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  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

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10DLC SMS Campaign Rejected due to Brand name not consistent with online presence

DrHatRMR
Newcomer
Newcomer

Dear Community,
This 10 DLC Campaign approval process needs more structure and clear guidance on what is required and how to complete the form.
I have tried all but my campaign has not been approved. Each time, I am asked to fix this, or that. Once issues are fixed, case gets declined or rejected again for a new reason. At some point, it does not make any sense.  The last instructions I worked on was about adding contact information to online presence. After making changes, I re-submitted my request for approval. I was surprise that my request was rejected again.
Upstream CNP declined sharing request for campaign XXXXXXX.
Explanation: Brand name inconsistent with online presence. Privacy Policy/Statement missing from online presence. XXXXX
Brand name and trade name are not the same, an explanation with proof has been provided. 

Does anybody has an idea about to solve the above isscues?

Thank you

1 REPLY 1

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @DrHatRMR,

Welcome to the Zoom Community! We're glad to have you here.

You may check out the response I provided on this thread .  

If you have further questions, kindly respond to the thread provided to avoid confusion.


Mark
Zoom Community Team
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