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Zoom Account gone after renewing subscription.

Hello,I just renewed my zoom subscription to pro, and immediately after, I was unexpectedly logged out of my account. I am now unable to log back in and get access to my account, I was kicked out of, and every attempt to contact support using other a... Show more

Hello,

I just renewed my zoom subscription to pro, and immediately after, I was unexpectedly logged out of my account. I am now unable to log back in and get access to my account, I was kicked out of, and every attempt to contact support using other accounts has resulted in being told that these accounts do not exist. I simply am not able to reach support at all by now. I've tried for over an hour now, even via phone.

This situation is extremely frustrating as I am now left without access to my account or the service I paid for. I urgently need a resolution. Does anyone know how I can restore my account access or process a refund for the subscription amount?

I am relying on Zoom for critical purposes, and this issue is causing significant disruption.

Thanks for any help.


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Resolved! Exporting AI Generated Meeting Summaries

I am testing out the AI features for my organization and have noticed that there is no way to easily export the AI generated meeting summaries from the Zoom web interface. It is great having the ability to edit directly in the web interface, but it w... Show more

I am testing out the AI features for my organization and have noticed that there is no way to easily export the AI generated meeting summaries from the Zoom web interface. It is great having the ability to edit directly in the web interface, but it would be even better if it was easy to export and store these notes to our document management system when needed. Right now, all we can do is copy and paste to a word doc, which is not ideal. Am I missing something? If not, I'll submit feedback directly to Zoom. 🙂


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Sharing iPad(iPhone) to MacBook option not available on iPad

Hey there, I've been using Zoom on Mac for years and share my iPad notes regularly via a wireless connection. Earlier this week, after such a share, I went to reconnect the iPad screen and the iPad no longer showed the zoom sharing option to accept (... Show more

Hey there,

 

I've been using Zoom on Mac for years and share my iPad notes regularly via a wireless connection.  Earlier this week, after such a share, I went to reconnect the iPad screen and the iPad no longer showed the zoom sharing option to accept (Doesn't show on iPhone either leading me to suspect a Zoom setting/issue). The regular airplay options are listed, just not Zoom. Airplay works, as does a wired connection. I may have been distracted and 'cancelled' a pop up when I initiated the screen share on the Mac, I'm not sure. I've deleted and reinstalled the program on the Mac. I've walked through what I know are Zoom screen sharing options and they work, just not the iPad. Seems as if the IOS devices aren't receiving the sharing request from the Mac's Zoom program.

 

Any thoughts or directions?


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Resolved! Programming zoom link into zoom

Hi, I was sent a link to a Zoom meeting to my email address (gmail). I will be using this link every week to attend a meeting. The way I get into the meeting room is by clicking the link in the email. Is there any way for me to input this link in the... Show more

Hi, I was sent a link to a Zoom meeting to my email address (gmail).  I will be using this link every week to attend a meeting.  The way I get into the meeting room is by clicking the link in the email.  Is there any way for me to input this link in the Zoom app on my computer so that I can go right to Zoom and enter the meeting room rather than search for the email and click on the link?


Thank you.


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Configure NAA for Office add-ins

Got an email saying that we need to enabled NAA by the 27th of January. I am trying to enable the NAA in the Zoom web portal using the KB article (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0078410). I follow all the steps but ... Show more

Got an email saying that we need to enabled NAA by the 27th of January. 

I am trying to enable the NAA in the Zoom web portal using the KB article (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0078410). I follow all the steps but once I put in the office creds and approve the permissions it kicks me back to a Zoom site that says uh-oh page not found. This feature is still not enabled. 


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Zoom Application crashed when trying audio configuration with Gigcaster 8 mixer

When i'm trying to launch zoom meeting using Boss Gigcaster 8 mixer , and trying  to open audio configuration the zoom application crashed. When I"m using Zoom version 6.2.6 , It works ok. All the new versions crashed. 

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Payment Error (Error code: UZN5614) and No response From Internal Team Support ticket

Hi. In the holiday season 2024 our bank card got some problem by bank of America end and due to that we were not able to do payment on time. After holiday season we did our zoom phone payments and then after that our subscriptions, phone system all j... Show more

Hi. In the holiday season 2024 our bank card got some problem by bank of America end and due to that we were not able to do payment on time. After holiday season we did our zoom phone payments and then after that our subscriptions, phone system all just vanished in thin air. Then we again contacted zoom live chat they said we suspended your subscription and you will get back everything you had before, and you can renew from the same account that you were using for your business. So we again bought zoom phone unlimited but when we did payment, It always gives us error with this code UZ5614. 

After multiple attempts we used another card but still same issue.  We contacted support 4 times via chat about this error. All they said our internal team will look on it. But we never got any reply from internal team and our tickets closed automatically. We contacted support over email again and again multiple times but no one responded about our issue. we are in this condition since 1st December 2024. Right now in our support tickets "my request section" we have 3 support tickets regarding this issue but no one even try to reply there they just see the ticket and close it intentionally as they don't want to cater us! Like Why? What wrong we did. We are Los Angeles based cleaning business and We lost a lot of revenue in last 48 Days just because of zoom payment error. We don't have Access to our zoom phone system. We don't have access to our company official number that is ported to zoom by our earlier Business phone system vender and now we regret why we choose to port. We lost 5 figure business. People were calling us in LA fires and we didn't served the humanity. People with asthmatic conditions could not able to reach us on our official phone number because zoom have it and zoom took down our phone business phone system. Where should we complain ? who will resolve our problem ? is this is the level of customer support by zoom ? first it took 3 months to get 10DLC registered, then 12 days for phone system setup. Then over phone number is all over the google, LinkedIn, Local magazines, yellow pages etc what should we do ? when zoom support will take us seriously ? I literally need help now from anyone working inside zoom or any expert here to solve our payment error issue and give us our phone number back and phone system back. please help us anyone. Really frustrated and tired now so much. 

 

Thanks, 

Alex. 


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Reaching Front Desk Operator by Dialing "0" (2025 Solution)

Hello everyone,I'm having trouble setting up my phone number in the Zoom Phone system. When someone calls the number, they hear the message: "Please press 0 to speak to the operator." However, when "0" is pressed, the caller hears: "There’s nobody at... Show more

Hello everyone,

I'm having trouble setting up my phone number in the Zoom Phone system. When someone calls the number, they hear the message: "Please press 0 to speak to the operator." However, when "0" is pressed, the caller hears: "There’s nobody at that extension."

I’ve tried configuring this in my Zoom account settings but haven’t been able to figure out where or how to fix this. I’m looking for help with the following:

  • How to correctly set up the "Press 0 for operator" functionality so it routes to the correct person or extension.
  • Where in the Zoom admin settings I can configure this behavior.
  • Any specific settings I need to review or adjust to make this work as intended.

I would appreciate detailed guidance or any steps I can follow to troubleshoot and resolve this issue.

Thank you in advance for your help!


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I'm receiving an error message

"The code execution cannot proceed because Cmmlib.dll was not found. Reinstalling the program may fix this prob

Exclude certain call queues from directory?

In our system we've got a lot of overflow call queues setup, and they currently show up in the phone directory on the Zoom app and on desk phones. Is there a way to hide these from the directory so they don't show up when people are searching? Primar... Show more

In our system we've got a lot of overflow call queues setup, and they currently show up in the phone directory on the Zoom app and on desk phones. 

 

Is there a way to hide these from the directory so they don't show up when people are searching? Primarily it's needed for call queues but it would also be useful to be cable to exclude auto receptionists too. 

 

We use Yealink T44W desk phones if that is useful information for this. 

 

Thanks!


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