We have a client who has a Zoom Workplace PRO account, but until now they used the accounts from a desktop.

We recommend purchasing a POLY X72 and a POLY X30 to use in two different physical rooms.

Our question is, what does he need to buy to get this working properly?

1) have one more user, each with an associated POLY device

user1 - POLY x72

user2 - POLY X30

2) Create a new Zoom WorkPlace PRO account with just 1 user:

where the initial account is POLY X72

and in this new account POLY X30

What other suggestions do you have?

We have a presenter who was trying to share embedded videos in a powerpoint file as well as standalone. He is on a Windows 10 machine. He can hear the audio from his computer, but it is not being shared out.

It works fine when we use a meeting rather than a webinar.

I tried to duplicate the problem on silicon macs and I was able to hear the audio from each computer. However, when I tried to share my video with the windows presenter, he could not hear the audio. We tried both from within a powerpoint file as well as using the Video file option in the advanced tab on the shared screen.

Interesting side note, when I tried the video file option in the advanced tab on the sharing screen between the two silicon macs, the audio was not heard. Only if I share through the narmal screen share, did the audio work.

We have looked at the settings and have found nothing else to change. The share audio option is always grayed out on the silicon macs.

Does anyone have any answers or things to look at? We would like to solve this before future webinars.

I switched to Zoom phone from Nextiva.  I was able to send text messages without a problem or challenge.

All my texts message are personal directed and I am not using them as a marketing tool. I am NOT running a marketing campaign and I NEVER send a text to multiple people at the same time.

Yesterday, Zoom changed my texts messages to include the following words after my texts: "For help, reply HELP. To opt out, reply STOP."

That is not fair!!!!! As it makes my texts look like I am sending generic mass marketing text, which I am not.

HOW DO I STOP THAT!!!! Did I make a mistake about adding a campaign, to my account?

If I delete the campaign, will I still be able to send individual text messages to my friends and business clients?

If anyone has a solution for me please me get back to ASAP and let me know how I can stop these words ""For help, reply HELP. To opt out, reply STOP." appearing in my texts messages. Thank you.

Is anyone else having constant trouble with the app badge icons in the Zoom app for iOS? Previously I was having weird issues where me sending another user a chat via my computer would generate a badge icon on my zoom app on my phone. That is still happening but now I have the added annoying problem of the badge icons not clearing. I have a badge of 1 even if I have read all my chats. I can make it go away by marking a message as unread and then reading it but as soon as I get another message, the badge is back and doesn’t go away. Anyone else having this issue? I think it started around the time I upgraded to iOS 18.

Speaking of iOS 18, why in the world hasn’t Zoom updated their app icon to support dark mode like every other app maker has? Really makes it seem like the devs don’t know what they are doing. 

Just wanted to point out a cool little feature in the new Zoom AI Companion 2.0 that I think you'll find helpful: the profanity filter. It's designed to keep things professional in your meetings and chats, which is especially important in today's hybrid work environment.

Let's be honest, sometimes things can get a little heated or people might accidentally say something they don't mean. This filter acts as a safety net, catching those slips and helping to keep the conversation respectful. It's not about stifling communication, but about creating a more productive and positive environment for everyone.

Think about it – cleaner transcripts, fewer awkward moments, and a more professional image for your team, especially when you're working with clients or partners.

The profanity filter for AI Companion 2.0 is now live in English. Admins can turn it on, and meeting hosts have the flexibility to choose which words they want blocked in meeting summaries. It's smart enough to catch different forms of the words too. We'll be adding more languages soon.

Have you had a chance to play around with it yet? We'd love to hear your thoughts and any feedback you have. As always, we're here to help you get the most out of Zoom.

Hi, I can't seem to find the right setting for this.  We rarely record calls right now but we do have a warning message through the auto-receptionist.  I'm also considering having all calls recorded so we can access important information discussed but we don't want the first words they hear from us being a loud announcement (and it's not required where we are).

How do I turn off the announcement for everyone?  I turned it off under Account Management, Account Settings, Recording & Transcript, down at the bottom for Recording Notifications - Zoom Clients.  The setting below this is Recording Notifications - Phone Users seems to be the place to do it but there are no options as the admin to turn anything off.  I have an option to get the phone user to press 1 to consent or have multiple notifications.  I want zero notifications like for the zoom clients.  

How do I do this?  Thanks!

HI, for some reason even though we did not change anything the Marketo integration we had with Zoom events stopped working. We're getting this error: 

[{"code":"10033","message":"token_not_found"}]}

We have several hubs and the issue persists on all of them. Zoom event support sent us to look for information on their documentation or goole but there's literally no mentions of this error nowhere and we don't know what causes it and how to fix it. Anyone knows that to do? It's kind of urgent

At the start of February I was forced to do an upgrade and now when no one can hear me, although I can hear them.  Zoom has worked perfectly for me for years and now this forced upgrade has broken it.  I am now on desktop Zoom for Linux (Debian) version 6.3.10.  When I go into Zoom audio settings I can select the microphone and when I speak I can see the blue bar move.  However, there is no "Test mic" button to do a recording.  So, obviously Zoom is picking up my microphone but not sending it on to others or not doing so properly.  Also, the microphone works perfectly in other applications.  For instance, I can record and playback from a terminal or using VLC.