to reply there they just see the ticket and close it intentionally as they don't want to cater us! Like Why? What wrong we did. We are Los Angeles based cleaning business and We lost a lot of revenue in last 48 Days just because of zoom payment error. We don't have Access to our zoom phone system. We don't have access to our company official number that is ported to zoom by our earlier Business phone system vender and now we regret why we choose to port. We lost 5 figure business. People were calling us in LA fires and we didn't served the humanity. People with asthmatic conditions could not able to reach us on our official phone number because zoom have it and zoom took down our phone business phone system. Where should we complain ? who will resolve our problem ? is this is the level of customer support by zoom ? first it took 3 months to get 10DLC registered, then 12 days for phone system setup. Then over phone number is all over the google, LinkedIn, Local magazines, yellow pages etc what should we do ? when zoom support will take us seriously ? I literally need help now from anyone working inside zoom or any expert here to solve our payment error issue and give us our phone number back and phone system back. please help us anyone. Really frustrated and tired now so much. 

Thanks, 

Alex. 

Hello everyone,

I'm having trouble setting up my phone number in the Zoom Phone system. When someone calls the number, they hear the message: "Please press 0 to speak to the operator." However, when "0" is pressed, the caller hears: "There’s nobody at that extension."

I’ve tried configuring this in my Zoom account settings but haven’t been able to figure out where or how to fix this. I’m looking for help with the following:

• How to correctly set up the "Press 0 for operator" functionality so it routes to the correct person or extension.
• Where in the Zoom admin settings I can configure this behavior.
• Any specific settings I need to review or adjust to make this work as intended.

I would appreciate detailed guidance or any steps I can follow to troubleshoot and resolve this issue.

Thank you in advance for your help!

In our system we've got a lot of overflow call queues setup, and they currently show up in the phone directory on the Zoom app and on desk phones. 

Is there a way to hide these from the directory so they don't show up when people are searching? Primarily it's needed for call queues but it would also be useful to be cable to exclude auto receptionists too. 

We use Yealink T44W desk phones if that is useful information for this. 

Thanks!