Zoom Phone

[aapti2025]

Hello, I cant seem to set up my zoom phone, I cant set up my direct number nor receive or send sms. How can I set it up?

[Vinnie]

Hello @aapti2025 

Not all country numbers in Zoom support SMS/MMS. I will assume it is a US/CA number, but if not, check you number in your Zoom Portal "ADMIN > Number Management", select the number and you will see information like in the picture below; if "Messaging" doesn't say N/A or Unsupported but something like "Unverified", then you need to follow the process to Register a "Campaign" (See where it says "More Details": click it and it will take you to a page with instructions. It is very possible that you will have to register a "Brand" first.

This is a Mandatory step for US/CA numbers. 

SMS/MMS 10DLC Compliance documentation (This is mandatory as per Feb 3rd, 2025)

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059336#mcetoc_1htpqftgv1vt

Let me know how it goes, and please don't forget to mark "Accepted as Solution" if this helps you. 

Thanks, Vinnie.